Policy Manager, LIVE SME Team Lead - Trust and Safety

TikTok; New York (NY); On-site; USD 147,000 - 270,000; Full time

Job summary

A leading company is seeking a Policy Manager for its Trust & Safety team. This role involves crafting policies for the LIVE content ecosystem, focusing on high-risk areas like misinformation and harassment. You will lead a team, ensure high-quality policy interpretation, and collaborate with various stakeholders to enhance safety and transparency on the platform.

Benefits

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Short-term and long-term disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time

Qualifications

• 5+ years of experience in policy, trust & safety, or related fields.
• 2+ years of people management experience.

Responsibilities

• Lead and manage the LIVE Subject Matter Expert team.
• Develop enforcement guidance for LIVE content areas.
• Align LIVE policy with moderation infrastructure.

Skills

Communication

Policy Analysis

Project Management

Education

Bachelor's degree

Job description

Responsibilities

The Trust & Safety Policy team develops and reviews our community policies to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves. As a policy manager on our Trust & Safety team, you will have the opportunity to work with teams of product managers, data scientists, user researchers, operations, legal, and various relevant stakeholders to craft policies for product features and deliver major safety product changes. This position will focus on the LIVE content ecosystem, with an emphasis on high-risk and sensitive content areas such as but not limited to misinformation, bullying, harassment, self-harm, and regulated goods. As Team Lead of the LIVE SME team, you will provide strategic direction, support team development, and ensure consistent, high-quality policy interpretation and enforcement for the unique challenges of LIVE. You'll serve as a key partner in scaling enforcement strategies, enabling moderation teams, and enhancing transparency and trust in the LIVE experience.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:
- Lead and manage the LIVE Subject Matter Expert (SME) team, setting strategic direction and ensuring high-quality policy output.
- Develop and maintain enforcement guidance for LIVE content areas.
- Provide policy interpretation and subject matter expertise on complex or borderline cases.
- Align LIVE policy with moderation infrastructure and tools to ensure operable enforcement.
- Design workflows and enforcement strategies for high-risk issues and repeat circumvention.
- Support the creation of LIVE-specific materials and training sessions for enforcement and operations teams.
- Support content audits, case labeling, and RCA deep-dives to improve enforcement quality and consistency.
- Provide expert guidance and support during high-risk escalations.
- Support creator education and platform transparency efforts to promote understanding of LIVE policy.

Qualifications

Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
- 5+ years of experience in policy, trust & safety, risk, or related fields.
- 2+ years people management experience, with a track record of developing team talent.
- Experience working with global, cross-functional teams in fast-paced, high-growth environments.
- Proven ability to analyze complex issues, write policy, and translate them into operational guidance.
- Strong written and verbal communication skills, including experience preparing materials for executive audiences and/or external stakeholders.

Preferred Qualifications:
- Experience working on or with LIVE streaming products or content moderation systems.
- Deep understanding of global policy issues such as misinformation, election integrity, youth safety, or regulated goods.
- Experience in policy implementation or enforcement at a technology platform.
- Strong project management skills and comfort navigating ambiguity in rapidly evolving policy areas.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $147000 - $270000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.