Policy Coordinator

nc; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

North Carolina Department of Health and Human Services (DHHS) seeks an Administrative Specialist I to support the Standards and Risk Management (SRM) Department. The role involves coordinating policy revisions, maintaining a central policy database, and ensuring timely filing of patient experience surveys.

The position requires working with confidential health information, data entry, and collaboration with the CSO and SRM teams to ensure compliance with regulations across WBJ Center, Lakeside

Qualifications

• High school diploma or GED and two years of related administrative experience, or equivalent combination of education and experience.

Responsibilities

• Coordinate and assist in policy revisions and maintain a policy database system.
• Track, data entry, and timely filing of Patient Perception of Care Surveys.
• Maintain confidentiality and access to Protected Health Information and other High Restricted Data.

Skills

Adobe Acrobat

Microsoft Office

Outlook

Word

Excel

Access

PowerPoint

Education

HS diploma or GED

Tools

Adobe Acrobat

Microsoft Office

Outlook

Word

Excel

Access

PowerPoint

Job description

Agency

Dept of Health and Human Services

Division

W B Jones Alcohol , Drug Abuse Trt Ctr

Job Classification Title

Administrative Specialist I (S)

Position Number

60036505

Grade

NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The primary purpose of this position is to work with the Quality Assurance/Standards Manager (Chief Standards Officer, CSO) in the Standards and Risk Management (SRM) Department. The SRM Department is responsible for coordinating and assisting in center-wide efforts to ensure that the WBJ Center, Lakeside Psychiatric Hospital, and Woodside Treatment Center and Woodside Outpatient Treatment Clinic maintains certification and compliance with regulations and quality standards of care. This position manages, produce, and publish technical policy revision functions and maintain a policy database system, both internally and from the Division of State Operated Healthcare Facilities in preparation for Executive Committee Review. The Policy Coordinator will be responsible for coordinating, tracking, data entry, and timely filing of Patient Perception of Care Surveys. This position requires a high degree of confidentiality and has access to Protected Health Information and other High Restricted Data.

Knowledge Skills and Abilities / Management Preferences

Recruitment Range: $39,244.00 - $68,679.00

Knowledge, Skills, and Abilities (KSAs) / Management Preferences

• Knowledge of Adobe Acrobat, Microsoft Office, Outlook, Word, Excel, Access, and PowerPoint.
• Demonstrated experience monitoring and managing documents and databases systems for completeness, accuracy, and compliance.
• Ability to work independently and be self‑directed while also working as part of a team and contributing where needed to meet deadlines.
• Ability to learn and independently apply laws and departmental rules and regulations covering programs and service.
• Ability to compile, assimilate and organize both printed and electronic information.

Management Preferences

• Proficiency with Adobe Acrobat, Microsoft Office, Outlook, Word, Excel, Access, and PowerPoint.
• Prior work experience managing document database.

About the Facility

The Walter B. Jones Center operates two adult inpatient treatment programs on site in Greenville, NC: (1) Woodside Treatment Center and (2) Lakeside Psychiatric Hospital. The primary purpose and mission of the Walter B. Jones Center is "To provide inpatient treatment, psychiatric stabilization and medical detoxification for individuals with mental health, substance use and other co-occurring psychiatric diagnoses for ongoing community-based treatment and recovery". The Center is accredited by the Joint Commission and SAMHSA/CSAT. Two specialty programs are offered to all 100 NC Counties: (1) Inpatient Opioid Treatment for adults and (2) Inpatient Perinatal Services for women in their 1st, 2nd, and 3rd trimesters with substance use disorders.

Supplemental Contact Information

DHHS uses the Merit‑Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Positions in the Division of State Operated Healthcare Facilities shall be subject to pre‑employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Applicants will be communicated via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 252-830-3426.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.