Policy and Process Improvement Administrator

Regent Bank; Tulsa (OK); On-site; USD 70,000 - 100,000; Full time

Job summary

Regent Bank is seeking a Policy & Process Improvement Administrator to manage the policy lifecycle and drive cross‑department improvement initiatives. You will ensure policies stay current, compliant, and aligned with operations while identifying efficiency gains and stronger controls.

As an individual contributor, you will partner with Risk, Compliance, and business leaders, maintain the centralized policy repository, coordinate annual reviews, and support audits and regulatory exams.

Qualifications

• Bachelor’s degree in Business, Finance, Risk Management, or related field preferred.
• 4–8 years in banking, operations, compliance, or governance.
• Experience supporting regulatory exams preferred.
• Experience with policy management systems preferred.
• Lean or Six Sigma certification is a plus.

Responsibilities

• Maintain and administer centralized policy repository with version control.
• Coordinate annual policy reviews and approvals, including board policies.
• Ensure policies are compliant and aligned with regulatory expectations.
• Identify policy gaps and recommend improvements.
• Analyze and improve departmental workflows.
• Develop and support SOPs across departments.
• Support audits and regulatory exams.
• Track and report key metrics.
• Prepare executive-level reports and presentations.
• Serve as a subject matter resource for governance and process improvement.
• Promote a culture of continuous improvement.

Skills

Policy management

Microsoft Office

Regulatory knowledge

Documentation

Communication

Multitasking

Attention to detail

Problem solving

Education

Bachelor’s degree in Business, Finance, Risk Management, or related field

Tools

Policy management systems

Lean Six Sigma

Job description

Summary:

The Policy & Process Improvement Administrator manages the bank’s corporate policy lifecycle while driving process improvement initiatives across departments. This role ensures policies remain current, compliant, and aligned with operations, while identifying opportunities to improve efficiency, strengthen controls, and support regulatory readiness. This position operates as an individual contributor and serves as a key partner to Risk, Compliance, and business leaders.

Essential Duties and Responsibilities:

• Maintain and administer the bank’s centralized policy repository, including version control and documentation standards
• Coordinate and track annual policy reviews and approvals, including board-level policies
• Ensure policies are compliant and aligned with regulatory expectations
• Identify policy gaps and recommend improvements
• Analyze and improve departmental workflows
• Develop and support SOPs across departments
• Support audits and regulatory exams
• Track and report key metrics
• Prepare executive-level reports and presentations
• Serve as a subject matter resource for governance and process improvement
• Promote a culture of continuous improvement
• Perform other duties as assigned

Education And/Or Experience:

• Bachelor’s degree in Business, Finance, Risk Management, or related field preferred
• 4–8 years of banking, operations, compliance, or governance experience required
• Experience supporting regulatory exams preferred
• Experience with policy management systems preferred
• Lean or Six Sigma certification is a plus

Knowledge/Skills/Abilities:

• Strong understanding of banking operations and regulatory environment
• Excellent written and verbal communication skills
• Advanced organizational and documentation abilities
• Ability to analyze processes and identify improvements
• Proficiency in Microsoft Office
• Ability to manage multiple priorities
• High attention to detail
• Strong problem-solving skills

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 15 pounds occasionally
• Ability to communicate effectively in person and electronically

Working Conditions:

The working conditions are generally comfortable, with minimal exposure to noise, heat, dust, and other related items. All employees are required to maintain a neat and safe work area.

Regent Bank is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.