Policy Analyst for Technology & Innovation

City of New York; Manhattan (KS); On-site; USD 95,000 - 150,000; Full time

Job summary

The City of New York's Mayor’s Office is seeking a Policy Analyst to advance technology and innovation policy, coordinate digital service delivery, and improve tech operations across city agencies. You will work with the Office of the Deputy Mayor for Operations on high‑impact projects and strategic planning.

You’ll build relationships with stakeholders, monitor trends in AI and related tech, translate complex information into clear briefings, and help drive cross‑agency execution while meeting

Qualifications

• Bachelor's degree required.
• 5+ years of experience in technology, AI, data management, and innovation policy.
• Strong written and verbal communication skills with the ability to translate complex topics.

Responsibilities

• Support the Office of Technology and Innovation on special projects and strategic planning related to tech innovation and digital service delivery.
• Develop and maintain relationships with stakeholders in the tech and innovation space.
• Monitor best practices and trends; make policy recommendations on high-profile tech issues (AI, app-delivery, drone usage).
• Prepare briefs, memos, and presentations for diverse audiences.
• Participate in internal and external meetings on behalf of the Deputy Mayor and ensure follow-up.
• Support inter-agency coordination to ensure project delivery.
• Provide program and project management support for sensitive, high-visibility initiatives.
• Develop systems for City Hall coordination and cross-Deputy Mayor collaboration.

Skills

Business operations

Process design

Project management

Time management

Communication skills

Education

Bachelor's degree

Job description

The Agency You’ll Join: The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team.

The Team You’ll Work With: The Office of the Deputy Mayor for Operations is responsible for overseeing the City’s operations across all five boroughs. We ensure delivery of efficient and effective services, lead on capital project design and delivery, manage the City’s public realm, coordinate emergency response, and work to reduce inequality and improve public safety. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team.

The Deputy Mayor for Operations oversees a robust portfolio of City Agencies, including the Departments of Citywide Administration Services, Design & Construction, Environmental Protection, Parks and Recreation, Records, Sanitation, Technology & Innovation, Transportation, as well as the New York City Fire Department and NYC Emergency Management. The Deputy Mayor of Operations also oversees the Mayor’s Offices of Capital Project Delivery, Climate & Environmental Justice, Environmental Coordination, Data & Analytics, Contract Services, Nonprofit Services, and Operations.

RESEARCH PROJECTS COOR(MA)-MGR - 0527A

The Problems You’ll Solve

• The Policy Analyst will support the Office of Technology and Innovation (OTI) on special projects and strategic planning related to tech innovation, digital service delivery, and improved tech operations.
• Develop and maintain positive working relationships with stakeholders in the tech and innovation space.
• Monitor best practices, latest trends, and make policy recommendations on high-profile tech sector issues (artificial intelligence, app-delivery, drone-usage, etc.).
• Write, edit, and coordinate reviews of briefings, memos, and presentations to communicate complex policy and programmatic topics to a wide range of audiences.
• Participate in internal and external meetings with or on behalf of the Deputy Mayor to ensure appropriate follow‑up.
• Support inter‑agency coordination and collaboration to ensure project and program delivery.
• Provide program and project management support, especially on sensitive, logistically complex, and high‑visibility initiatives.
• Develop and facilitate systems and processes for City Hall coordination.
• Coordinate across Deputy Mayor teams.

About You

• You have business operations, process design, and project management experience.
• You can operate independently with excellent time management skills and confirmed ability to deliver on multiple, competing priorities in a dynamic environment.
• You can effectively interact with people and partners across all levels within an organization.
• You have proven ability to follow through on complex projects from ideas to implementation.
• You have excellent written and verbal communication skills, with the ability to translate complex technical information into clear and compelling presentations for an array of audiences.

Minimum Required Qualifications

• Bachelor’s Degree required.
• 5+ years of experience working in technology, AI, data management, and innovation policy and programming.

Minimum Qualifications

• Do you have a baccalaureate degree from an accredited college or university?
• Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities?
• Do you have a four‑year high school diploma, or its educational equivalent approved by a state's Department of Education or a recognized accrediting organization along with four (4) years of experience as described in question “2” above?
• Do you have a satisfactory combination of education and/or experience equivalent to that described in questions “1,” “2,” and/or “3” above?

Preferred Skills

• You have experience working in government, and prior experience with technology processes.
• You can support the creation of new policies and programs that advance the Administration’s priorities.
• You can advise senior leaders on the latest trends related to technology infrastructure, AI, and digital transformation.
• You have a significant track record of operational experience and execution under tight deadlines.
• You can present ideas in business-friendly and user-friendly language.
• You are highly self-motivated, self-directed, and attentive to detail.
• You have extensive experience working in a team‑oriented, collaborative environment.
• You have excellent written, oral, and interpersonal communication skills.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.