PIT Crew Executive Director Fellow

Pit Crew; New York (NY); On-site; USD 84,000 - 200,000; Full time

Job summary

NYC Office of Technology and Innovation seeks a PIT Crew Executive Director Fellow for an 18-month public service tour to lead a Senior Fellows team embedded with the PIT Crew. This role partners with City agencies to launch public-facing products showing measurable impact, delivering improved and more affordable experiences for New Yorkers.

The Executive Director will manage a hands-on team, collaborate with designers, engineers, product managers, researchers, policy experts, and City staff to

Qualifications

• Bachelor's degree and five years or equivalent experience in projects/policy.
• Experience building consumer technology and leading cross-functional teams.
• Ability to communicate roadmaps clearly to executives and teams.

Responsibilities

• Build and lead a high-performing team delivering measurable NYC impact.
• Establish and promote modern best practices in discipline.
• Mentor talent to ensure positive City service experiences.
• Drive speed, quality, and public service in product efforts.
• Own the team's high-level roadmap and staffing decisions.

Skills

Extensive consumer tech experience

Team mentorship

Ambiguity tolerance

Clear stakeholder communication

Education

Bachelor's degree

Job description

PIT Crew Executive Director Fellow

Agency: TECHNOLOGY & INNOVATION

Job type: Full-time

Location: Brooklyn, NY

Salary: $83,718.00 – $200,000.00

Job Description

THIS IS A GRANT FUNDED POSITION WITH A TENURE OF 18 MONTHS ENDING JULY 2028

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

OUR WORK

The Public Interest Technology (PIT) Crew, at the NYC Office of Technology and Innovation, builds the technology, products, and services needed to deliver a more affordable New York City. We design, build, and launch exceptional public-facing products for New Yorkers.

JOB DESCRIPTION

We are hiring a PIT Crew Executive Director for an 18-month tour of public service in City Government to lead the team of Senior Fellows within the PIT Crew. Supported by the Rockefeller Foundation, this team will embed with the PIT Crew and partner closely with City agencies to launch multiple public-facing products that demonstrate tangible, measurable impact and make New Yorkers' lives better and more affordable. The team will pilot modern design and technology best practices to pilot a new way of working in City government, delivering high-quality user experiences to New Yorkers, faster and more cost effectively.

The Executive Director is a hands‑on director position that will lead the team of Senior Fellows. You will work to drive clarity and action in ambiguity; pair closely with designers, engineers, product managers, user researchers, policy experts, and other city employees to help the team move from problem statements to working products and services for New Yorkers; enable the Senior Fellows team to do exceptional product, engineering, and design work; serve as an expert in your craft, and be comfortable diving into unblock work, however the situation demands - including individual contributor work; and build a culture of delivering rapidly and responsibly for New Yorkers.

In addition to driving product delivery, you will work closely with philanthropic partners to ensure strategic alignment and keep partners engaged and informed.

Responsibilities

• Build and lead a high‑performing team focused on delivering measurable impact for New Yorkers.
• Establish modern best practices for your discipline and promote adoption.
• Manage and mentor talent effectively to ensure their time serving the City of New York is positive and meaningful.
• Foster a culture of speed, quality, pragmatism, and public service.
• Own and drive the team’s high‑level roadmap. Identify and scope new projects. Manage project allocation and staffing.
• Ensure product launches are successful and deliver measurable impact for New Yorkers. Ensure all delivered products meet high standards of usability, accessibility, security and privacy.
• Collaborate and drive alignment across a wide range of stakeholders, including within the Office of Technology and Innovation (OTI), City Hall, philanthropic partners, and other City agencies.
• Oversee special projects and initiatives as assigned.

HOURS/SHIFT

Day - Due to the necessary management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or nights/evenings.

Minimum Qualifications

1. A baccalaureate degree from an accredited college and five years of satisfactory full‑time experience related to projects and policies required by the particular position; or 2. Education and/or experience which is equivalent to "1" above.

Preferred Skills

• 10+ years of experience building consumer technology, including hands‑on experience shipping products in complex, regulated or legacy environments where the constraints are challenging and the data is imperfect.
• Experience managing and mentoring technology teams across disciplines and skill levels.
• Comfort with ambiguity. Ability to dive into an undefined problem space and shape a long‑term strategy.
• Excellent communication skills. Ability to write clear and compelling roadmaps communicate upwards with clarity. And the ability to represent the team effectively with cross‑functional, executive, and external stakeholders.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

OTI participates in E-Verify.