Police Telecommunicator (Pooled Posting)

The Chronicle Of Higher Education, Inc.; Wilmington (NC); On-site; USD 44,000 - 49,000; Full time

Job summary

University of North Carolina Wilmington is seeking a Telecommunicator to provide essential communications support for public safety operations on the main campus. The role involves handling emergency and non-emergency calls, monitoring alarms, and coordinating responses with police and security teams.

The position requires a High School diploma or equivalent and certification in DCI computer operations, with some openings requiring additional telecommunicator certifications.

Qualifications

• High School diploma or equivalent and the ability to perform the work.
• Certification as DCI computer operator or ability to achieve within 45 days of employment.
• Some positions may require Basic Telecommunicator Certification.
• Strong oral communication and typing skills are essential.

Responsibilities

• Receive emergency and non-emergency calls and monitor alarms.
• Relay information, prioritize calls, and coordinate response procedures.
• Dispatch public safety personnel and maintain logs and databases.
• Operate multi-line phones, police consoles, radios, scanners, and DCI terminals.

Skills

Dispatch operations

Oral communication

Typing

Radio communication

Reading orders/messages

Education

High School diploma or equivalent

Tools

DCI computer system

Job description

Police Telecommunicator (Pooled Posting)

Want to become a soaring UNCW Seahawk and work at one of the bestuniversities on the East Coast? Want to put your toes in the sandafter a day of work? The University of North Carolina Wilmingtonoffers a wonderfully vibrant university community along with abeautiful location just miles from the beach.Employees of UNCW areprovided a comprehensive benefits package as well as otherprograms, resources, policies, and practices that help to support awork/life balance. Our programs have been designed to provide avariety of choices to best fit your needs and the needs of yourfamily. Full time employees are eligible for dental, vision andhealth insurance plans. Health insurance benefit plans eligibilitybegins on the first of the month following date of hire. Retirementplan contributions begin on the eligibility date following electionand include employer contributions for either a definedcontribution or a defined benefit plan. Optional disability plansare also available.Full time employees are also eligible for thetuition waiver program which covers the cost of tuition and feesfor up to three (3) undergraduate or graduate courses per academicyear at UNCW or any other university within the UNC System. Inaddition, UNCW covers the cost of tuition and fees for one UNCWcourse each summer session. As a full time employee, UNCW alsooffers a free membership to the Campus Recreation Center, freevaccine and booster shots offered on campus, meditation and yogasessions, voluntary supplemental insurance coverages, pretaxflexible spending accounts, 12 paid holidays, 24 hours of paidcommunity service leave time, paid vacation and sick leave accrualand family medical leave after 12 months of continuous service.Wealso offer an abundance of training and development programsthrough our Dare to Learn Academy,and the employee assistanceprogram, many of which are offered free of charge.

Recruitment Range: $44,430 - $49,367The salary rangeadvertised is the designated recruitment range for this classification. Final salary offers will be determined by thecandidate's education, relevant experience, internal equityalignment, and departmental budgetary param

Vacancy Number: S02883

Competency Level: Advanced

Location of Workplace: Main UNCW Campus

Home Department: University Police - 35340

Division:

Primary Purpose of Organizational Unit:

The primary objective of the UNCW Police Department is to provide asafe and secure environment within which students, faculty, andstaff can live, learn, and work. The department is comprised of twodivisions - Support and Operations. The officers who staff thesedivisions are duly sworn, certified, armed, and empowered with thesame authority as other local law enforcement officers in the Stateof North Carolina as regulated by the North Carolina Department ofJustice. Telecommunicators, program managers, and command-levelpersonnel provide administrative support for the various divisions.The department also employs full-time and part-time security guardswho assist community members by performing building patrols, areapatrols, escorts, and access to other departmental services.

College:

College: College

University Information:

The University of North Carolina Wilmington, the state's coastaluniversity, is dedicated to the integration of teaching, mentoring,research and service. Widely acknowledged for its world-classfaculty and staff and continuously recognized at a national levelfor scholarly excellence and affordability, UNCW offers a powerfulacademic experience that stimulates creative inquiry and criticalthinking.

A public institution with nearly 18,000 students, UNCW offers afull range of baccalaureate- and graduate-level programs, as wellas doctoral degrees in educational leadership, marine biology,nursing practice and psychology; and many distance learningoptions, including clinical research, an accelerated RN-to-BSNprogram, an Executive M.B.A. program structured for workingprofessionals, and the nation's only bachelor's degree programfocused on coastal engineering.

The university's efforts to advance research and scholarlyactivities have earned UNCW the elevated designation of "DoctoralUniversities: High Research Activity" institution (R2 University)by the Carnegie Classification of Institutions of HigherEducation.

UNCW has been part of the University of North Carolina System since1969.

Location of Workplace: Main UNCW Campus

Brief Summary of Work for this Position:

This Telecommunicator position performs technical communicationswork in support of public safety operations. Work involvesreceiving emergency and non-emergency calls, monitoring alarms,obtaining and relaying information, prioritizing calls/alarms andcoordinating response procedures, dispatching appropriate publicsafety personnel, and maintaining public safety communications logsand databases. Telecommunicators are responsible for operating avariety of complex telecommunications and computer equipment,including multi-line phone systems, multi-channel police consoles,two-way radios, scanners, and Division of Criminal Informationterminals.

This position is designated as a Campus Security Authority inaccordance with the Jeanne Clery Campus Safety Act (Clery Act).This position will be required to complete annual training aboutreporting responsibilities and report Clery crimes that occurwithin one of three categories of properties: On-Campus property,Non-Campus Property, or Public Property.

Minimum Education and Experience Requirements:

High School diploma or equivalency and demonstrated possession ofthe competencies necessary to perform the work. Requirescertification as a Division of Criminal Information computeroperator or the ability to achieve certification within 45 days ofemployment. Some positions may require Basic TelecommunicatorCertification in accordance with the provisions of the NorthCarolina Criminal Justice Training and Standards Commission or theability to achieve certification within one year ofemployment.

Preferred Education, Knowledge, Skills &Experience:

• Knowledge of the integral workings of a law enforcement agency,in particular the dispatch aspect.
• Willingness to communicate and effectively get along with thepublic.
• Oral Communication skills are required. Knowing how to type isessential to being able to perform the job asTelecommunicator.
• Typing the Daily Police Bulletin, memos for officers, and somereports are all part of the Telecommunicator'sresponsibilities.
• Being able to communicate well with the public is a veryimportant task. If a crime has been committed, it is important thatthe Telecommunicator get as many details as possible to pass on tothe officer assigned to the call.
• The ability to rapidly check files in the computer is needed.The ability to listen for any radio traffic, telephone calls, andfire alarms and communicate with the person calling.
• The ability to read the written orders and read messages comingfrom agencies sending messages through the DCI ComputerTerminal.

Required Certifications or Licensures:

Certification as DCI computer operator. Once hired, theTelecommunicator must attend a re-certification class every twoyears to maintain certification.

FTE: 1.0 FTE (40 hours per week)

Months Per Year: 12 Months

Work Days: Rotating schedule, includes nights, weekends, andholidays

Work Hours: Rotating schedule, includes nights, weekends,and holidays

Type of Position: Permanent

Anticipated Ending Date if Time-Limited:

Position Number: S02883

Job Posting Date: 07/29/2026

Posting Close Date: 08/30/2026

Number of Openings: Multi-Positions

Eligibility for Employment:

Final candidates are subject to criminal & sex offenderbackground checks. Some vacancies also require credit or motorvehicle checks. UNC Wilmington participates in E-Verify. Federallaw requires all employers to verify the identity and employmenteligibility of all persons hired to work in the UnitedStates.

UNCW does not discriminate against any employee or applicant foremployment because of his or her race, sex (such as gender, genderidentity, marital status, childbirth, and pregnancy), age, color,national origin (including ethnicity), religion, disability, sexualorientation, political affiliation, veteran status, militaryservice member status, genetic information, or relationship toother university constituents - except where sex, age, or abilityrepresent bona fide educational or occupational qualifications orwhere marital status is a statutorily established eligibilitycriterion for State funded employee benefit programs.