Police Technician II

CITY OF INDEPENDENCE, MISSOURI; Independence (MO); On-site; USD 36,000 - 42,000; Full time

Job summary

City of Independence is seeking a customer service clerical employee for the Police Department to handle reports, payments, inquiries, and general office duties. The role involves data entry and potential cross-training in police records operations, with training in Mules and NCIC terminals.

Minimum qualifications include a high school diploma or GED and at least one year of clerical or customer service experience, preferably in law enforcement.

Qualifications

• High school diploma or GED with one year clerical or customer service experience preferred in a law enforcement agency.
• Selected applicants will be asked to take a computer and typing test (minimum 35 wpm).
• Ability to pass a written examination of the Missouri Sunshine Laws, NIMS level training, and Mules within first 6 months of hire.

Responsibilities

• Writes miscellaneous police reports and processes bond papers.
• Receives payments and handles phone and in-person inquiries.
• Performs general office duties and enters/edits data into a computer terminal.
• Might be cross-trained in other areas of the police records unit, and trained in Mules and NCIC terminal information.

Skills

Customer service

Clerical

Data entry

Typing 35 wpm

Education

High school diploma or GED

Tools

Mules

NCIC terminal

Job description

City of Independence - Police Department, 223 North Memorial Dr, Independence, Missouri, United States of America

Job Description

Posted Monday, July 27, 2026 at 6:00 AM

Position Summary: This customer service position writes miscellaneous police reports, processes bond papers, receives payments, handles phone and in-person inquiries, and performs general office duties. Enters and edits data into a computer terminal and might becross-trained in other areas of the police records unit. Trained in the areas of Mules and NCIC terminal information and performs related duties.

Minimum Qualifications: High school diploma or GED with one year clerical or customer service experience preferred in a law enforcement agency. Selected applicants will be asked to take a computer and typing test (minimum 35 wpm). Ability to pass a written examination of the Missouri Sunshine Laws, NIMS level training, and Mules within first 6 months of hire.

Physical Working Conditions: Hand dexterity for office machine operation. Frequent sitting for extended periods. Minimal stooping or bending to files and shelves.

Typical Working Conditions: Staff perform daily work at a secure desk in a public lobby and should expect interactions with various citizens.

Must be available for shift work and weekends with days off rotating every 28 days.

Hours to work: 6 a.m. - 4 p.m. or 4 p.m. - 2 a.m.

Additional Requirements: Requires a valid driver’s license, drug testing and a comprehensive background check, including a polygraph and psychological.

IBEW Maintenance & Clerical Bargaining Unit position.

The City of Independence is an Equal Opportunity Employer, and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The City of Independence is a background screening, drug-free workplace.

The City of Independence provides reasonable accommodations to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job, please submit your request to [e-mail].

Disclaimer : The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right in coordination with the governing union (if applicable) to add, delete, or modify any and/or all provisions of this description at any time as needed without notice. This job description supersedes earlier versions.

EQUAL OPPORTUNITY EMPLOYER – BILINGUAL SKILLS PREFERRED