HNS Code Enforcement Office Assistant

Charlotte, North Carolina; Charlotte, Northern (NC, KY); Hybrid; USD 71,635,000 - 79,074,000; Full time

Benefits offered by this job

Comprehensive benefits package

Drug-free workplace

Job summary

The City of Charlotte is seeking a clerical support role within the Housing & Neighborhood Services Department. The position involves data entry, file maintenance, and assisting with notices and administrative tasks at an offsite site office.

It requires strong written and oral communication and the ability to handle confidential information. Minimum qualifications include a high school diploma or equivalent with one year of relevant work experience, or an associate degree.

Qualifications

• High school diploma or equivalent with one year of relevant work experience, or an associate degree.
• Proficiency with Microsoft Office.
• Experience with Workday is preferred.

Responsibilities

• Provides clerical support to one of six Housing & Neighborhood Services teams.
• Performs data entry on City and H&NS computer applications and maintains files.
• Screens calls, visitors, and mail; routes inquiries and handles confidential matters.
• Maintains program files and assists in distributing notices, citations, and penalties.

Skills

Written communication

Oral communication

Customer service

Data entry

Time management

Education

High school diploma or equivalent

Associate degree

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Workday

Job description

Department: Housing & Neighborhood Services Department
Salary: $25.00 - $27.57

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Guiding Principles

Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions

Summary

Housing & Neighborhood Services focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas: Community Engagement, which works to create successful neighborhoods where people of diverse backgrounds and incomes can build successful lives; Code Enforcement, which works to improve the appearance of communities and maintain standards of living; Housing Services, which provides housing and other programs and services for families residing in the City of Charlotte; CharMeck311, which provides important information and services for customers in the City of Charlotte and Mecklenburg County; and the Office of Youth Opportunities, which works with youth and young adults in the community to provide resources and opportunities for growth and upward mobility.

Major Duties and Responsibilities

Provides clerical support to one of six Housing & Neighborhood Services (H&NS) Teams located in offsite facilities. Position reports to H&NS Service Area Leader and works with inspectors and other staff to support site operations and other business needs. Duties include data entry on City and H&NS computer applications, performance of administrative functions necessary for the correct and timely distribution of notices, citations and penalties involved in the Code Enforcement process, maintaining program files and records, and assembling and organizing data. Assists administrative superiors by screening calls, visitors, and mail; answers or refers inquiries and complaints to appropriate persons; and processes confidential matters Maintains a variety of files, records, and inventories, and devises new office procedures and methods

Knowledge, Skills and Abilities

Ability to develop creative solutions to basic problems Demonstrate excellent written and oral communication skills Ability to deal effectively with customers, users, technicians, vendors and consultants Effective and courteous interaction with the public as the customer service contact for a site office Ability to learn the different steps on the housing, health and sanitation and zoning processes Ability to handle time-sensitive projects and meet deadlines Ability to work independently on responsible and confidential administrative assignments and secretarial tasks

Preferred Qualifications

Completed courses in business and secretarial subjects Good organizational, written, and verbal skills Proficient use of Microsoft Word, Outlook, and Excel Experience using Workday

Minimum Qualifications

Requires a high school diploma or equivalent along with one year of relevant work experience or an associate degree with no experience, plus proficiency with Microsoft office.

Conditions of Employment

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

Equal Opportunity Employer

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees.

The City of Charlotte is a drug and alcohol-free workplace.

Our Mission and Culture

Our City, Our Mission When you join the City of Charlotte, you become part of Team Charlotte — a dedicated group of professionals working together to make a meaningful impact on our community and its future. The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all. As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us. We are a values-driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward-thinking mindset, encouraging curiosity, innovation and continuous improvement.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided.

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