Community Service Officer

City of Great Falls; Great Falls (MT); On-site; USD 40,000 - 60,000; Full time

Job summary

City of Great Falls seeks a sworn civilian Special Officer focused on customer service, data collection and case creation to support the Records Bureau.

The role includes handling online crime reports, registering offenders, front desk duties, fingerprinting, notary services, and VIN inspections, with a 40-hour workweek and overtime eligibility.

Qualifications

• High School Diploma or equivalent required.
• Experience dealing with the public and problem solving is desirable.
• Proficiency with Microsoft Office preferred.

Responsibilities

• Investigate misdemeanors and occasional felonies; write reports and handle evidence.
• Testify in Municipal and District Court proceedings.
• Register offenders and collect DNA, fingerprints, and photographs.
• Update Records Management System (RMS) and MSR with new registrations and changes.
• Assist front counter and phones; direct requests for law enforcement services.
• Perform fingerprints and photographs, Notary services, cash transactions, and VIN inspections.

Skills

Customer service

Data collection

Report writing

Public interaction

Communication

Education

High School Diploma or equivalent

Tools

RMS (Records Management System)

Pro-Suite

MSR - Montana State Registry

Job description

This is a sworn civilian position whose responsibility is customer service, data collection and entry, case creation and research to meet department or bureau needs. The position reports to and performs work under the general direction of the Records Bureau Manager at the Police Department.

• Online Crime Reports - 50%
  • Investigates misdemeanor and occasional felony cases which require issuance of criminal citations via in person and/or warrant requests, to include writing reports, submitting and reviewing applicable evidence.
  • Testifies in Municipal and District Court proceedings.
• SVOR Internal Operations - 20%
  • Registers new sexual and/or violent offenders, completing required documentation, to include collecting applicable DNA, taking fingerprints and photographs.
  • Completes and enters new registrants and any updates in the department Records Management System (RMS), Pro-Suite, as well as Montana State Registry (MSR) to include verifying transient offender compliance and managing Address Verification Letters.
• Front Counter and Phones - 15%
  • Contacts public members at the front counter, which includes creating calls for service in the department Records Management System/Pro-Suite, write reports, and directs requests for law enforcement services to the appropriate bureau.
• Miscellaneous Duties - 15%
  • Fingerprints and photographs subjects per court order, provides Notary services for internal documents, processes cash transactions for SVOR, Records Checks, Background Checks and Fingerprinting Services.
  • Conducts VIN inspections as required by the Montana DMV and serves subpoenas to individuals at the front counter of the police department.

• High School Diploma or equivalent.
• Prior experience dealing with the public on a daily basis and utilizing problem solving skills is desired.
• A firm understanding and proficiency with Microsoft Office products is preferred.
• Education and training which provides the desired knowledge, skills and abilities is helpful.

NECESSARY SPECIAL QUALIFICATIONS

• Possession of a valid Montana driver’s license.
• Must pass an extensive fingerprint-based background investigation and psychological evaluation.
• Must wear a uniform.
• Must be sworn in by the court as a Special Officer.

• Ability to effectively communicate orally and in writing to a wide range of people.
• Ability to learn and execute the policies, goals and mission of the Police Department.
• Good communications and interpersonal skills to provide information to the public; promote and provide quality customer service.
• Ability to prepare and maintain accurate records and reports.
• Skill in using a variety of modern office machines and equipment, including personal computers and supporting software.
• Ability to learn and have a working knowledge of Montana Code Annotated.
• Ability to obtain notary certification

CORE COMPETENCIES

• Ethical Conduct
• High level of Confidentiality
• Communication Proficiency
• Stress Management/Composure
• Accuracy

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK ENVIRONMENT

Work is performed primarily in an office environment. Will be out of the office environment when conducting VIN inspections.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand, walk, sit, bend, twist, reach, ride and perform similar body movements. Must have the ability to perform light physical work and to lift and carry up to 25 pounds at a time; the possession of hand/eye coordination sufficient to operate a personal computer, office equipment and a motor vehicle; the ability to talkand hear in person or by telephone; and the ability to see and read instructions and reports.

EXPECTED HOURS OF WORK

The work schedule is a 40-hour workweek, Sunday through Saturday. Work is performed primarily Monday through Friday. This position is non-exempt and eligible for overtime. Any overtime must be authorized prior to working.

TRAVEL

Travel is primarily local during the business day. Occasional travel may be required to attend off-site training and educational opportunities.