Police Social and Digital Media Coordinator

Cities, Inc.; Boca Raton, Northern (FL, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

The City of Boca Raton is seeking a Police Social and Digital Media Coordinator to plan, develop, and implement communication through social media, websites, and print materials. You will support Department efforts to deliver clear, compelling information to the community, including public safety alerts and events.

Under supervision of the Public Information Manager, you will manage content calendars, coordinate with recruitment teams, and work with external vendors to ensure brand-aligned

Qualifications

• Experience with social media management and public communications.
• Ability to create multimedia content for web and print.
• Proficiency in photography, video, and graphic design basics.

Responsibilities

• Create and manage multimedia content for social media and websites.
• Serve as photographer and set designer for Department materials.
• Develop graphics, flyers, and print media for campaigns and events.
• Monitor and manage Department social media profiles; respond to inquiries.
• Produce and disseminate public safety alerts and news releases.

Skills

Multimedia content creation

Photography

Graphic design

Social media management

Content calendar

Public information

Video production

Event coverage

Reporting & analytics

Discretion & confidentiality

Job description

Build Your Future with the City of Boca Raton!

At the City of Boca Raton, a career in public service is more than a job — it’s your chance to make a meaningful impact in a vibrant and sustainable coastal community. Driven by our core values of Fairness, Integrity, Respect, Service, and Trust, we are committed to fostering a workplace where employees feel appreciated, inspired, and supported.

Why Boca Raton?

As the second largest city in Palm Beach County, the City of Boca Raton offers robust benefits to their employees:

• Health Insurance Benefits: No-cost employee Medical, Dental & Vision plans
• Generous Paid Time Off: 12 paid holidays + vacation, sick, and 3 floating holidays
• Continuous Service Benefit: Paid out annually after 5 years of service
• Work-Life Balance: Flexible work schedule
• Retirement Plans: Two pension/retirement options to choose from

Whether you're starting out or looking to take your public service career to the next level, the City of Boca Raton offers the tools, resources, and culture to help you succeed.

General Statement of Job

The Police Social and Digital Media Coordinator plans, organizes, develops, and implements communication activities and messaging through social media, website content, as well as digital and print materials.

Under the direct supervision of the Public Information Manager and the general supervision and guidance of Police Services chain of command, the Police Social and Digital Media Coordinator is a key individual contributor supporting Department efforts to facilitate clear, consistent, and compelling communication with the Boca Raton community.

As the Police Social and Digital Media Coordinator, you will convey messaging on Police Services information and updates, community outreach, resources, and public safety alerts, while also handling the end-to-end production of video and photo projects.

Essential Functions

• Creates and develops multimedia (audio/video) content for distribution on Social Media channels.
• Serves as the Department’s photographer and set designer
• Captures quality images for internal and external use
• Creates and designs graphics, flyers, pamphlets, and other print media
• Monitors and maintains Department social media profiles, groups, and tools, and makes recommendations for replies, engagement, and/or management.
• Serves as initial and/or primary point of contact via social media platforms. Screens and replies to general inquiries made via social media engagement. Escalates or re-directs inquiries as needed.
• Researches and responds to a wide range of community inquiries. Serves as initial and/or primary point of contact via social media channels. Screens and replies to general inquiries made via social media engagement. Escalates or re-directs inquiries as needed.
• Performs essential functions under stressful situations including disasters and incidents, including the preparation and dissemination of public safety alerts, emergency information and news releases.
• Produces promotional content and event coverage including visual media of special events.
• Reviews social media engagement and/or traffic, conducts statistical analysis, prepares reports for regular updates, and assess campaign performance.
• Performs administrative duties and compiles research/data/information for special projects or content creation.
• Manages and makes recommendations for the Public Information content calendar.
• Creates, implements, and monitors outreach and education campaigns.
• Assists the department with social media strategies for recruitment, such as identifying trends or areas of opportunity.
• Works with the recruitment team to create social media and marketing content for various jobs throughout the department.
• Develops electronic and print media to support recruitment and community outreach.
• Works with and serves as quality control for external vendors for digital and print content; ensures final approval through the chain of command prior to execution.
• Creates and manages content on the Department’s website for public and media consumption.
• Assists in the planning, development, implementation, and administration of the Department’s communication plan and strategies.
• Ensures content created is in line with City brand guidelines and Department communication best practices.
• Demonstrates a high degree of discretion and confidentiality, exercises good judgement in disclosure and communication of updates in line with department best practices and legal compliance.
• Maintains and organizes written content, graphic, photo and video drives and folders.
• Creates and designs graphics, flyers, pamphlets, and other print media
• Assists in the preparation and dissemination of public safety alerts and emergency information.
• Develops electronic and print media to support recruitment and community outreach.
• Contributes to and makes recommendations for the Public Information content calendar.
• Performs related tasks as required.

Related responsibilities:

• Creates presentations and reports.
• Assists in public relations actions and activities.
• Assists in setup and removal of stage equipment for ceremonies.