Police Services Specialist

City of Burlington, NC; Burlington (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid vacation and sick leave

NC State Retirement system enrollment

Health and dental insurance for the 
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403b/retirement options

Flexible Spending Plan

Life insurance

Long-term care insurance

Other voluntary insurances

Job summary

The City of Burlington, NC is seeking a Police Services Specialist to support the Police Department with clerical tasks, data entry, and customer service. This in-person role operates 6am–6pm, five 8-hour days, under supervision.

Responsibilities include reviewing crime reports, submitting reports to the state, and gathering information for minor crimes. Strong attention to detail and service orientation are essential.

Qualifications

• Police reporting systems, data entry, and documentation practices.
• Ability to collect, review, analyze, and maintain accurate records and reports.
• Knowledge of federal, state, and local laws and procedures.
• Familiarity with Burlington and surrounding areas.
• Ability to learn NIBRS reporting requirements.
• Strong written and verbal communication with customers and colleagues.
• Ability to establish positive working relationships with staff and the public.

Responsibilities

• Takes information from victims or witnesses via phone, in person, or video for investigative reports.
• Assists with fingerprinting for Burlington residents or job applicants.
• Provides DMV-349 crash report information to the public and insurers.
• Assists the public and staff with general information requests.

Skills

Police Reporting & Technology

Data Management

Laws & Procedures

Local Geography

NIBRS Reporting

Report Writing

Communication & Customer Service

Professional Relationships

Education

High School Diploma or GED Equivalency

Valid North Carolina Driver’s License

One year of related work experience

Job description

Job Description

Have you ever dreamed of helping the community in their time of need? Do you want to assist citizens and law enforcement officers alike in a non-sworn capacity? If so, being a Police Services Specialist is the right opportunity for you to be more involved!

About Us

The Burlington Police Department is a nationally accredited law enforcement agency that is committed to quality, fair, and professional police services. The agency is made up of more than 150 sworn officers and 50 professional staff members serving the City of Burlington, North Carolina. Voted the #1 Police Agency in NC in 2024, we serve a growing city of approximately 60,000 residents.

What You Will Do

In this role, you will perform clerical duties including but not limited to taking reports, data entry and customer service for the City’s Police Department. You are responsible for daily review of departmental crime reports, submission of crime reports to the state, and the timely gathering of information needed for reports of minor crimes. Work in this position is mostly sedentary, with frequent attention to computer screens and phone systems. Work is performed under the supervision of the Police Records Supervisor or their designee and is evaluated based on accuracy, attention to detail, and customer service.

This role requires the flexibility to work independently and as a team, adjust priorities, and display outstanding customer service. This is an IN-PERSON position and the unit is open from 6am to 6pm Monday through Friday. The current schedule would be five 8-hour days, as decided upon with the supervisor. This is subject to change based upon departmental needs.

Policing With a Purpose

• Preserving the Sanctity of ALL Life
• Nurture and Protect Democracy
• Ensure Procedural Justice and Fundamental Fairness
• Spirit of Service
• Protect the Community from Harm
• Treat all individuals with Dignity and Respect-the ethical foundation of policing.

Examples of Duties

Supporting Victims and the Community

• Takes information from victims over the telephone, in-person, or via video call for investigative reports.
• Assists with the fingerprinting process for Burlington residents seeking employment or individuals pursuing employment within our jurisdiction.
• Provides DMV-349 (crash report) information to the public, insurance companies, and other related entities.
• Assists the public and departmental staff with general information requests.

Handling Reports and Documentation

• Reviews incident reports, arrest reports, citations, and supplemental reports for accuracy and error.
• Submits crime reports to the state and FBI in compliance with reporting standards.
• Enters data into departmental computer systems, including criminal arrest sheets, traffic citations, traffic stop reports, incident reports, supplemental reports, and NCIC entries.
• Supports and maintains the department’s Clean Data Initiative by ensuring data accuracy.

Court and Legal Support

• Manages, assigns, and monitors eWarrants (North Carolina Warrant Repository).
• Assists officers and the District Attorney’s Office in obtaining necessary documentation for court proceedings.
• Receives and properly handles Felony Notes and other departmental documents.

Administrative and Clerical Support

• Disseminates DMV-349 crash reports to appropriate agencies.
• Obtains and disseminates information for departmental statistical purposes.
• Receives mail and packages, ensuring delivery to the proper personnel.
• Performs related duties as required to support departmental operations.

Qualifications

Knowledge, Skills, And Abilities:

• Police Reporting & Technology: Knowledge of police reporting systems, computer applications, and data entry, storage, and retrieval processes.
• Data Management: Ability to collect, review, analyze, and maintain accurate records and reports.
• Laws & Procedures: Knowledge of departmental policies and applicable federal, state, and local laws and ordinances.
• Local Geography: Familiarity with the City of Burlington and surrounding areas.
• NIBRS Reporting: Ability to learn and apply National Incident-Based Reporting System (NIBRS) requirements.
• Report Writing: Ability to prepare clear, accurate, and detailed reports and narratives suitable for court proceedings.
• Communication & Customer Service: Strong written and verbal communication skills with the ability to interact professionally and courteously with others.
• Professional Relationships: Ability to establish and maintain positive working relationships with coworkers, City employees, and the public.

Education and Experience:

• High School Diploma or GED Equivalency
• Minimum of one year of work experience in office assistance, customer service, law enforcement, data entry or a related field supplemented by word processing and computer courses
• An equivalent combination of education, training, and experience sufficient to successfully perform the essential duties of the position may also be considered.
• Valid North Carolina Driver’s License

Preferred Qualifications:

• Two years or more of work experience in a law enforcement environment or writing and generating reports of any kind

Supplemental Information

Physical Requirements And Working Conditions

• Work in this class is described as sedentary and seldom requires much physical exertion to complete tasks.
• Work typically involves the ability to physically perform the basic life operational functions of kneeling, standing, walking, grasping, feeling, talking, hearing and repetitive motions.
• Work necessitates visual acuity to determine the accuracy, neatness, and thoroughness of work assigned in preparing and analyzing figures, accounting, reviewing, computer terminal viewing and extensive reading.
• Working conditions include inside environmental conditions.

Inclement Weather Classification: Non-Essential FLSA Classification: Non-Exempt

• It is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case.*

This job description in no way implies that the duties listed are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as requested by their supervisors.

Benefits for full-time employees of the City of Burlington (with the exception of full-time sworn police officers) are as follows:

• Paid vacation and sick leave
• Ability to transfer North Carolina local government earned sick leave.
• Paid holidays for New Year's Day, Martin Luther King Jr. Day, Good Friday, Independence Day, Labor Day, Veterans Day, Memorial Day, Thanksgiving, and Christmas
• Enrollment in the Local Government branch of the North Carolina State Retirement System
• Enrollment in Empower 401k
• Health and dental insurance coverage for employee and children; spouses may be added to the policy if they are not offered coverage at their own place of employment
• Voluntary enrollment in a Flexible Spending Plan
• Life insurance
• Long-term care insurance
• Other voluntary insurances and deferred compensation plans