Police Services Officer Trainee

City of Glendale (CA); Glendale (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

The City of Glendale (CA) is seeking candidates for the Police Services Officer Trainee open examination. This non-sworn, at-will, full-time role trains in Parking/Traffic Enforcement and Investigative Services under supervision, with progression toward responsible tasks within the Police Department.

Applicants should have a high school diploma or equivalent, and experience in public safety is desirable. A valid California Driver’s License is required, and a comprehensive background check will

Qualifications

• The position requires an equivalent combination of experience and education to perform essential functions.
• High school diploma or equivalent is required.
• Experience in public safety is desirable.
• Valid California Driver’s License (Class C) is required.

Responsibilities

• Provide excellent customer service to employees, customers, vendors and City departments.
• Uphold highest ethics and professional conduct in all duties.
• Develop skills through on-the-job training and meet performance standards by end of probation.
• Maintain safety and contribute to a safe working environment.
• Foster teamwork and effective working relationships.
• Communicate in English, both orally and in writing.
• Operate position-related software, equipment and tools.

Skills

Customer Service

Ethics

Performance

Safety

Teamwork

Communications

Equipment

Cyber Security

Education

High School diploma or equivalent

Job description

OPEN EXAMINATION - NOTE: THIS RECRUITMENT FOR POLICE SERVICES OFFICER TRAINEE IS AN UNCLASSIFIED, NON-CIVIL SERVICE, AT-WILL FULL TIME POSITION. WHILE EMPLOYED, THE INDIVIDUAL APPOINTED WILL RECEIVE THE SAME SALARY, BENEFITS AND LEAVE ACCRUALS AS COMPARABLE SALARIED CLASSIFIED EMPLOYEES.

Job Description: This non-sworn trainee classification works under close supervision participating in training work leading to progressively responsible tasks in several areas of the Police Department, including, but not limited to Parking/Traffic Enforcement and Investigative Services.

Classification Code: 3339

Reporting Relationships

This position reports to Police Services Supervisors or other Police supervisors or managers, depending on assignment.

Common Responsibilities

In the City of Glendale, all positions are responsible for excellent performance in the following areas:

Skills and Abilities

• Customer Service Provide exceptional customer service to all employees, customers, vendors and other City departments.
• Ethics Model and practice with the highest standards of ethical conduct.
• Performance Develop necessary skills from on-the-job training and meet standards of performance for the classification by the end of the probationary period. Work the necessary hours and times, including overtime as authorized for non-management staff, to complete goals, tasks, and objectives.
• Safety Ensure the duties of the position are performed in a safe and efficient manner. Assume responsibility for maintaining a safe working environment.
• Teamwork Foster a teamwork environment. Establish and maintain effective working relationships.
• Communications Give and receive direction in English. Communicate effectively in English, both orally and in writing.
• Equipment Operate or use all position-related software, equipment and tools effectively and safely.
• Cyber Security Actively participate in maintaining a secure computing environment by adhering to and implementing City cybersecurity policies, procedures, and best practices. This includes understanding common cyber threats such as phishing and malware, and promptly reporting suspicious activities.

MINIMUM REQUIRED QUALIFICATIONS

The following functions are typical for this classification. Incumbents may not perform all listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.

Education

High School diploma or equivalent is required.

Experience

Experience working in a public safety agency is desirable.

Transportation

Valid Class C California Driver’s License is required.

Background Investigation

A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigations will include Livescan fingerprinting and a polygraph.

Exceptional Customer Service Policy

The City of Glendale places a high importance on quality customer service and prides itself for the high level of services it provides by every employee of the organization. As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention.

TATTOO POLICY

Unless otherwise exempted by the Chief of Police, no employee or volunteer of the Glendale Police Department shall have any visible tattoos, body art, or other skin markings while on duty – in uniform, business attire, or casual dress. Tattoos, body art, and/or other skin markings shall be completely covered by the authorized on-duty uniform (e.g. long sleeve uniform), business attire, or casual dress. Marks or scars from injuries or medical procedures are exempt from these policy restrictions. For further information regarding this policy, please contact the Professional Standards Bureau at [phone].

Working Conditions

Work may be performed outside in a variety of field and weather conditions or indoors in an office setting or confined quarters.

Work is performed on a 24-hour rotating shift.

Weekend or holiday work may be required.

Emergency response may be required 24 hours per day, 7 days per week, including nights, weekends and holidays.

Incumbents multitask in a fast-paced working environment and must remain calm and respond effectively in emergency situations.

Evaluation of Application

Submitted application will be reviewed to ensure applicants meet the minimum requirements. All qualifying applicants will be invited to participate in the selection process. Candidates must pass each exam component with a minimum score of 70.00% in order to be placed on the eligible list.

PRELIMINARY BACKGROUND QUESTIONAIRE: (PASS/FAIL) To determine whether the candidate meets the background investigation standards of the Glendale Police Department. May be waived if candidate currently works for the Glendale Police Department.

WRITTEN EXAM: (Pass/Fail) To evaluate the applicant’s ability to be successful in this position.

ORAL INTERVIEW

Weight of 100% To evaluate the applicant's experience, education, and general background for the position. Candidates must achieve a minimum score of 70.00% on the oral interview in order to be placed on the eligible list.

BACKGROUND INVESTIGATION

A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph and Livescan fingerprinting. For further information, please contact the Professional Standards Bureau at [phone].

TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Evaluations will be based on the candidate's education and experience relevant to the position. Examinations will assess evaluate the candidate's education, experience, knowledge and skills related to the job. The City of Glendale reserves the right to modify the examination components or their weighting. If changes are necessary, candidates will be informed of the specific examination components and their weight before the examination is administered. The selected candidate will undergo a background check, including Livescan fingerprinting. The City of Glendale complies with state and federal obligations to provide reasonable accommodations for applicants and employees with disabilities. Applicants with special needs are encouraged to inform the Human Resources Department at least five days before the first examination to ensure reasonable accommodations can be arranged. The provisions of this bulletin do not constitute an express or implied contract.