Police Services Officer - NCIC

Cityofhanahan; Hanahan, Northern (SC, KY); Hybrid; USD 41,000 - 53,000; Full time

Benefits offered by this job

Health insurance

State Retirement plan (PEBA)

Job summary

The City of Hanahan is seeking a Community Services Officer to provide clerical support to police operations, including data entry, records management, and public assistance. The position requires attention to detail and confidentiality as you assist officers and the public.

Typical duties include handling incident reports, processing records, and maintaining NCIC access. Applicants should be able to work twelve-hour shifts, nights, weekends, and holidays as needed, with benefits including

Qualifications

• Requires a high school diploma or GED equivalent supplemented by one to two years of general clerical experience, or an equivalent combination of education, training, and experience.
• Must obtain full access NCIC certification within the first month of employment.

Responsibilities

• Monitor police radio communications and transmit messages.
• Answer the telephone and take incident reports; assist with records and provide information to callers.
• Enter and retrieve data for incident, booking, and other reports; process and file records.

Skills

Customer service

Data entry

Records management

Confidentiality

Attention to detail

Communication

Time management

Teamwork

Emergency response

Education

High school diploma or GED

Tools

NCIC system

Word processing

Office equipment

Job description

Under occasional supervision, performs various routine and specialized clerical activities to assist police department officers. Performs related duties as assigned. Duty hours are twelve hour shifts, including nights, weekends, and holidays.

Essential Duties and Responsibilities:

The essential functions listed below are those that represent the majority of the time spent working in this role. Management may assign additional functions related to the type of work of the roll as necessary.

• Monitors police radio communications; receives and transmits radio messages.
• Answers the telephone; takes after-the-fact incident reports of stolen vehicles, bicycles, and other property reports of found property, except for firearms and drugs. Provides callers with information and assistance, routes calls to appropriate personnel and takes messages as necessary.
• Receives information for, prepares, and processes incident reports. Receives, reviews, processes/enters, tracks, copies, scans, indexes and/or files all incident and accident reports, booking reports, supplemental reports, citations, warrants, parking tickets, and other records; shreds and otherwise disposes of records and reports as appropriate.
• Enters information into/retrieves information from NCIC and other computers. Provides NCIC user training.
• Conducts driver’s license, criminal history, wanted status, and other records checks as requested.
• Compiles data for reports and research to locate and compile the requested information.
• Conducts daily and monthly validations.
• Greets and assists department visitors.
• Performs routine clerical work as required, including entering and retrieving computer data, copying and filing documents, processing daily mail, sending and receiving faxes, typing reports, correspondence, etc.
• May prepare, maintain, and organize case files for General Sessions Court and Grand Jury trials, ensuring accuracy and completeness of case information, processes expungement orders.
• May prepare and maintain officer training records and reports.
• Locates and duplicates department records and reports for officers, attorneys, court personnel, outside agencies, and the general public as requested and appropriate.
• Types, prepares, processes, copies, scans, files and/or distributes various documents.
• Attends training, workshops, meetings, etc., as required to enhance job knowledge and skills.
• Operates an assortment of office equipment and machines including a copier, computer, printer, calculator, telephone, two-way radio, etc.
• Uses clerical and computer supplies.
• Refers to policy and procedures manuals, computer manuals, directories, maps, logs, etc.
• Interacts and communicates with various individuals and agencies such as the immediate supervisor, co-workers, other department supervisors and employees, other City personnel, customers, and the general public.
• May be required to work weekends, holidays, and shift work as needed to meet the business needs of the City for public safety.
• May be designated to report to work during hazardous weather or emergency conditions.
• Performs related work as may be required.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

Supervisory Responsibilities:

• There are no supervisory responsibilities.
  

Knowledge, Skills, and Abilities

• Knowledgeable of the methods, policies and procedures, codes and ethics of the department pertaining to specific duties of the Community Services Officer.
• Knowledgeable in the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position.
• Knowledge of the organization of the City and of related departments and agencies.
• Ability to comprehend, interpret, and apply regulations, procedures, and related information. Have excellent clerical, data processing, customer service, and interpersonal skills.
• Ability to communicate effectively with others both in person and over the telephone in a clear and concise manner.
• Knowledge of modern office practices and equipment, including the use of computers in word processing and records management.
• Ability to type and perform computer data entry and type accurately at a rate sufficient for the regular performance of assigned duties.
• Ability to operate and maintain a variety of office equipment as necessary in the performance of daily activities.
• Ability to compile, organize, prepare, process, compose, and maintain an assortment of records, reports, correspondence, and related documents.
• Ability to maintain confidentiality in reporting and record keeping as required.
• Skilled in applying attention to detail as necessary in preparing records and reports.
• Ability to read and interpret various materials pertaining to the responsibilities of the job.
• Ability to learn and utilize new skills and information to improve job performance and efficiency.
• Knowledge of the occupational hazards and safety precautions of the trade.
• Knowledge of proper English usage, punctuation, spelling and grammar, and paying attention to detail in preparing reports and correspondence. Ability to communicate effectively both verbally and in writing.
• Ability to complete assignments and personally accountable for all equipment, computers, and City property.
• Ability to be reliable in terms of attendance and punctuality.
• Ability to take initiative without the need of direct supervision; make sound judgement decisions in routine and non-routine work assignments and analyze problems or procedures and evaluating alternatives by selecting the best course of action.
• Ability to provide excellent customer service to all internal and external customers in the delivery of City services by following through on customer requests in a positive, courteous, timely, respectful, and professional manner with the utmost integrity in the best interest of the public.
• Behave consistently regarding the City’s expectations for ethical conduct and present self in a professional and positive manner and accept responsibility for actions. Makes decisions in the best interest of the City.
• Manages time and priorities effectively to achieve objectives.
• Ability to demonstrate knowledge of job and work cooperatively and effectively with customers, co-workers, and the public and establish positive working relationships by supporting the organization’s decisions, goals, and objectives.
• Ability to handle stressful situations and react calmly and quickly in emergency situations.

Educational Experience and Qualifications:

Requires a high school diploma or GED equivalent supplemented by one to two years of general clerical experience, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities. Must obtain full access NCIC certification within the first month of employment.

Note: The listings of duties in this role are representative, not exhaustive. It is not necessarily a detailed description of all work responsibilities, and it does not give exclusive title to every function described.

This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needs of the employer and requirements of the job change.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined on a case-by-case basis. The City of Hanahan is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

*Disclaimer: The above information has been designed to represent the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employee assigned to this position.

Starting salary range:$41,327.21 - 53,449.63. The City of Hanahan offers a competitive benefit package including health insurance and participation in the State Retirement plan (PEBA.)

City of Hanahan – Attn: Human Resources

1255 Yeamans Hall Road

The City of Hanahan is an Equal Opportunity Employer.

City of Hanahan
1255 Yeamans Hall Road
Hanahan , SC 29410