Police Services Assistant I/II (09-26)

City of Whittier; Whittier (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Bilingual premium

Job summary

The City of Whittier Police Department seeks a Police Services Assistant I/II to perform a wide range of clerical and technical duties supporting law enforcement operations. You will enter and maintain confidential records, assist the public, and work with automated systems including CLETS.

Successful candidates may have a one-year probation, bilingual Spanish speakers receive a $90 monthly premium, and rotating shifts including weekends and holidays are required.

Qualifications

• High school diploma and at least one year of clerical experience including typing and record keeping.
• Ability to handle public contact and maintain accurate records.
• Familiarity with automated law enforcement information systems and good data entry accuracy.

Responsibilities

• Takes, transcribes, types, and processes police records and materials; maintains and retrieves data.
• Provides customer service at public counter and over the phone.
• Operates automated systems to create or revise files and validates records in DOJ/CLETS databases.

Skills

Typing 40 wpm

Public contact

Data entry accuracy

Education

High School Diploma

Tools

CLETS

Job description

Please be sure to read the listing of Common Disqualifiers at the City of Whittier Police Department's website located at www.cityofwhittier.org/depts/police/career/disqualifiers. There is also a link to this website in the supplemental application. Under general supervision, learns to perform and performs a wide variety of technical and clerical law enforcement support duties related to collecting, recording, transcribing, maintaining, processing, editing, retrieving and distributing technical, complex and confidential law enforcement data and information; enters reports and data into a variety of automated law enforcement records systems; ensures that records and information are accurate, clear, and comprehensive for law enforcement personnel and the general public; demonstrates a full understanding of all applicable policies, procedures and work methods associated with assigned duties; performs other related duties as required.

Successful candidates appointed to this position will serve a minimum one-year probationary period. Employees who are bilingual in Spanish are eligible to receive an additional $90 per month. Employees in this job classification will be required to work rotating shifts, weekends and holidays. (Listed below are a few examples of job duties. For a complete listing of Essential Functions, review the class specification.) Takes, transcribes, types, and otherwise processes a wide variety of police records, reports, and materials, including declarations, arrest records, warrants, citations, crime and traffic reports, and vehicle storage and impound forms; provides customer service at public counter; operates a variety of automated systems to create or revise computer files; enters, retrieves, and maintains accurate data and information from a variety of automated systems, such as the California Law Enforcement Telecommunications System (CLETS); validates selected records from the Department of Justice files, including vehicles, boats, and missing persons.

Physical, Mental and Environmental Working Conditions:

Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily office activities. The position also requires grasping, repetitive hand movement, and fine coordination in retrieving and entering data using a computer keyboard. Additionally, the position requires near and far vision in reading work related documents and using the computer, and acute hearing is required when providing phone and personal service. The need to lift, drag, and push files, paper, and documents weighing up to 25 pounds is also required.

The City of Whittier encourages applications from qualified Individuals with disabilities as defined by the Americans with Disabilities Act and California Fair Employment and Housing Act. Individuals who require accommodation in the application or testing process should contact the Human Resources staff at least 5 days prior to submitting your application or 5 days prior to the testing process so that a reasonable accommodation may be made. Persons requesting a reasonable accommodation will be required to provide documentation of such need. Seeking or receiving an accommodation by the City will have no negative impact on an individual's application or employment.

Education and/or Experience:

Any combination of education and experience that has provided the knowledge, skills, and abilities necessary for a Police Services Assistant I/II. A typical way of obtaining the required qualifications is to possess the equivalent of one year of general clerical experience which includes a variety of typing and record keeping tasks and public contact work and a high school diploma.

Prior public service experience is highly desirable. In addition to the above, Police Services Assistant II requires one year of experience comparable to that of a Police Services Assistant I with the City of Whittier.

License/Certificate:

Possession of, or ability to obtain, a valid Class C California driver's license.

Knowledge of:

• Modern office administrative practices and procedures
• public and agency desk procedures and methods of providing services and information
• automated law enforcement information systems and procedures
• applicable Federal, State, and local laws, codes, and regulations, including the Public Records Act
• standard office procedures, practices, and equipment
• modern office equipment, including a computer and applicable software
• methods and techniques for record keeping and report preparation and writing
• proper English, spelling, and grammar
• occupational hazards and standard safety practices

Ability to:

• Understand and follow instructions
• perform a variety of work with speed and accuracy
• work flexible hours, including nights, weekends, and rotating shifts
• interpret, explain, and apply applicable laws, codes, and regulations
• read, interpret, and record data accurately
• organize, prioritize, and follow up on work assignments
• create, organize, and maintain records
• work independently and as part of a team
• make sound decisions within established guidelines
• follow written and oral directions
• observe safety principles and work in a safe manner
• communicate clearly and concisely, both orally and in writing
• receive the public in person or over the phone
• and establish and maintain effective working relationships

Skill to:

• Operate an office computer and a variety of word processing and software applications
• operate specialized automated law enforcement information systems
• type accurately from clear copy at a rate of 40 net words per minute. Prior to hiring, candidates will be required to submit proof of U.S. Citizenship or employment authorization if not a U.S. Citizen.

Medical:

Applicants will be required as a prerequisite to employment to successfully pass a physical examination, including a drug screen, the cost of which will be paid by the City.

Selection/Exam Process:

Based on a review of the applications received, the candidates appearing to be the most qualified and meeting the City's particular needs will be invited to the exam process. A candidate must achieve a passing score on each exam to proceed to the next exam.

Due to the anticipated large volume of applicants for this position and our limited resources, we will only be able to invite the top candidates to participate in the panel interview.

Exam Information: TBD

Written Exam: Pass/Fail Panel Interview: 100% The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.

The City of Whittier is an Equal Opportunity Employer.