Police Records Support

City of High Point; High Point (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

The City of High Point Police Department is seeking a Police Records Support I to maintain the records filing system and assist the public and other departments with information. The role supports officers and handles inquiries, while performing basic clerical tasks and data entry.

Qualified candidates will have a High School Diploma and proficiency with Microsoft Office, plus a valid North Carolina driver’s license.

Qualifications

• High School Diploma or equivalent.
• Good oral and legible written communication and computer skills.
• Knowledge and proficiency with Microsoft Office products.
• Valid NC driver’s license.

Responsibilities

• Review and type various reports.
• Quality assurance reviews of all reports created.
• Answers incoming telephone calls, routes to appropriate persons or responds to inquiries.
• Greets and responds to inquiries from the public.
• Submits state and federal crime statistics reports.
• Operates standard office equipment and software.

Skills

Communication skills

Computer skills

Spanish language proficiency

English language proficiency

Driver's license

Police records clerical experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Compensation Range

$18.50 - $23.70

Who We Are:

At the High Point Police Department, we are committed to protecting our city and building relationships with our community. Our team includes over 300 officers and professional staff who are passionate about serving others.

As a proactive, data-driven agency, we take pride in being nationally recognized for excellence. Our department offers some of the finest in-house training in the country, along with numerous opportunities for growth, development, and career advancement.

A rewarding career awaits you here. Join our team and play a vital role in keeping High Point a safe place to live, work, and visit.

What We Offer:

The High Point Police Department offers a competitive salary commensurate with education and experience. We also offer generous benefit package for full-time employees which include but are not limited to:

• A guaranteed monthly pension upon retirement, vested after 5 years of service

• 401K and 457B Retirement Plans

• Paid Vacation and Sick Time

• Paid Holidays

• Tuition Reimbursement Plan

• Competitive medical, dental, and vision plans effective day one

What You’ll Do:

The Police Records Support I maintains the records filing system and/or database used to manage, access, and preserve electronic and paper records of criminal justice activities. This position also assists in providing clear and accurate information to the public and other departments. Staff in this position may also perform other clerical duties, assisting officers with information and answering the telephone.

Essential Tasks & Responsibilities:

• Review and type various reports;
• Conducts quality assurance reviews of all reports created;
• Answers in-coming telephone calls, routes to appropriate persons or personally responds to inquiries or takes messages;
• Greets and responds to various inquiries from members of the general public;
• Reviews daily work output of officers for quality and accuracy of coding and data entry;
• Submits all state and federal reporting of crime statistics;
• Conducts necessary courier duties to and from the court and city hall;
• Calls complainants to validate NCIC entries for stolen property and missing persons per NCIC regulations;
• Completes basic accounting reports as it relates to statistics;
• Operates standard office equipment including computer and related software, copier and fax machine;
• Interprets and applies policies, regulations and procedures;
• Perform other duties as assigned;

Qualifications:

Qualifications

• High School Diploma or equivalent.
• Must possess good oral and legible written communication and computer skills.
• Knowledge and proficiency with Microsoft office products
• Valid NC driver’s license

Preferred Skills:

• English and Spanish language proficiency
• Experience in police records clerical work, including experience with online data processing systems

Physical Requirements

Hearing/Speaking - Expressing and/or receiving information by means of the spoken word is both necessary to converse with internal and external customers, including co-workers, citizens, and applicants.

Visual Abilities

– the ability to perceive via eyesight is required for this position:

• Acuity, far – clarity of vision at 20 feet or more. Both eyes 20/22 - R 20/25 - L 20/25 corrected. Acuity, near – clarity of vision at 20 inches or less.Both eyes 20/25 corrected.
• Depth perception –Three-dimensional vision. Ability to judge distance and space relationships so as to see objects where and as they actually are. Depth Perception - 4
• Field of Vision – the area that can be seen up and down or to the right or left while eyes are focused on one point. Must be able to see a wide span of area.
• Accommodation –Adjustment of lens of eye to bring an object into sharp focus. This item is especially important when doing near-point work at varying distances from eye.
• Color Vision - Ability to identify and distinguish colors.

All five aspects are judged to be important in carrying out the essential functions of this job.

Physical Strength

– degree of physical demands typically associated with this position include:

• Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Type of Physical Demandsusually associated with this classification:
  • Reaching, Handling, and Fingering:(Reaching - Extending the hand(s) and arm(s) in any direction, but normally to the front or side). (Handling - Seizing, holding, grasping, turning, or otherwise working with hand or hands (fingering not involved). (Fingering - Picking, pinching, or otherwise working with fingers primarily (rather than the whole hand or arm as in handling).
• Employee must reach to answer telephone, work with computer terminal, etc. Handles various forms, documents, pencils, pens, etc. requiring use of hands and fingers.
• Talking and/or Hearing:(Talking - Expressing or exchanging ideas by means of spoken word). (Hearing - Perceiving nature of sounds by ear).
  • This is a clerical support position which requires contact with other City personnel and the public, so it is necessary for the employee to be able to communicate with people in person and by telephone

Mental Activity/Requirements

Reasoning

• Ability to apply principles of logical thinking to a wide range of intellectual and practical situations and requests made by supervisor, other employees, or members of the general public; to comprehend and respond to a variety of situations in an expedient manner.Good judgment is important.

Mathematics Ability

Using Arithmetic:Ability to use arithmetic when working with records, reports, work sheets, etc.

• Using Statistics:Ability to complete statistical reports.

Language Ability

The ability to speak, read and write the English Language are required for this position.

• Read: Ability to read manuals, instructions, directions, report information, calendars, recording forms, file documentation, vouchers, correspondence, and various other documents relating to the job.
• Write: Ability to write memos and figures, take messages and make various reports.
• Speak: Ability to be conversant in voice and diction so as to participate in discussions with supervisor, other employees, and the general public in person, and by telephone and convey vital information to officers over the radio.

Environmental Conditions

Physical Surroundings

The Police Records Support I role issubject to Inside Environmental Conditions: Protection from weather conditions but not necessarily from temperature changes. Work is confined to one room with no outside windows.

Hazards

• No environmental hazards indicated for this position.
• Machinery/Tools/Work Aids/Other Equipmentwhich may be representative, but not all inclusive, of those commonly associated with this type of work.
• Network computers, laser printer, FAX machine, copier, NCIC and DCI systems, calculator or adding machine, scissors, pen, pencils, Personnel Resolution, ordinances, paper clips, police base station radio, IBASE, time sheets, personnel records, telephone, telephone directory and other work aids related to the job.
  The work location of this job will be 1730 Westchester Dr High Point, North Carolina.

Our Commitments

The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point. As an at-will employer, the City allows employees to terminate their employment, or be terminated at any time, with or without cause, as long as it is not prohibited by law.

The City of High Point is committed to classifying and compensating its employees fairly for the work they do, weighing both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this “living document” as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.

The City of High Point is committed to providing a safe, comfortable working environment for all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City’s drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. In lieu of or in addition to background screening, candidates selected for employment in a position that requires working with children in any capacity must be fingerprinted and undergo a criminal history record check conducted by the North Carolina State Bureau of Investigation. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any such position without passing a pre-placement physical exam. The City offers employment to successful candidates conditioned upon the City’s receipt of satisfactory results from all required screenings, checks, and exams, as applicable.