Supervising Lead Clinician

City of High Point; United States; On-site; USD 44,661 - 60,600; Full time

Job summary

The City of High Point is seeking a Supervising Clinician to join its Alternate Response Team. This role involves responding to emergency calls and providing critical support in crisis scenarios, utilizing expertise in mental health and crisis intervention.

The ideal candidate will hold a Master’s degree in social work or mental health counseling, possess strong leadership skills, and have a background in crisis intervention. Apply now for a rewarding career with opportunities for growth!

Qualifications

• Experience in crisis intervention and trauma-informed care.
• Established connections with local mental health agencies.
• Detail-oriented with ability to manage multiple projects.

Responsibilities

• Respond to emergency calls and provide crisis intervention.
• Develop community programs related to crisis intervention.
• Train team members and maintain program records.

Skills

Crisis intervention

Mental health counseling

Leadership

Communication

Problem-solving

Education

Master’s degree in social work or mental health counseling

Licensed Clinical Social Worker (LCSW)

Job description

Compensation

Compensation Range $32.42 - $43.99 per hour.

Please note: This job opening may close earlier than the stated date, due to high candidate volume. If interested, we encourage you to apply as soon as possible.

About the Department

At the High Point Police Department, we are committed to protecting our city and building relationships with our community. Our team includes over 300 officers and professional staff who are passionate about serving others. As a proactive, data‑driven agency, we take pride in being nationally recognized for excellence. The department offers some of the finest in‑house training in the country, along with numerous opportunities for growth, development, and career advancement. A rewarding career awaits you here.

What You’ll Do

As a Supervising Clinician on the City of High Point’s Alternate Response Team, you will respond to emergency calls alongside officers. Your expertise in mental health and crisis intervention will be key in screening, assessing, and providing immediate support to individuals in crisis—whether through telephonic de‑escalation or on‑site intervention. This role also involves shaping community training programs, ensuring team adherence to professional standards, and collaborating with local mental health providers, hospitals, and public safety personnel to enhance community‑based crisis intervention efforts.

Responsibilities

• Participate in crisis telephone calls and determine appropriate responses, including field‑based intervention, phone counseling, follow‑up, or referrals.
• Provide external and internal training on crisis‑related issues and attend professional and in‑service training as required.
• Assist in developing and delivering community programs related to crisis intervention.
• Act as a liaison between public safety and local mental health agencies, hospitals, social and human services organizations, emergency service providers, civic and community groups, and court personnel.
• Maintain program records and documentation in accordance with policies, procedures, and state and federal laws.
• Represent the High Point Police Department on relevant boards or committees.
• Supervise, train, motivate, and evaluate team members to ensure compliance with legal and professional standards.
• Provide guidance to direct reports to ensure effective and efficient team operations.
• Operate standard office equipment, including calculators, copiers, PCs, printers, and relevant software.
• Enter and manage data using databases, spreadsheets, and word processing software.
• Utilize specialized software to ensure HIPAA compliance and maintain case management notes.
• Work outside the office and within the community as needed.

Qualifications

• Master’s degree in social work, mental health counseling, or a related field.
• Licensed Clinical Social Worker (LCSW) or Licensed Mental Health Counselor (LMHC).
• Experience in crisis intervention, trauma‑informed care, and child abuse/neglect intervention.
• Established connections with local mental health and substance use agencies.
• Strong experience preparing reports and maintaining compliance with state and federal regulations.
• Excellent communication, leadership, and problem‑solving skills.
• Detail‑oriented with the ability to handle multiple projects in a fast‑paced environment.
• Ability to work a flexible schedule and participate in on‑call rotations if needed.
• Valid driver’s license required.

Preferred Qualifications

• Four to six years of related experience.
• Experience in mobile crisis response or similar crisis intervention work.

Physical & Mental Abilities

Communication & Sensory Abilities: Ability to effectively communicate in person and via telephone. Strong hearing and vision skills necessary for observing, assessing, and responding to crisis situations.

Mobility & Strength: Ability to move within the office and community settings; occasionally lift up to 20 pounds.

Mental Agility: Ability to apply logical thinking and crisis intervention best practices; quick decision‑making and sound judgment under pressure.

Competency in mathematical skills for reporting and analysis. Strong proficiency in written and spoken English.

Work Environment

Work takes place both indoors and outdoors, including community‑based settings. No significant environmental hazards associated with the role.

Use of standard office equipment, including computers, projectors, audio/video tools, two‑way radios, and other materials necessary for training and documentation.

Commitments

The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point. As an at‑will employer, the City allows employees to terminate their employment, or be terminated at any time, with or without cause, as long as it is not prohibited by law. The City of High Point is committed to classifying and compensating its employees fairly for the work they do, weighing both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, it serves as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required.

The City of High Point is committed to providing a safe, comfortable working environment for all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees in accordance with the Americans with Disabilities Act (ADA).

Candidates selected for employment must undergo a drug screening in accordance with the City’s drug and alcohol policy and a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. In lieu of or in addition to background screening, candidates selected for employment in a position that requires working with children in any capacity must be fingerprinted and undergo a criminal history record check conducted by the North Carolina State Bureau of Investigation. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any such position without passing a pre‑placement physical exam. The City offers employment to successful candidates conditioned upon the City’s receipt of satisfactory results from all required screenings, checks, and exams, as applicable.

Location

1730 Westchester Dr, High Point, North Carolina.