Police Records Specialist

City of Beaverton; Beaverton (OR); On-site; USD 38,000 - 51,000; Full time

Benefits offered by this job

PERS retirement contribution

Deferred compensation plan

Tuition reimbursement

Health insurance

PTO accrual

EAP

HRA VEBA

Bilingual pay premiums

Job summary

The City of Beaverton is hiring a Police Records Specialist to support daily operations in Oregon's sixth largest city. The role blends customer service with detailed administrative tasks, including maintaining records and assisting with time-sensitive requests in a fast-paced police environment.

Responsibilities include handling public records requests, querying databases such as LEDS and NCIC, writing and organizing reports, and supporting officers by providing information and processing

Qualifications

• High school diploma or GED.
• Two years of clerical and customer service experience.
• An equivalent combination of education and experience enabling the incumbent to perform the essential functions of the position.

Responsibilities

• Support police officers by performing research and providing information.
• Handle phone calls, collect fees, manage mail, and assist with after-hours property releases.
• Provide consistent and positive customer service to internal and external customers.
• Help problem-solve and provide information to external customers regarding city policies, procedures, and laws.
• Read, write, and organize police reports.
• Process public records requests and ensure protected information is not released.
• Handle sensitive information securely.
• Create, manage, and process files, logs, and records.
• Use cameras to monitor building entrances and gates, and people in holding cells for safety.
• Register sex offenders on behalf of the Oregon State Police.
• Take after-hours calls for City of Beaverton services and contact on-call staff as needed.
• Transcribe recordings, distribute materials, order office supplies.

Skills

Clerical experience

Customer service

Education

High school diploma or GED

Job description

The City of Beaverton is hiring a Police Records Specialist to support daily Police Department operations in Oregon's sixth largest city. Police Records Specialists process and maintain law enforcement records, provide first point of contact in person and over the phone for community members reporting stolen or lost items or people, and keep information moving quickly and accurately in a fast-paced environment.

The role balances customer service with detailed administrative work—responding to time-sensitive requests, updating records, coordinating with officers, and helping community members navigate what can often be stressful situations.

We’re looking for applicants who:

• Enjoy a job where no two days are the same.
• Thrive on working at a fast pace and don’t get overwhelmed by switching tasks or handling time-sensitive requests.
• Are excited to work in a law enforcement environment and are committed to supporting public safety.
• Understand how attention to detail directly impacts operations and prioritize accuracy in their work.
• Bring a positive approach to customer service, stay composed under pressure, and can navigate challenging interactions with empathy and respect.
• Can work with sensitive or difficult information while maintaining steady judgment and resilience.

The Beaverton Police Department Record Division operates 24 hours every day, 365 days a year. Records Support Specialists must be able to work day, mid-day, evening, and overnight shifts, including weekends and holidays. Employees are compensated 8.6667 hours additional per month in lieu of holiday pay. Shifts are chosen by seniority after completion of probation. Shifts are chosen in the fall for the following year and rotate in January, May, and September.

A background investigation will be conducted prior to a job offer and the hiring process, will take several months.

This is a full-time, non-exempt, Beaverton Police Association (BPA)-classified position. There is one vacancy.

• Support police officers and other police personnel: Assist officers by performing research and providing information. Handle phone calls, collect fees, manage mail, and assist with after-hours property releases.
• Customer service: Provide consistent and positive customer service to internal and external customers. Help problem-solve and provide information to external customers regarding city policies, procedures, and laws.
• File and database management: Use database systems such as LEDS and NCIC to query, confirm, clear, and locate critical items, including warrants, stolen vehicles, and criminal history. Maintain filing systems and databases, ensuring that confidential files are secure. Locate records in response to time-sensitive requests from officers in the field.
• Police reports: Read, write, and organize police reports.
• Public record requests: Process requests and ensure that protected information is not released.
• Confidentiality: Handle sensitive information securely.
• File maintenance: Create, manage, and process files, logs, and records.
• Monitoring: Use cameras to monitor building entrances and gates, as well as people in holding cells for safety.
• Sex offender registration: Register sex offenders on behalf of the Oregon State Police.
• After-hours calls: Take after-hours calls for City of Beaverton services, including water and traffic. Contact on-call staff as needed.
• General office and administrative tasks: Transcribe recordings, distribute materials, order office supplies.
• Additional duties are outlined in the Police Support Specialist 2 class specification.

Minimum qualifications

• High school diploma or GED; and
• Two years of clerical and customer service experience;
• An equivalent combination of education and experience enabling the incumbent to perform the essential functions of the position.

Licensing and special requirements

• Ability to pass reference checks and satisfy the requirements of a background check, including Criminal Justice Information Services (CJIS) fingerprints.
• Ability to satisfy the requirements of a pre-employment drug screen.
• Law Enforcement Data Systems (LEDS) certification required within 30 days of hire
• CJIS certification required within 30 days of hire.

Studies have shown that some candidates hesitate to apply for a position if they do not believe they meet 100% of the hiring criteria. The city's talent acquisition goals include hiring the candidate who is best able to meet the performance objectives of the role. We encourage people with non-traditional skill sets and experiences to apply, even if you believe you do not meet 100% of the qualifications and hiring criteria described.

Wagerange

$27.73 - $37.17

Starting pay within the posted range is based on a review of your related work experience, as required by the Oregon Equal Pay Act. We compare the experience shown in your application materials with the qualifications for the position. Applicants who meet the minimum qualifications will start at step one. Applicants whose work history clearly demonstrates additional directly related experience may be placed at a higher step within the range.

To ensure an accurate evaluation, please include all relevant work history in your application, including part-time, volunteer, or other roles that show related experience.

Total compensation package and benefits

In addition to competitive pay, the city offers a wide variety of benefits to regular employees which make up an exceptional total compensation package.

• The city pays the full retirement contribution to the Oregon Public Employees' Retirement System (PERS) including the employee portion
• provides employees with an opportunity to participate in a deferred compensation retirement plan
• makes available a public service loan forgiveness program and tuition reimbursement program
• offers excellent health, dental, vision and life insurance coverage

• excellent paid time off (PTO) accrual
• PTO cash out options
• wellness programs and incentives
• an employer-funded Health Reimbursement Account (HRA) VEBA
• an Employee Assistance Program (EAP)
• bilingual pay premiums

Lateral Police Records hires may qualify for:

• Vacation accrual calculated by total years of experience working in similar law enforcement records position.
• Up to 120 hours of front-loaded vacation leave.