Police Radio Dispatcher

Arizona State University; Tempe (AZ); On-site; USD 44,000 - 55,000; Full time

Job summary

Arizona State University is seeking a Police Assistant 1 Dispatcher (Non-Exempt) to serve as a critical link between the public and law enforcement. The dispatcher will receive, prioritize, and relay information, dispatch officers via a CAD system and two-way radio, and operate within a 24/7 Communications Bureau.

Minimum qualifications include a High School Diploma or equivalent. The role offers a pay rate of $32-$40 per hour and requires flexibility for shift work, overtime, and holiday

Qualifications

• Public safety experience is preferred.
• Experience with CAD and telephony systems is required in some capacity.
• Strong customer service skills in high-stress environments are desired.

Responsibilities

• Receive and process inbound emergency and non-emergency calls for service.
• Prioritize calls and dispatch appropriate units via CAD with commands to log and monitor.
• Relay information clearly to field personnel using a two-way radio system.
• Enter and verify data in CAD and state/national telecommunication systems daily.
• Monitor alarms and dispatch field units as needed; comply with policies.

Skills

Public safety experience

CAD experience

Customer service (high-stress)

Typing speed 40 wpm

Bilingual preferred

Education

High School Diploma or equivalent

Tools

CAD system

Computerized telephony system

Job description

Job Profile:

Police Assistant 1 Dispatcher Non-Exempt

Job Family:

Police and Security

Time Type:

Full time

Minimum Qualifications:

High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

The Police Radio Dispatcher is a critical link between the public and law enforcement officers. The dispatcher is responsible for receiving, prioritizing, and relaying information between the public and police personnel. This role requires a high level of accuracy, calmness under pressure, and the ability to make quick decisions in emergency situations.

Receive emergency and non-emergency phone calls from the university community, and surrounding jurisdictions, requesting police, or other emergency services using a multi-line computerized Telephone System. Enter pertinent information from callers and radio transmissions into a Computer Aided Dispatch (CAD) system. Dispatch officers with the use of a two-way P25 radio system and provide information in a clear, concise and timely manner while working under stressful conditions and time limitations on various types of emergency and non-emergency calls.

Pay Rate: $32 - $40 per hour

Essential Duties:

• Receive and process incoming emergency and non-emergency phone calls for service.
• Prioritize calls for service and dispatch appropriate personnel, or agency, by entering information into a computer aided dispatch (CAD) system with the use of appropriate commands to log, monitor and update units.
• Relay information, instructions, and questions to field personnel in a factual and concise manner using a two-way digital radio system.
• Enter and verify data on a daily basis when entering call for service information into a computer aided dispatch (CAD) system as well as when entering, accessing and disseminating information from the state and national law enforcement telecommunication system.
• Work on multiple projects and shift priorities as needed.
• Monitor fire and intrusion alarms and dispatch field units accordingly.
• Assist visitors after hours by answering inquiries or providing information requested when no other staff is available.
• Ensure all communications and dispatch activities comply with departmental policies and procedures.

Desired Qualifications:

• Public safety experience (1 year).
• Experience with computerized telephony System and Computer Aided Dispatch (CAD) system.
• Customer service experience in a high stress environment such as a call center, retail or restaurant environment (1 year).
• Evidence of being able to type at a speed of at least 40 net words per minute.
• Evidence of being bilingual preferred.

Working Environment:

• The Communications Bureau operates on a 24-hour schedule, seven days a week, including nights, weekends, and holidays.
• All activities are performed in an environmentally controlled office setting.
• Dispatch uses an integrated computer aided dispatch system, computerized telephone and radio systems, and monitors security cameras and various alarm systems within the center.
• Enter data or information into a terminal, PC, or other keyboard device using repetitive hand/eye movements.
• Operate a variety of standard office equipment including a computer, telephone, calculator, scanner, copy and fax machines requiring continuous and repetitive arm, hand, and eye movement.
• May be required to work mandatory overtime and a rotating shift as required, work evenings, nights, weekends and holidays to maintain 24-hour coverage of the emergency dispatch center.
• Sit for extended periods of time.
• Wear a headset and operate a foot pedal or transmit button.
• A prominent urban University community serving students, staff, faculty, and visitors throughout 4 campus locations.
• ASUPD complies with the federal mandates of FERPA, CLERY, and TITLE IX.
• ASU Police Dispatch is stationed at the Tempe Campus.

Department Statement:

The ASU Police Department (ASUPD) is committed to our mission of fostering a safe, community-centered environment through engaged collaboration committed to dignity and respect. We are a full-service, 24/7 police department operating on the Tempe, Downtown Phoenix, West and Polytechnic campuses. We are a dually accredited law enforcement agency through the Arizona Law Enforcement Accreditation Program (ALEAP) and the International Association of Campus Law Enforcement Administrators (IACLEA).

Applicant must be eligible to work in the United States; ASU and ASU Police Department will not be a sponsor for this position.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU's comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.