Police/Fire/EMS Dispatcher - Civil Service Benefits

Public Safety Dispatch Network; Warren (MN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid leave

Continuing education

Job summary

Public Safety Dispatch Network in West Warren, MA, is seeking dispatchers to coordinate emergency responses across police, fire, and EMS in a combined communications environment. The role emphasizes clear communication, recognizing changing priorities, and staying within training and authority.

The position involves shift work across days, nights, weekends, holidays, and possible overtime, with duties including processing requests, prioritizing incidents, and maintaining records.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Some agencies provide cross-training or require experience in one or more dispatch disciplines before appointment.
• Certifications may be required depending on assignment and official vacancy.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance.
• Verify locations, incident details, and hazards.
• Dispatch appropriate units according to approved plans.
• Coordinate incidents requiring more than one emergency service.
• Maintain incident records and support interagency communications.

Education

High School Diploma or Equivalent

Job description

Police/Fire/EMS Dispatcher Opportunities in West Warren

Police/Fire/EMS Dispatchers help coordinate emergency responses across law enforcement, fire services, and emergency medical services. In a combined communications environment, they may process calls and manage radio assignments for several response disciplines.

The role requires an understanding of different response procedures and resource needs. Dispatchers must communicate clearly, recognize changing priorities, and coordinate assistance while staying within their training and assigned authority.

Position Details

Duty Location:

{airport_name}, West Warren, MA

Employer:

The hiring consolidated dispatch or public safety agency identified in the official vacancy

Pay:

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Schedule:

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Appointment Type:

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Who May Apply:

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Application Deadline:

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Combined dispatch centers commonly operate every day of the year. Employees may rotate between assignments and work nights, weekends, holidays, and required overtime.

What You May Do

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.

Applicants may need public safety telecommunicator, emergency medical dispatch, fire dispatch, or police dispatch credentials depending on the assignment. Required certifications, accepted providers, and completion deadlines must be confirmed in the official vacancy.

General Conditions of Employment

Meet agency-specific age and employment eligibility requirements

Complete the required background investigation and hiring assessments

Pass additional pre-employment screening when specified

Successfully complete training for each assigned dispatch discipline

Maintain required certifications and authorized information-system access

Follow confidentiality requirements and emergency staffing procedures

Work Environment and Physical Requirements

This position typically involves prolonged workstation duties, headset use, keyboard entry, and monitoring multiple communication channels. Employees may manage simultaneous incidents and hear distressing information. Review the vacancy for essential functions and available accommodations.

Benefits

Eligible employees may receive medical, dental, and vision coverage; retirement benefits; paid leave; employee-assistance resources; and continuing education. Shift differentials, certification incentives, and other provisions vary by employer and position.