Police/Fire/EMS Dispatcher

National Public Safety Careers; Amherst (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

National Public Safety Careers is seeking Police/Fire/EMS Dispatchers for Amherst Town, MA. These roles coordinate emergency responses across law enforcement, fire services, and emergency medical services in a combined communications environment, processing calls and managing radio assignments.

Typical duties include verifying incident details, prioritizing calls, dispatching units, monitoring radio traffic, and maintaining incident records.

Qualifications

• A high school diploma or recognized equivalent is commonly required. Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Prioritize and route calls according to procedures
• Dispatch units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic and unit availability
• Provide caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Education

High School Diploma or GED

Job description

Police/Fire/EMS Dispatcher Opportunities in Amherst Town

Police/Fire/EMS Dispatchers help coordinate emergency responses across law enforcement, fire services, and emergency medical services. In a combined communications environment, they may process calls and manage radio assignments for several response disciplines.

Position Details

Duty Location: {airport_name}, Amherst Town, MA

Employer: The hiring consolidated dispatch or public safety agency identified in the official vacancy

Pay: {salary_min}–{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

Combined dispatch centers commonly operate every day of the year. Employees may rotate between assignments and work nights, weekends, holidays, and required overtime.

What You May Do

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline-specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.

Applicants may need public safety telecommunicator, emergency medical dispatch, fire dispatch, or police dispatch credentials depending on the assignment. Required certifications, accepted providers, and completion deadlines must be confirmed in the official vacancy.

General Conditions of Employment

• Meet agency-specific age and employment eligibility requirements
• Complete the required background investigation and hiring assessments
• Pass additional pre-employment screening when specified
• Successfully complete training for each assigned dispatch discipline
• Maintain required certifications and authorized information-system access
• Follow confidentiality requirements and emergency staffing procedures

Work Environment and Physical Requirements

This position typically involves prolonged workstation duties, headset use, keyboard entry, and monitoring multiple communication channels. Employees may manage simultaneous incidents and hear distressing information. Review the vacancy for essential functions and available accommodations.

Benefits

• Eligible employees may receive medical, dental, and vision coverage
• retirement benefits
• paid leave
• employee-assistance resources
• and continuing education
• Shift differentials, certification incentives, and other provisions vary by employer and position