Police-Emergency Communication Specialist (ECS)

City of McAllen, TX; McAllen (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Retirement plan with 2:1 matching

Health, dental, and vision insurance

Paid vacation and holidays

Tuition reimbursement

Life insurance

Tuition reimbursement

Life insurance

Longevity pay

Job summary

A leading emergency services organization in McAllen, Texas is seeking an Emergency Communications Specialist to handle emergency and non-emergency calls. This role requires strong situational assessment skills and the ability to operate complex technical systems. The position offers a range of benefits, including retirement plans and health insurance. Candidates should be prepared for high liability and stress associated with the job. If you are looking for a challenging yet rewarding opportunity, this may be the position for you.

Qualifications

• Ability to receive and manage emergency calls via various communication methods.
• Strong situational assessment skills under high stress.
• Technical aptitude for operating complex equipment and systems.

Responsibilities

• Receive emergency and non-emergency calls for information and assistance.
• Direct calls to appropriate sources of assistance.
• Monitor activities for security within the complex.

Job description

Overview

Under general supervision, the Emergency Communications Specialists (ECS) receives emergency and non-emergency calls for information and assistance via the telephone, radio, and teletype. ECS directs all calls to an immediate source of assistance, maintains a constant status information on all police, fire and emergency medical units, operates complex computers and network functions, telephone equipment, radios, recording devices, E-911 PSAP and other technical equipment, and monitors activities in several areas of the complex for security. This position has access to highly sensitive materials and is responsible for security of that information. Most job duties performed on demand, with multiple simultaneous task demands probable. High liability, high stress factors predominant. No supervisory or budgetary responsibilities, independent prioritizings and situational assessment.

About the Organization

McAllen is one of the fastest growing cities in America with a population alone close to 148,000. Known for its tropical breezes, mild winter weather, brightly colored birds, and low cost of living, McAllen offers world-class nature tourism, outstanding arts and entertainment opportunities, great sporting and outdoor activities, enchanting cultural diversity and a lively spirit. It is the home to an international airport, world birding center, symphony orchestra, performing arts center, twenty-five parks and year-round family-friendly events. It is driven by its Mission of consistently providing high quality services and quality of life to all who live, work and visit the City of McAllen and three core values: Integrity, Accountability, and Commitment. It is devoted to truth and honesty, providing courteous, open and responsible public service, and dedicated to responsiveness and excellence.

About the Benefits

The City provides an excellent array of benefits including but not limited to retirement (2:1 matching), health/dental/vision insurance, paid vacation, sick and medical leave, funeral leave, paid holidays, tuition reimbursement, life insurance and longevity pay.