Police Dispatcher - Springfield Regional Medical Center

Mercy Health; Springfield (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Telephone/Dispatch Operator to manage emergency and non-emergency communications in Springfield. This role requires a high school diploma and at least 2 years of dispatch experience. Candidates will be responsible for coordinating critical information and providing exceptional customer service in a fast-paced environment.

Benefits

Comprehensive medical, dental, and vision plans

Flexible spending accounts

Paid time off

Educational Assistance

Qualifications

• 2 or more years in telephone operations/dispatch experience required.
• Customer service and strong computer skills essential.
• Familiarity with emergency procedures preferred.

Responsibilities

• Operates telephone switchboard to relay calls and respond to emergencies.
• Dispatches medical staff based on urgency and need.
• Maintains communication with mobile units for coordination.

Skills

Customer Service

Computer Skills

Microsoft Excel

Microsoft Word

Education

High School Diploma/GED

Job description

Thank you for considering a career at Mercy Health!

S cheduled Weekly Hours:

0.01

Work Shift:

Evenings/Nights (United States of America)

PRN - Nights

**Min 3 shifts in 6 week period required, but there is opportunity to work Part and Full Time Hours***

Summary

Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems, responsible for dispatch of medical staff on all codes, and provides excellent customer service to anyone in need of services; and performs other duties as required. The Telephone/Dispatch Operator is responsible for the operation of the telephone switchboard to relay incoming, outgoing, and transfer calls, overhead paging, and other duties as assigned according to the established Hospital and Department policies.

Essential Functions

• Responsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.
• Maintains radio contact with mobile/field units to monitor response progress and any needed support. Maintains communication with assigned units.
• Determine nature and location of emergency prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure
• Operates a variety of communications equipment and monitors security systems including CCTV, Access Control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure.
• Acknowledges alarm received and dispatches appropriate personnel for issue at hand.
• Be familiar with emergency procedures

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Required Minimum Education:

High school Diploma/GED

Minimum Years and Type of Experience:

2 or more years in telephone operations/dispatch

Other Knowledge, Skills and Abilities Required:

Customer services computer skills excel Microsoft word

MercyHealth is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

Telecommunications - Springfield

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail] .