Police Dispatcher — Real-Time Emergency Communications

Regional 911 Intake Solutions; Durham (CT); On-site; USD 42,000 - 68,000; Full time

Job summary

Regional 911 Intake Solutions seeks police dispatchers in Durham, CT. Dispatchers receive requests for assistance, document locations and hazards, and assign calls to officers while monitoring radio traffic.

The role emphasizes accuracy, rapid communication, and adherence to agency procedures. Required is a high school diploma or equivalent; training is provided for entry-level, with more advanced postings often needing prior dispatch experience and certifications.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level vacancies may provide training; experienced classifications may require prior police dispatch work and applicable certifications.
• Candidates should be able to type accurately, understand spoken information, and communicate clearly by radio.

Responsibilities

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, suspect descriptions, vehicle details, and reported hazards
• Assign calls to available officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Conduct authorized records inquiries after completing required training
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks police dispatchers in Durham, CT. Dispatchers receive requests for assistance, document locations and hazards, and assign calls to officers while monitoring radio traffic.

The role emphasizes accuracy, rapid communication, and adherence to agency procedures. Required is a high school diploma or equivalent; training is provided for entry-level, with more advanced postings often needing prior dispatch experience and certifications.