Police Dispatcher

University of Wisconsin–Oshkosh; Oshkosh (WI); On-site; USD 27,552 - 34,440; Full time

Job summary

The University of Wisconsin–Oshkosh is seeking a Police Dispatcher to manage communications for the UW Oshkosh Police Department. Responsibilities include coordinating emergency calls and maintaining police records.

Ideal candidates will have a high school diploma, at least 2 years of customer service experience, and proficiency in Microsoft Office. This position pays $22.00 per hour and requires effective communication in high-stress situations.

Qualifications

• Must have a high school diploma or equivalent and 2 years of customer service experience.
• Knowledge and experience in Microsoft Office are required.
• Ability to handle varied tasks under stress while maintaining focus.

Responsibilities

• Communicates effectively in emergency situations.
• Trains new dispatchers and ensures training programs are completed.
• Documents incidents and maintains complex records.

Skills

Customer service experience

Knowledge of Microsoft Office

Ability to manage stress

Confidential information protection

Communication in high-stress situations

Cultural competency

Education

High school diploma or equivalent

Associate degree or higher (preferred)

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Position Title

Police Dispatcher

Job Category

University Staff

Employment Type

Regular

Job Profile

Police Dispatcher II

Job Duties

The UWOPD Dispatcher position evaluates and acts upon information and knowledge regarding safety, law enforcement and the University in general. This position is responsible for communication via radio, Mobile Data Computer (MDC) terminal, telephone, written correspondence, computer programs and chatting and in-person conversation & customer service. This position coordinates emergency and non-emergency communication between the UW Oshkosh Police Department and other campus departments, law enforcement agencies, fire departments, emergency medical units and other agencies. This position is also responsible for monitoring alarm panels, numerous radio frequencies, and acts as the after-hours emergency contact for the campus community.

The UWOPD offers training opportunities to those who express interest in areas outside their daily duties, but also meet the needs of the Police Department’s operations.

In addition, the position is responsible for maintaining the computerized police record‑keeping system, ensuring accuracy in all entries, providing dispatch training to all dispatchers and officers, and ensuring security measures are being met with regards to confidential information and record retention.

This position is eligible for Night Differential Pay for time worked between 6:00 PM and 6:00 AM. If interested in learning more about this please review UW System Administrative Policy 1277.

• Operates police radios, phone consoles, and various equipment and technologies to receive and process requests and information from institutional affiliates, law enforcement, and other public safety agencies.
• Schedules logistics and secures resources for response to emergency incidents for the institution.
• Communicates effectively and provides accurate and detailed instructions to all types of audiences in high‑stress emergency situations.
• Troubleshoots, triages, and escalates issues according to established policies and procedures.
• Documents incidents accurately and adheres to all applicable policies, rules, and regulations.
• Trains new dispatchers, manages training task updates, and provides training and coaching weekly reports. Assists in ensuring training initiatives are completed.
• Maintains complex records of information in directories and alarm databases, ensures continuity of operations plans, and ensures other resources are accurate and up‑to‑date.
• Assists with leading and coordinating projects.
• Other duties as assigned.

Key Job Responsibilities

• Assists with leading and coordinating projects.
• Operates police radios, phone consoles, and various equipment and technologies to receive and process requests and information from institutional affiliates, law enforcement, and other public safety agencies.
• Communicates effectively and provides accurate and detailed instructions to all types of audiences in high‑stress emergency situations.
• Troubleshoots, triages, and escalates issues according to established policies and procedures.
• Schedules logistics and secures resources for response to emergency incidents for the institution.
• Documents incidents accurately and adheres to all applicable policies, rules, and regulations.
• Maintains complex records of information in directories and alarm databases, ensures continuity of operations plans, and ensures other resources are accurate and up‑to‑date.
• Trains new dispatchers, manages training task updates, and provides training and coaching weekly reports. Assists in ensuring training initiatives are completed.

Department

University Police Department

Compensation

$22.00 per hour

Required Qualifications

• High school diploma or equivalent.
• At least 2 years of experience in a customer service‑related position.
• Knowledge and experience in the use of Microsoft Office (i.e., Word, Excel, Outlook, etc.).
• Proven ability to perform varied tasks quickly, accurately and simultaneously while under stress.
• Proven ability to recognize and protect confidential information.
• Must have a positive attitude and be proactive and team oriented.
• Demonstrated ability to accurately detect and interpret essential visual and auditory signals required for safe and effective job performance while maintaining focus in environments with varying noise levels.
• Commitment to demonstrating resilience, adaptability, and cultural competency in serving a diverse campus community.

Preferred Qualifications

• Associate degree or higher college degree.
• Prior experience in a dispatch center or a communications center capacity.
• Knowledge of the TIME system procedures and DOT/NCIC/CIB policies and guidelines.
• Some knowledge of Police authority, judicial procedures, and law enforcement reporting requirements.
• Ability to operate communications systems, including two‑way radio dispatch equipment, multiple‑line telephone systems, MDC systems, and alarm systems.

UW is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.