Police Communications Operator I

The Chronicle Of Higher Education, Inc.; Fort Myers (FL); On-site; USD 35,000 - 48,000; Full time

Job summary

The Police Communications Operator I at FGCU handles telephone, radio, and computer dispatch systems to support campus safety and emergency response. You will assist callers and walk-ins regarding emergencies and safety concerns, with a focus on accuracy and timeliness.

FGCU values curiosity, accountability, and collaboration, and offers opportunities to grow within a high-stakes, service-oriented environment on campus. Training leads to advancement to Operator II after probation.

Qualifications

• high school diploma and two years full-time related experience
• State NCIC/FCIC certification or ability to obtain within three months
• Florida 911 Public Safety Telecommunicator certificate or ability to obtain within six months
• Valid driver's license
• Combination of relevant education, experience, and/or certifications considered

Responsibilities

• Receives and evaluates calls requesting police assistance, emergency and non-emergency
• Inputs and transmits call information using dispatch systems
• Contacts appropriate parties to notify of complaints and actions required
• Operates two-way radio to dispatch calls and communicate information
• Monitors field position and activities of department personnel
• Prepares logs, reports and forms

Skills

Experience

Dispatch systems

Public safety

Driver's license

Evenings and nights

Education

High school diploma

NCIC/FCIC certification

Florida 911 Public Safety Telecommunicator certificate

Job description

Police Communications Operator I

Job Summary

The Police Communications Operator I operates telephone, radio, andcomputer systems for computerized radio dispatching, ensuring thesafety of officers and the university community. Providesassistance to callers and walk-ins regarding emergencies,found/lost property, parking concerns, and other safety-relatedissues.

FGCU is building a culture of curiosity, commitment andcollaboration. We value employees who successfully work with othersand drive positive change through critical thinking and decisiveaction. If you thrive in an environment of innovation,accountability and mutual respect, you will find a good homehere.

Job Description

Typical duties include but are not limited to:

• Receives and evaluates calls requesting police assistance ofboth emergency and non-emergency natures.
• Inputs and transmits call information using the communicationsand dispatch systems.
• Contacts appropriate parties to notify of complaints and/oractions required.
• Operates two way radio to dispatch calls to public safety unitsand to receive and communicate information.
• Monitors the field position and activities of departmentpersonnel.
• Transmits requests for emergency services and retrieves variousdata and records.
• Checks driver's license records, vehicle registrations, stolenarticle files, warrants, criminal histories, and missing personlists.
• Monitors alarm systems and notifies personnel uponactivation.
• Prepares various logs, reports and forms.

Other Duties:

• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires a high school diploma and two years offull-time experience directly related to the job functions.
• Relevant full-time experience using computer systems forentering, updating, and retrieving information.
• State NCIC/FCIC certification or ability to obtain within threemonths of employment.
• Valid Florida 911 Public Safety Telecommunicator certificate orthe ability to obtain within six months of employment.
• Valid driver's license.
• Any appropriate combination of relevant education, experience,and/or certifications may be considered.

Preferred Qualifications:

• Experience with 911, police, fire, or emergency medicaldispatch.

Knowledge, Skills & Abilities:

• Proven ability to think strategically and approach challengeswith creativity.
• Demonstrated track record of reliability, meeting goals, andholding oneself accountable.
• Strong interpersonal skills and experience working effectivelyacross teams.
• Knowledge of local, state, and federal communication laws.
• Knowledge and proficiency with Microsoft Office (Word, Excel,and Outlook).
• Knowledge of law enforcement agencies in Lee, Collier,Charlotte, Glade, Hendry, and Sarasota counties.
• General knowledge of transit policies and procedures pertainingto the university.
• Knowledge of fire and intrusion alarm monitoring systems andoperations.
• Excellent interpersonal, verbal and written communicationskills.
• Ability to operate office equipment including a multi-linetelephone system, two-way radios, and video display terminals.
• Ability to operate personal computers with proficiency andlearn new applications and systems.
• Ability to listen to and understand information presentedthrough spoken words and sentences, retrieve facts, derive meaning,and draw valid conclusions.
• Ability to interact in a professional manner with staff,faculty, students, and the community in a service-orientedenvironment.
• Ability to function effectively in high stress emergencysituations.
• Ability to properly record police services provided, maintainrecords, and prepare reports and other written materials.
• Ability to take initiative to plan, organize, coordinate, andperform work in various situations when numerous and competingdemands are involved.
• Ability to exercise flexibility, good judgment, anddiscretion.
• Ability to work evenings, nights and weekends asnecessary.

Institutional Values & Behavioral Expectation

In this role, the successful candidate will be expected to:

• Seek out new approaches to improve outcomes; remain open forfeedback and new ideas.
• Lead with integrity; consistently produce high-quality work;persevere to overcome obstacles to meet deadlines and achievedeliverables.
• Share information and insights thoughtfully; build partnershipsacross departments; communicate respectfully; support colleagues toachieve common goals.

Special Instructions to Applicants

There will be a written exam for qualified applicants. Eligiblecandidates will be contacted via email with furtherdetails.

Police Communications Operator I - new hires start at$19.75/hour ($41,250 annual).

After successful completion of training/probation, will bereclassified to Police Communications Operator II with a 5%increase, at $20.75/hour ($43,326.00 annual).

FGCU is a State University System of Florida member and an EqualOpportunity and Equal Access employer. All qualified applicantswill receive consideration for employment without regard to race,color, religion, sex, age, national origin, disability, orprotected veteran status.