Emergency Dispatch & Communications Operator I

Florida Gulf Coast University; North Lake Village (FL); On-site; USD 41,000 - 43,000; Full time

Job summary

Florida Gulf Coast University (FGCU) is seeking a Police Communications Operator I to operate telephone, radio and dispatch systems, ensuring safety for officers and the university community. You will handle emergencies, found property, parking concerns and other safety-related issues.

Responsibilities include evaluating calls, transmitting information, notifying appropriate parties, monitoring field positions, and maintaining logs and reports in a fast-paced, high-stress environment.

Qualifications

• This position requires a high school diploma and two years of full-time experience directly related to the job functions.
• Relevant full-time experience using computer systems for entering, updating, and retrieving information.
• State NCIC/FCIC certification or ability to obtain within three months of employment.
• Valid Florida 911 Public Safety Telecommunicator certificate or the ability to obtain within six months of employment.
• Valid driver's license.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

• Receives and evaluates calls requesting police assistance of both emergency and non-emergency natures.
• Inputs and transmits call information using the communications and dispatch systems.
• Contacts appropriate parties to notify of complaints and/or actions required.
• Operates two way radio to dispatch calls to public safety units and to receive and communicate information.
• Monitors the field position and activities of department personnel.
• Transmits requests for emergency services and retrieves various data and records.
• Checks driver's license records, vehicle registrations, stolen article files, warrants, criminal histories, and missing person lists.
• Monitors alarm systems and notifies personnel upon activation.
• Prepares various logs, reports and forms.
• Performs other job-related duties as assigned.

Skills

Interpersonal skills

Communication skills

Stress management

Teamwork

Multitasking

Professionalism

Education

High school diploma

2 years related experience

Tools

Microsoft Office

Dispatch systems

Two-way radios

Job description

Florida Gulf Coast University (FGCU) is seeking a Police Communications Operator I to operate telephone, radio and dispatch systems, ensuring safety for officers and the university community. You will handle emergencies, found property, parking concerns and other safety-related issues.

Responsibilities include evaluating calls, transmitting information, notifying appropriate parties, monitoring field positions, and maintaining logs and reports in a fast-paced, high-stress environment.