Police Communications Operator

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Police Communications Operator to join their team. This position offers a unique opportunity to engage in public safety by managing emergency and non-emergency calls. The ideal candidate will thrive in a fast-paced environment, showcasing excellent communication and customer service skills while working rotating shifts. Your role will involve dispatching critical information to law enforcement and maintaining accurate records. If you're passionate about serving the community and ready for a rewarding career, this opportunity is perfect for you!

Qualifications

• 2 years of experience in dispatch or computer systems for information management.
• Must obtain Public Safety Telecommunicator certification within probationary period.

Responsibilities

• Handle emergency and non-emergency calls from the public and 911 operators.
• Dispatch vital information to responding Troopers and maintain records.

Skills

Communication Skills

Customer Service

Multi-line Telephone Operation

Two-way Radio Operation

Computer Aided Dispatch Systems

Education

60 College Credits

Equivalent Experience

Tools

CLEAN

JNET

PFAD

Job description

NOTE: THIS IS A REPOSTING OF N-2025-18264 WHICH WAS PREVIOUSLY OPEN FROM FEBRUARY 12, 2025 TO FEBRUARY 16, 2025. PREVIOUS APPLICANTS DO NOT NEED TO REAPPLY.

The Pennsylvania State Police (PSP) is seeking a skilled, dependable Police Communications Operator who has experience working in a fast-paced environment where priorities must be recognized and adjusted as needed. This position gives you the opportunity to receive, transmit, maintain, and coordinate public safety information in support of PSP law enforcement functions. If you are looking for a challenging, rewarding career and possess excellent communication skills, the Pennsylvania State Police would like to talk to you!

Our ideal candidate must be available and willing to work rotating shifts, including weekends and holidays regardless of weather conditions and may be required to extend their shift due to operational needs.

As a Police Communications Operator (PCO) for the Pennsylvania State Police, your main priority will be handling calls from the general public and county 911 operators regarding emergency and non-emergency police services. You will be gathering information from the caller, determining response requirements, and assigning priorities of incidents. You will have the opportunity to showcase your customer services skillset as you will be the point of contact for visitors when they enter the department. Additional responsibilities include, but may not be limited to:

• Dispatching and relaying vital incident information to responding Troopers
• Contacting municipal police, fire, ambulance, towing, PennDOT, and more, to provide incident details and request assistance and response
• Utilizing CLEAN, JNET and PFAD to access, research, and maintain records
• Establishing and maintaining incident information in electronic record management systems
• Communicating with Troopers and other PCOs regarding active incidents or concerns

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week
• Work schedule includes rotating shifts, including weekends, and holidays.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements:

• This position requires possession of a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• This position requires you to obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• This position requires you to obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirement:

• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [e-mail].

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.