Police Communications Operator

Commonwealth Of Pennsylvania; Greensburg (Westmoreland County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dedicated Police Communications Operator to join their team. In this crucial role, you will manage public safety information and support law enforcement operations. Your responsibilities will include fielding calls, prioritizing incidents, and coordinating with various emergency services. This position offers a unique opportunity to enhance your skills in a dynamic environment while making a meaningful impact on community safety. If you thrive in fast-paced settings and are committed to effective communication, this role is perfect for you.

Qualifications

• Two years experience in two-way radio or computer systems.
• Must obtain Public Safety Telecommunicator certification.
• Must pass background investigation and meet CJIS compliance.

Responsibilities

• Field calls from the public and relay details to responding troopers.
• Coordinate with municipal police and emergency services.
• Access and maintain records in electronic management systems.

Skills

Communication Skills

Multi-line Telephone Operation

Two-way Radio Operation

Computer Aided Dispatch Systems

Information Retrieval

Education

60 College Credits

Equivalent Combination of Experience and Training

Tools

Commonwealth Law Enforcement Assistance Network (CLEAN)

Pennsylvania Justice Network (JNET)

Protection from Abuse Database (PFAD)

Job description

THE POSITION

Are you ready to embark on an exciting career in a fast-paced, ever-evolving environment where effective communication is key and priorities shift as needed? The Pennsylvania State Police (PSP) is seeking a reliable Police Communications Operator to join our dynamic team. In this vital role, you will receive, transmit, manage, and coordinate public safety information to support PSP law enforcement operations. This is a fantastic opportunity to enhance your current skills, develop new expertise, and contribute to upholding the PSP's core values. Apply today and make a meaningful impact!

DESCRIPTION OF WORK

In this position, you will be entrusted with several critical tasks, including fielding calls from the public and county 911 operators regarding both emergency and non-emergency police matters. You will gather essential information, prioritize incidents, and relay details to responding troopers. Additionally, you will coordinate with municipal police, fire departments, ambulance services, towing companies, and PennDOT as needed. Utilizing systems like the Commonwealth Law Enforcement Assistance Network (CLEAN), Pennsylvania Justice Network (JNET), and the Protection from Abuse Database (PFAD), you will access and maintain records and establish incident details in electronic management systems. Finally, you will communicate with troopers and other police communications operators about active incidents or any concerns that arise.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40-hour work week

• Work hours involve rotating shifts, which include weekends and holidays.

• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements:

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirement:

• You must be able to perform essential job functions.

Legal Requirements:

• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at [e-mail].

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.