Police Communications Operator

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 35,000 - 45,000; Full time

Job summary

The Pennsylvania State Police is hiring a Police Communications Operator to coordinate responses to public inquiries and assist in dispatching for law enforcement. This role requires strong communication skills in a fast-paced environment, and includes training for necessary certifications.

Qualifications

• Two years of experience in emergency dispatch or computer systems.
• Ability to communicate effectively under pressure.

Responsibilities

• Coordinate information in support of law enforcement.
• Receive and triage emergency/non-emergency calls.

Skills

Communication

Education

Completion of 60 college credits

Job description

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THE POSITION

Start an exciting and challenging career with the Pennsylvania State Police (PSP) as a Police Communications Operator! We are seeking an individual with strong communication skills to be a part of our long history of serving the citizens of Pennsylvania. Apply today if you are excited to begin a rewarding career in a fast-paced environment and want to help support the PSP!

THE POSITION

Start an exciting and challenging career with the Pennsylvania State Police (PSP) as a Police Communications Operator! We are seeking an individual with strong communication skills to be a part of our long history of serving the citizens of Pennsylvania. Apply today if you are excited to begin a rewarding career in a fast-paced environment and want to help support the PSP!

DESCRIPTION OF WORK

As a Police Communications Operator (PCO), you will help coordinate information in support of PSP law enforcement functions. You will receive calls from the general public and county 911 operators regarding emergency and non-emergency police issues. You can expect to question callers to gather details, determine response requirements, and assign relative priorities of incidents. The information you gather will be dispatched and relayed to responding troopers. You will be responsible for contacting municipal police, fire, ambulance, and other relevant agencies to request assistance and response. In this position, you will utilize various databases to research and maintain records, as well as establish and maintain incident information in electronic record management systems. Additionally, you will communicate with Troopers and other PCOs regarding active incidents or concerns.

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week
• Work schedule includes rotating shifts, including weekends, and holidays.
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
  
  

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.
  
  

Special Requirements:

• All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
  
  

Additional Requirements:

• You must be able to perform essential job functions.
  
  

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
  
  

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
  
  

Veterans:

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
  
  

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).
  
  

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Government Administration

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