Police Communications Officer

ETAMU; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

East Texas A&M University in Dallas seeks a Police Department Communications Officer to monitor radio traffic, dispatch officers, and maintain logs and records. The role includes data entry, handling inquiries, and coordinating with multiple agencies to ensure timely responses.

The position requires a high school diploma or GED, about six months of related experience, strong communication and keyboarding skills, and the ability to multitask and work under stress.

Qualifications

• High school diploma or GED is required.
• Six months experience as a Police Department Communications Officer, law enforcement dispatch, or relevant administrative experience (answering incoming calls, data entry, customer service and information gathering).
• Strong communication and keyboarding skills are essential.
• Ability to multitask and work cooperatively with others; work under stress; understand technical aspects of communications equipment.

Responsibilities

• Monitor radio traffic and dispatch officers to calls; maintain logs of officer activities and enter information into the records system.
• Print paperwork and ensure timely materials for officers; manage archival tasks including scanning reports and records.
• Coordinate services with other agencies for emergencies and share vital information.
• Verify outstanding parking citations and ensure vehicles are compliant; process tickets and payments when needed.
• Gather information for officers' reports and serve as a possible witness in trials.

Skills

Communication skills

Keyboarding skills

Multitasking

Work under stress

Data entry

Education

High school diploma or GED

Job description

During the application process the *\"My Experience*\" page has a section provided \"*Attachments (Resume/CV, References, Cover letter, etc.)*\" to upload required documents.* Monitors radio traffic, answers incoming phone calls (including emergency and non-emergency calls), dispatches officers to calls; maintains a handwritten and computer log of all officer activities; enters information into the computer record-keeping system and prints needed paperwork for officers in a timely manner. Archival duties include periodic scanning of police reports, written dispatch logs, and other records.* Coordinates services with other agencies concerning emergencies and vital information.* Verifies amount owed for outstanding parking citations via computer so officers and security officers know if a vehicle is in compliance with parking regulations, or eligible to be booted. Files all tickets, motorist assist waivers, radio logs, reports, and other paperwork. Provides visitor or temporary parking permits after hours when a cashier is not available. Takes payments for vehicle boot removals after hours when a cashier is not available.* Monitors local weather via TLETS and the National Weather Service for impending inclement weather, and makes appropriate notifications as required by agency policy. Remains prepared to operate tornado siren in order to alert the community in the event tornadoes are seen.* Monitors campus alarm system (including fire, burglar, and other types of alarms). Remains familiar with current practices and makes all necessary notifications in a timely manner. Monitors campus security cameras. Has the ability to check archived footage.* Notifies appropriate personnel as required to advise them of emergency situations on campus. Contacts campus counselors at an officer's request for emergency mental health issues.* Female dispatchers may be asked to pat-search female offenders, when no female officer is available.* Gathers information for officers' reports via TLETS/NLETS and/or from other agencies. May be called as a witness for paperwork in criminal trials.* Contacts other personnel (i.e., maintenance, Safety, hall directors, etc.) after hours of problems requiring immediate attention relating to campus buildings. Generates online work orders for maintenance problems that are not of an emergency nature.* Calls wrecker service to respond to an officer's request, such as for wrecked vehicles, vehicles being impounded, etc. Also will contact a wrecker as a courtesy for persons on campus needing that service. Relays location and other pertinent information about the vehicle to be towed to the wrecker service.* Identifies authorized personnel in academic buildings by monitoring, organizing and updating building authorization letters. Monitors contractual workers on campus after hours such as weekends, nights, and holidays.* Works with customers and complainants in a respectful and professional manner. Works cooperatively with other departments on campus and other outside agencies.* Gives directions to campus-related activities and, on occasion, directions in town.* Inventories items placed in lost and found. Contacts owners of property when that information is available. Maintains dated, detailed, logs of lost and found articles for legal purposes.* Takes reservations for university vehicles. Maintains a fleet calendar, listing all pertinent information. Checks the vehicles in and out, completing the proper documents and checking computer records to verify that the driver has completed the required training. Notifies Maintenance of any reported fleet vehicle problems. Maintains a log of all disabled vehicles on campus.* **Education:** High school diploma or GED.* **Experience / Knowledge / Skills:** Six months experience as a Police Department Communications Officer, law enforcement dispatch, or relevant administrative experience *(answering incoming calls, data entry, customer service and information gathering)*. Communication skills. Keyboarding skills.* **Ability to:** Ability to multitask and work cooperatively with others. Ability to work under stress. Ability to comprehend technical aspects of communications equipment.* **Licensing/Professional Certifications:** Hired personnel shall be required to attend and pass state-mandated certification classes.* **Physical Requirements:** None* **Other Requirements:** First five weeks of employment are on the job training and hours are 8:00 am to 5:00 pm. Due to the position you are applying for requires access to CJI systems, if it is found you have any of the following convictions on your criminal history report your application will be disqualified: Felony ConvictionFelony Deferred AdjudicationClass A Misdemeanor ConvictionClass A Misdemeanor Deferred AdjudicationFamily Violence Conviction- **Distance education** offerings in Corsicana, Dallas, Frisco, McKinney, Mesquite, Bryan, and online.- Enjoy the benefits of working in rapidly growing regions, with abundant career opportunities at **six locations across Dallas and Northeast Texas.**Welcome to East Texas A&M University, where we transform lives! At our university, we are committed to fostering an environment that ensures students are prepared for success in an ever-evolving world. Our faculty and staff work collaboratively to elevate research, drive innovation, and address global challenges, all while creating a welcoming community where academic excellence can thrive. We strive to align initiatives with the university's unique rural-urban identity, embracing both the opportunities of city life and the richness of rural traditions. Additionally, we are dedicated to modernizing university operations and business practices to enhance efficiency, support sustainable growth, and improve the student experience.East Texas A&M University is an Equal Opportunity/Veterans/Disability Employer.**Discover more about our sites:**For additional assistance or questions regarding your job application, please contact [phone] or email [e-mail].