POLICE CALL TAKER - Range 31 / APD

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 42,000 - 54,000; Full time

Job summary

The Anchorage Police Department is seeking a Police Call Taker/Dispatcher to support its Communications Center. You will handle emergency 911 and non-emergency calls, assess priority, and coordinate with responders while following established policies and procedures.

Responsibilities include routing calls, obtaining essential information, and operating the CAD and other telecommunications equipment. A high school diploma and typing proficiency are required, with certifications like APSIN/NCIC

Qualifications

• High School Diploma, GED, or equivalent.
• Typing speed of 35 WPM with certification current within 1 year.

Responsibilities

• Perform radio dispatch, public information and clerical duties in support of the Anchorage Police Department's Communications Center.
• Determine nature of call and route to proper agency, or take appropriate action to complete call for service.
• Operate dispatch systems and related office equipment, entering data and coordinating resource assignments.

Job description

Job Information

Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Police Department Employees Association (APDEA) and is subject to the provisions of the current contract between the Municipality of Anchorage and the APDEA.

DEPARTMENT

Anchorage Police Department

HOURS OF WORK

Varies during training; 3-12s/1-8 schedule, which consists of twelve (12) hour shifts during three (3) consecutive twenty-four (24) hour periods in one week, and twelve (12) hour shifts during three (3) consecutive twenty-four (24) hour periods and one eight (8) hour shift during the other week, for a total of 80 scheduled hours in one pay period, with the schedule starting midway of the 8 hour shift. Must be willing to workdays or nights with various days off, as well as weekends and holidays.

LOCATION

4501 Elmore Road

To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Example of Duties

Under supervision, performs a variety of radio dispatch, public information, and clerical duties in support of the Anchorage Police Department's Communications Center. Works with considerable independence of judgment and action within defined policies and instructions in deciding whether, where, and when emergency personnel should be dispatched. Perform other duties as assigned.

The Police Call Taker is distinguished from the Police Dispatcher in that the Police Call Taker does not act on but rather forwards emergency information to the Police Dispatcher who then makes the decision on emergency personnel responses.

Additional Information

Performs a variety of telephone, dispatch, public information and clerical duties in support of the Anchorage Police Department's Communications Center. Answers emergency 911 and non-emergency calls, determines nature of call and routes it to the proper agency, or takes appropriate action to complete call for service. Obtains all pertinent information necessary for assignment of required resources. Establishes priority of complaints and determines level of response necessary. Enters appropriate data on dispatch cards, computer and report forms, as required. Retrieves information from law enforcement information systems, local, state and national. Operates Computer Aided Dispatch System, telecommunications equipment as well as standard office equipment processing and telecommunications equipment as well as standard office equipment.

Minimum Qualifications / Substitutions / Preferences

High School Diploma, GED, or equivalent, and two (2) years of experience which involved a substantial amount of public contact and office clerical duties.

Must possess and/or obtain

• Satisfactory national criminal background investigation (13 AAC 85.010, and 13 AAC 85.210) and financial review at time of hire.
• Alaska Public Safety Information Network (APSIN) / National Crime Information Center (NCIC) certification within thirty (30) days of hire.
• Satisfactory Criminal Justice Information System (CJIS) background check at time of hire.
• Satisfactory psychological assessment (determines job suitability) at time of hire.
• Satisfactory audiological exam at time of hire.
• Must possess the ability to type at a net speed of 35 WPM. The typing certification or documentation must contain the applicant's name, be current within the past one (1) year, and attached to application.
• Valid State of Alaska Driver's License with satisfactory driving record at time of hire.

Preferences

Experience in dispatching and/or receiving a high volume of calls for service. Some examples are:

• Emergency or public safety calls
• Transportation
• Private Security
• Utility Company
• Travel Industry
• Call Center
• Switchboard
• Intake Receptionist
• Customer Service Agent

Preference for applicants with the ability to type at a net speed of 70+ WPM. [ ** NOTE: The typing certification or documentation must contain the applicant's name, be current within the past one (1) year, and attached to application to be considered for preference. ]

Additional Important Information

Preference will be given to Anchorage Police Department (APD) employees. APD employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-APD applicants.

Testing Information

Successful applicants will be invited to test. Testing will include satisfactory passing of: Nelson-Denny Reading and Comprehension Exam, a Dispatch/Call Taker Video, and an Interview.

Passing results of the Nelson-Denny Reading Comprehension exam are valid for one year from the date of the tests. The test scores/results may be used when applying for other positions within APD. Current APD employees who previously passed are exempt from the Nelson-Denny Reading Comprehension exam.

All internal applicants who have failed to complete the probationary period in Dispatch in the previous two years are ineligible.

All information from pre-employment examinations are the property of the Municipality of Anchorage (MOA) and are confidential. Copies of any pre-employment examinations will not be provided to the applicant by the MOA or the medical examiner.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

If selected for hire, the appointment in this position requires Alaska Public Safety Information Network (APSIN) and FBI National Crime Information Center (NCIC) certification within 30 days of hire, and Criminal Justice Information System (CJIS) security clearance at time of hire. If the individual selected for this position fails to obtain these clearances and access within the specified timeline, they individual will be terminated.

If selected for hire, appointment in this position will be conditional based upon the submission of a current copy of the applicant's Alaska Driver's License, and a current (dated within 30 days from date requested) copy of his/her Department of Motor Vehicle driving record, including a driving record from previous states, if the Alaska Driver's License was first issued within one year prior to application, documenting an acceptable driving history. The processing fee(s) are the responsibility of the selected applicant. For information on acceptable driving history, please refer to the MOA Driving Conviction Guidelines.

If selected for hire, appointment in this position will be conditional based upon the submission of a current documentation/certification of the typing speed ability. The documentation/certification must contain the applicant's name and be current within the past one (1) year.

All required certifications and/or licenses must remain current for the duration of employment.

Military Service Interview Preference

Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview pr