Police Administration - Dispatcher/Communications Officer

Cuyahoga Metropolitan Housing Authority; Cleveland (OH); Hybride; USD 25 000 - 29 000; Plein temps

Résumé du poste

Cuyahoga Metropolitan Housing Authority seeks a Dispatcher/Communications Officer to handle inquiries, log complaints, and dispatch responses. You will operate communications equipment and monitor alarms under supervision of the Chief of Police and Security.

Qualifications include a high school diploma, clear communication, and ability to obtain CRIS/LEADS certification. Wages start at $19.25/hour with potential for shifts and emergency call-ins.

Qualifications

• High School Diploma or equivalent required.
• Must communicate clearly and interact well with the public and staff.
• Proficiency with computers and typing speed 35 wpm.
• Ability to obtain CRIS/LEADS certification.

Responsabilités

• Answer calls and log complaints and warrant checks.
• Dispatch officers and coordinate responses.
• Operate communications equipment and monitor alarms.
• Maintain complaint control cards and file reports.
• Record radio and telephone messages accurately.
• Perform other related duties as assigned.

Connaissances

Clear communication

Typing 35 wpm

Computer literacy

CRIS & LEADS familiarity

Formation

High School Diploma or equivalent

Ability to obtain Ohio certification

Outils

CRIS

LEADS

Description du poste

General Summary
Under the general supervision of the Chief of Police and Security and the technical supervision of the Radio Communication Center Supervisor, the Dispatcher/Communications Officer receives complaints and messages and dispatches responses as necessary. No supervisory responsibilities. The Dispatcher/Communications Officer must be dedicated to the Authority’s mission and vision and will uphold the shared values of commitment, respect, accountability, excellence and safety to internal and external stakeholders.

Dispatcher/Communications Officer

Salary: $ 19.25/Hour

Essential Duties and Responsibilities

• Answers all telephone calls, including but not limited to, complaints and warrant checks; logs each according to established procedures.
• Generates and maintains a complaint control card for each complaint received. Files reports and cards as required. Makes warrant checks and obtains information from the Bureau of Motor Vehicles (BMV).
• Dispatches calls to police officers in the field for appropriate responses. Serves as dispatcher (non-certified) and Communications Officer (certified).
• Operates computer and other communications-related equipment.
• Monitors R.C.C. Alarm printer. Activates EMACS for emergency maintenance calls.
• Performs other related duties as assigned.
• The above are intended to describe the general nature and level of work performed by employees in this position. This is not an exclusive list of all duties performed by personnel so classified.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High School Diploma or equivalent required.
• Ability to speak in a clear, concise manner, communicates effectively, and interact well with the public and staff.
• Ability to work any shift, and when called in for emergencies.
• Knowledge of and ability to operate computers.
• Ability to type at least 35 wpm.
• Ability to record radio and telephone messages accurately.
• Ability to learn and obtain certification from Cuyahoga Regional Information System, (CRIS) and Law Enforcement Automated Data Systems (LEADS).
• Passage of a drug-screening test.
• Passage of physical and psychological examinations.
• Possession of a personal home telephone.
• Ability to obtain certification by the State of Ohio.
• The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job will be considered.

OTHER:Possession of a valid Ohio vehicle operator's license and insurability under agency policies.
The qualifications listed above are guidelines. Other combinations of education and experience that could provide the job skill and abilities will be considered.

An Equal Employment Opportunity Employer