Poker Shift Manager - Aria

MGM Resorts; United States; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Volunteer opportunities in the社区

Job summary

MGM Resorts International in Las Vegas, NV seeks a Poker Shift Manager to lead daily poker room operations, support the team, and ensure exceptional guest service while upholding compliance. Proficiency in Bravo Poker software is essential to coordinate tournaments.

The ideal candidate is at least 21, has a bachelor's degree or equivalent, 2+ years in a related role, and demonstrates strong leadership, training, and a commitment to diversity and safety.

Qualifications

• Must be at least 21 years old.
• Bachelor's degree or equivalent experience.
• 2+ years of relevant experience.

Responsibilities

• Operate Bravo Poker Software and manage day-to-day Poker Room operations.
• Maintain a professional, friendly atmosphere and ensure guest satisfaction.
• Recruit, train, and develop staff; ensure policy compliance and safety.
• Oversee shifts to comply with Gaming Control Board regulations and Title 31.
• Monitor table activity, resolve disputes, and escalate unusual events as needed.
• Facilitate Poker Cage transactions and review Poker Room ads for accuracy.
• Input player information into Patron Management software and issue comps.

Skills

Leadership

Guest service

Operations management

Education

Bachelor's degree or equivalent experience

Tools

Bravo Poker

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Poker Shift Manager, you play a key role in fostering a smooth, professional, and welcoming environment for both guests and team members. You'll lead daily Poker Room operations, support your team, resolve guest concerns, and ensure exceptional service while upholding compliance standards and overseeing tournament activities. Proficiency in Bravo Poker software is essential, including the ability to utilize Bravo to coordinate and manage poker tournaments.

THE DAY-TO-DAY:

• Operate all aspects of Bravo Poker Software and assist in managing the day-to-day operations of the Poker Room by ensuring efficiency through consistent enforcement of company policies, adherence to standard operating procedures, and application of sound management practices.
• Ensure efficient operations that maintain a professional, friendly, and courteous atmosphere that provide guests with exceptional gaming experiences, and foster a work environment that encourages teamwork, recognition, performance feedback, and employee satisfaction
• Ensure quality hiring, training, and succession planning aligned with the company's diversity commitment, maintain compliance with policies and legal requirements, and uphold the company's status quo third party representation philosophy
• Oversee assigned shifts to ensure operational compliance with Gaming Control Board regulations and Title 31 requirements, while maintaining the confidentiality of all company documents and records within your area of responsibility
• Ensure the execution of games are within compliance of state and property regulations and policies and Inform Surveillance and Gaming Control Agency agents if tampering or cheating is suspected
• Monitor activity at Poker tables to include seating issues, game decisions, guest disputes, and suspicious activity and escalation to Poker Manager if necessary, notifying a supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
• Facilitate Poker Cage transactions
• Review all Poker Room advertisements for accuracy, and assure they are prepared in a timely fashion.
• Input player information into Patron Management software, verify guest play time and issue comps

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years of age
• Has a bachelor's degree or equivalent experience
• 2+ years of prior relevant experience required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10223