Poker Floor Lead

Cherokee Nation Businesses; Siloam Springs (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Cherokee Casino West Siloam Springs is seeking a Poker Floor Lead to join our table games department. You will guide and support poker dealers while managing the operational flow of the poker room, opening and closing procedures, and resolving disputes.

This role requires strong poker operations knowledge, attention to detail, and the ability to lead with professionalism and fairness in a high-energy gaming environment.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of experience dealing cards in a casino poker environment, or equivalent education/experience.
• Must complete training at CNE Gaming Academy.
• Valid driver’s license required.
• Ability to obtain and maintain licensing from the applicable gaming authority.
• Capable of lifting up to 10 lbs and working in smoky, loud environments.

Responsibilities

• Supervise and direct the work of poker dealers.
• Provide input on staffing, evaluations, corrective actions, and terminations.
• Lead opening and closing procedures of the poker room.
• Ensure accurate inventory of poker chips and cards.
• Inspect decks and monitor game security.
• Enforce safety policies and report hazards to management.
• Ensure dealer procedures are followed consistently.
• Report irregularities to the Poker Shift Manager.
• Resolve player disputes professionally and efficiently.

Skills

Leadership

Guest service

Communication

Education

High School Diploma or GED

Job description

Cherokee Casino West Siloam Springs is seeking a Poker Floor Lead to join our table games department! As a Poker Floor Lead, you will guide and support poker dealers while managing the operational flow of the poker room. You’ll be responsible for opening and closing procedures, monitoring game security, and resolving disputes. This role requires a strong understanding of poker operations, attention to detail, and the ability to lead with professionalism and fairness in a high-energy gaming environment.

• Supervise and direct the work of poker dealers
• Provide input on staffing, evaluations, corrective actions, and terminations
• Lead opening and closing procedures of the poker room
• Ensure accurate inventory of poker chips and cards
• Inspect decks and monitor game security
• Enforce safety policies and report hazards to management
• Ensure dealer procedures are followed consistently
• Report irregularities or concerns to the Poker Shift Manager
• Resolve player disputes professionally and efficiently

• High School Diploma or GED required
• Minimum 2 years of experience dealing cards in a casino poker environment, or equivalent combination of education and experience
• Strong leadership and team guidance skills
• Excellent guest service and communication abilities
• Must complete training at CNE Gaming Academy
• Valid driver’s license required
• Ability to obtain and maintain licensing from the appropriate gaming authority
• Capable of lifting up to 10 lbs and working in environments with smoke and loud noise

For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.

Here’s what awaits you:

• Health & Wellness:Choose from top-notch health plans,24/7 Telemedicine access, andon-site health clinics(at select locations).

• Financial Security:Grow your future with a generous401(k) matchandpaid vacation, sick time, bereavement, and holidays.

• Work-Life Balance:Enjoyflexible spending accounts,maternity/paternity leave, andvoluntary benefitsfor added peace of mind.

• And More:Earnincentivesbased on performance,refer friendsand get rewarded, and enjoydiscountsandholiday appreciation gifts.