Poker Dealer - PT

Hollywood Casino Toledo; Toledo (OH); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment seeks a Poker Dealer for Hollywood Casino Toledo to deliver an entertaining and professional experience on the casino floor. You will deal poker, follow operations directions, and engage guests with clear game instructions while maintaining integrity and focus throughout a fast-paced shift.

The role requires strong English communication, basic math skills, and reliable teamwork in a customer-service environment. Employment is on-site with casino-wide responsibilities.

Qualifications

• Six months of customer service experience preferred.
• Excellent oral and written communication in English.
• Must be able to perform basic arithmetic calculations.
• Able to sit, stand, and move around the casino floor as required.

Responsibilities

• Deal poker to provide a courteous and entertaining experience.
• Accept direction to meet department standards and operational guidelines in the Poker area.
• Initiate courteous conversations with guests and provide game instructions when requested.
• Protect the integrity of the game through vigilant observation of players and layout.
• Present yourself as a credit to the Company and encourage others to do the same.
• Perform other related and compatible duties as assigned.

Skills

Customer service

Interpersonal skills

English fluency

Math ability

Teamwork

Education

High school diploma or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Ability to deal poker in order to provide a courteous and entertaining experience
• Accepting direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met
• Initiating courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity
• Protecting the integrity of the game through visual observation of all guests and game layout
• Presenting oneself as a credit to the Company and encourages others to do the same
• Performing all other related and compatible duties as assigned

Requirements

• High school diploma or equivalent
• Six months experience in customer service field preferred
• Must be able to successfully complete a basic math test, and pass an audition displaying adequate Poker skills
• Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets
• Must possess good manual dexterity for quick and accurate handling of chips, cards and money
• Must possess excellent interpersonal skills
• Ability to respond calmly and make rational decisions in stressful situations with co-workers and guests in fast-paced environment
• Good oral and written communication skills, must be fluent and literate in English
• Ability to sit, stand, walk, and mobility to move easily around pit area as well as entire property for entire shift
• Must be able to listen and respond to visual and aural cues with excellent peripheral vision
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, and crowds
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces