POINT OF SVC SCHEDULER

UT Southwestern; Dallas (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

UT Southwestern Medical Center is seeking a Point of Service Scheduler to manage outpatient scheduling for labs, imaging, interventional, and electrophysiology procedures. The role includes intricate protocols, pre-registration, and communicating instructions to patients.

Under minimal supervision, you will work closely with management and care teams to optimize calendar accuracy, communicate conflicts, and ensure timely patient access while supporting department resources and policy adherence.

Qualifications

• 2 years experience in medical office environment
• Exposure and working knowledge of physician billing, medical collections, coding, surgery scheduling and/or patient access.
• 2 years of college education preferred

Responsibilities

• Schedules all patients in accordance with established protocols, collects required patient information, and communicates patient instructions.
• May complete patient pre-registration, insurance verification and patient out of pocket estimate.
• Works with physicians, radiologists, techs and nurses to ensure efficient scheduling of resources.
• Communicates scheduling conflicts and rescheduled appointments to the Ordering Physician's Office.
• Identifies discrepancies in orders and notifies nurse/physician for remediation.
• Manages Schedule Order workqueues and maintains service standards for contacting patients.
• Answers incoming calls professionally and manages high call volumes.
• Acts as liaison with other schedulers for coordination of multiple appointments.
• Maintains quality, productivity and attendance standards.
• Participates in scheduling system upgrades and transitions.
• Researches claims on payment denials for pre-certified procedures.
• Performs other duties as assigned.

Skills

Basic PC skills

Radiology Information System

Scheduling software

Customer service

Effective communication

Medical terminology

Education

High School Diploma GED equivalent

2 years of college

Tools

Radiology Information System

Scheduling applications

Job description

Job Description - POINT OF SVC SCHEDULER (978880)

Job Description

POINT OF SVC SCHEDULER - ( 978880 )

Description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

Works under minimal supervision to complete daily functions of the diagnostic and/or point of service schedulers which includes but not limited to outpatient laboratory, imaging, interventional and/or electrophysiology procedures. Provides scheduling of patients to include intricate scheduling protocols for department or clinic. The Scheduler should aim to be part of an elite team that supports UT Southwestern operations and initiatives.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma GED equivalent

• Experience
  2 years experience in medical office environment
  Exposure and working knowledge of physician billing, medical collections, coding, surgery scheduling and/or patient access.

Preferred

• Education
  2 years of college

• Experience
  1 year healthcare scheduling and/or surgery scheduling to include oncology or chemotherapy treatment depending on point of service

JOB DUTIES

• Schedules all patients in accordance with established protocols, collects required patient information, and accurately communicates patient preparation instructions. Communicates directly with patients regarding appointment times.
• May complete patient pre-registration, insurance verification and patient out of pocket estimate, explaining patient out of pocket costs and UTSW pre-payment policy to patients at the time of scheduling.
• Works closely with Management, Radiologists, Techs and Nurses to ensure efficient and accurate scheduling of all department resources.
• Communicates timely information to the Ordering Physician's Office pertaining to outpatient scheduling conflicts, rescheduled appointments, and no shows.
• Identifies and reconciles patient appointments with orders to ensure all patients are scheduled appropriately and timely. Notifies nurse/physician of any discrepancy in patient care so that remedy can be implemented.
• Manages Schedule Order workqueues according to daily assignment, maintaining service standards for contacting patients to schedule appointments.
• Answers all incoming phone calls in a professional manner while responding to high call volume in a timely manner, paying attention to inbound call dashboard, patient hold times and agents available.
• Acts as a liaison with other departmental schedulers when needed for the coordination of multiple appointments and/or procedures to ensure patients are efficiently scheduled.
• Maintains quality, productivity and time and attendance standards as defined by manager
• Participates as needed with any scheduling application upgrades and/or transitions.
• May research claims on payment denials from third-party carriers for pre-certified procedures.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Work requires basic PC/software application skills; may require Radiology Information System/Scheduling applications skills
• Work requires ability to provide excellent customer service.
• Work requires effective communication skills.
• Work requires understanding of medical terminology.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Physical Requirements

• Bending/Leaning Over
• Standing
• Stooping
• Talking
• Walking

Working Conditions

• Clinical Setting
• Hospital Setting
• Office Setting

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.