Point OF Sale Lead

Giant Eagle, Inc.; Garfield Heights (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Giant Eagle, Inc. is seeking a POS Lead in Garfield Heights, Ohio, to drive guest service excellence. In this role, you will lead your team to ensure rapid service and proper functioning of registers, while inspiring and coaching team members to achieve their best performance.

The ideal candidate will have a high school diploma and 6 months to 1 year of experience. A flexible schedule, including nights and weekends, is required. Join us in delivering exceptional guest experiences!

Qualifications

• 6 months to 1 year of experience; desire to become a Non-union Team Leader.
• Ability to lift up to 50 pounds.
• At least 18 years of age.

Responsibilities

• Enable unparalleled guest service by leading the team.
• Understand guest service initiatives and measurement tools.
• Respond to guest calls regarding product inquiries.
• Provide coaching and feedback to Team Members.
• Attend and conduct daily team huddles.
• Supervise stocking and receiving.
• Compliance with safety guidelines.

Skills

Customer Service Experience

Leadership Skills

Education

High school diploma or equivalent

Job description

Job Summary

Our POS Leads are key players in our stores’ success. They make sure our registers are in the best shape to serve our guests quickly. They also guide the team with technical support and troubleshooting. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Job Description

• Experience Required: 6 months to 1 year; Desire to become a Non-union Team Leader.
• Experience Desired: Customer Service Experience
• Education Desired: High school diploma or equivalent
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Enable unparalleled guest service by leading the team by example, constantly striving to delight and surprise our guests, vendors, and stakeholders.
• Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery shoppers).
• Respond to guest calls regarding product inquiries, special orders and product requests.
• Provide coaching and feedback to Team Members.
• Oversee and evaluate training provided to Team Members.
• Attend and conduct daily team huddles.
• Write department orders, monitor ordering and supervise stocking and receiving.
• Take an active role in building the store's product assortment.
• Execute all sign package responsibilities and daily/weekly price changes.
• Comply and perform self-assessments.
• Pass all internal and external audits.
• Utilize all available tools to help reduce and eliminate shrink.
• Be able to work a flexible schedule, which could include nights, weekends and holidays.
• Maintain safety as the top priority for our Team Members, guests and products.
• Properly handle products and equipment in accordance with food safety and safety guidelines.
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.