Point of Care Coordinator / Phlebotomy

Universal Health Services; Amarillo (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Retention Bonus

Loan Forgiveness

Competitive pay

Paid Time Off

Medical, Dental, Vision

401(k) with company match

SoFi Student Loan Refinancing

Career development

Benefits Website

Job summary

Northwest Texas Healthcare System in Amarillo, part of Universal Health Services, seeks a Phlebotomy/Point of Care Coordinator who will oversee phlebotomy and POCT operations, ensuring accuracy, regulatory compliance, and high-quality patient care.

You will lead training, monitor quality, collaborate with nursing and medical staff, and drive process improvements while supporting system-wide standardization and rollout of new testing platforms.

Qualifications

• Associate’s degree in medical laboratory technology; bachelor’s preferred.
• Minimum five years of clinical laboratory experience, preferably in phlebotomy services.
• Certification: ASCP, National Phlebotomy Association, or other recognized certification.
• Must meet CLIA ’88 personnel requirements.
• Math, computer, reasoning, and language skills at undergraduate/graduate level.

Responsibilities

• Oversight of daily operations of phlebotomy services, outpatient and off-site phlebotomy locations, and POCT programs.
• Ensures compliance with CAP, CLIA’88, Joint Commission, and other regulatory standards.
• Develops, maintains, and updates policies, procedures, and competency assessments for phlebotomy and POCT.
• Coordinates training, competency, and ongoing education for POCT operators and phlebotomy staff.
• Monitors quality indicators, investigates variances, and implements corrective actions to improve safety and performance.
• Leads or participates in departmental and hospital-wide quality, safety, and performance improvement projects.
• Supports pre-analytical quality processes, including specimen integrity, labeling accuracy, and workflow optimization.
• Collaborate with the Medical Director and Technical Coordinators regarding analytical issues, troubleshooting, and clinical concerns

Skills

Phlebotomy

POCT

Regulatory compliance

Education

Associate’s degree in medical laboratory technology

Bachelor’s degree preferred

Job description

Responsibilities

Northwest Texas Healthcare System is a 495 bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities, to our quality educational system, Amarillo is a great place to live and work.

A hospital is only as good as its employees. That's why we're looking for professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values.

Visit us online at: https://www.nwths.com/careers

Position: Phlebotomy / Point of Care Coordinator

POSITION SUMMARY: The Phlebotomy/Point of Care Coordinator is responsible for the coordination, oversight, and continuous improvement of phlebotomy services and point of care testing (POCT) throughout Northwest Texas Healthcare System. This role ensures the accuracy, reliability, and regulatory compliance of both pre analytical and analytical processes while also leading departmental initiatives that enhance patient safety, clinical quality, workflow efficiency, and overall patient and clinician experience.

In addition to daily operational responsibilities, the Coordinator plays a key role in identifying improvement opportunities, analyzing performance data, and implementing corrective actions or process enhancements. The position partners closely with nursing units, medical staff, phlebotomy leadership, and Technical Coordinators to support system‑wide standardization, regulatory readiness, and the successful rollout of new technologies, equipment, or testing platforms. The Coordinator also leads or participates in projects focused on improving specimen quality, reducing errors, strengthening documentation, and elevating service delivery.

This position requires strong communication skills, a proactive approach to problem‑solving, and the ability to guide staff through training, competency, and change initiatives. By combining operational expertise with a commitment to quality and safety, the Coordinator supports the department’s mission to deliver reliable, patient‑centered diagnostic services aligned with organizational goals.

Job Duties/Responsibilities:

• Oversight of daily operations of phlebotomy services, outpatient and off‑site phlebotomy locations, and POCT programs.
• Ensures compliance with CAP, CLIA’88, Joint Commission, and other regulatory standards.
• Develops, maintains, and updates policies, procedures, and competency assessments for phlebotomy and POCT.
• Coordinates training, competency, and ongoing education for POCT operators and phlebotomy staff.
• Monitors quality indicators, investigates variances, and implements corrective actions to improve safety and performance.
• Leads or participates in departmental and hospital‑wide quality, safety, and performance improvement projects.
• Supports pre‑analytical quality processes, including specimen integrity, labeling accuracy, and workflow optimization.
• Collaborate with the Medical Director and Technical Coordinators regarding analytical issues, troubleshooting, and clinical concerns

Benefit Highlights:

• Retention Bonus Program if offered.
• Loan Forgiveness Program if offered.
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com

Qualifications

Education, Training, Experience and Licenses/Registrations Required:

• Minimum Education: Associate’s degree with a major in medical laboratory technology, microbiology, biology, chemistry, or related science. Bachelor’s degree preferred.
• Minimum Work Experience: At least five (5) years of clinical laboratory experience, preferably in phlebotomy services
• Certification: Certified or certification eligible with American Society of Clinical Pathologists (ASCP), National Phlebotomy Association, or other recognized certification agency
• Must meet the personnel requirements as outlined by CLIA ’88
• Mathematical, computer, reasoning, and language skills at the undergraduate or graduate level

PHYSICAL AND SENSORY REQUIREMENTS:

Ability to read, write, and converse in English

Ability to speak and hear, and effectively communicate to allow discussions with employees, physician, peers, and others

Ability to follow instructions, reason, and make appropriate judgments

Ability to perform computer functions accurately and quickly

Ability to perceive pertinent details and objects in pictorial or graphic form

Ability to perceive pertinent details from verbal and tabular material

Ability to understand the overall technology, theory, and operation of waived and non-waived instrumentation and analytical reagent systems

Ability to perceive similarities and differences in color

Ability to understand, formulate, and interpret financial data

Ability to understand, perform, and interpret mathematical and statistical operations

Ability to formulate, understand, and explain the theories of standards of laboratory practice

General Activity: Standing/Walking/Sitting/Driving

Motion: Bending/Reaching/Lifting/Carrying/Pushing/Pulling

Weight Lifted/Force Exerted: Up to 15 pounds

Body Fluid Exposure: Yes

Use of Hands/Feet: Gross Motor Function: Right Foot; Left Foot

Precise Motor Function: Right Hand; Left Hand

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.