Point of Care Assistant | Full-Time | Days

UF Health Shands Homecare; Gainesville (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

UF Health Shands Hospital in Gainesville seeks a detail-oriented POC QA Support Technician to perform basic quality control for waived testing and to help resolve result issues in RALS and PWeb.

You will contribute to training module development in Healthstream CHRIS, maintain competency databases, manage reagent stock, run monthly QA reports, and support clerical tasks across the POC department in a busy clinical setting.

Qualifications

• High School diploma required.
• Previous clinical laboratory experience required.
• Experience with database programs desirable.
• Training experience desirable.
• Knowledge of Microsoft Office programs highly recommended.
• Demonstrated ability to work independently and resolve problems.

Responsibilities

• Supports quality management of the POC program by performing basic quality control for waived testing, compiling and analyzing quality assurance data and preparing reports.
• Assists in conducting periodic audits of POC testing at various clinical locations and in the resolution of Patient Safety Reports.

Skills

Quality control

Data entry

Customer service

Communication

Independent work

Attention to detail

Education

High School diploma

Tools

RALS

PWeb

Sunquest

Microsoft Office

Job description

Overview

Job Description

Location: UF Health Shands Hospital

1600 SW Archer Road, Gainesville, FL 32608

Schedule: Varies | Monday - Friday

Employment Type: Full-Time

Join UF Health and be part of a team committed to exceptional patient care, innovation, and community impact. We are currently seeking a passionate individual who is eager to make a difference in a dynamic healthcare environment.

Supports the Point of Care program by: performing basic Quality Control for waived testing; resolving patient result errors in RALS and PWeb middleware within guidelines; generating reports in Sunquest; contributing significantly in the development of training modules in Healthstream CHRIS or other program; maintaining training and competency databases and generating reports; notifying departments of staff due for recertification and tracking responses; maintaining equipment databases and assisting in the efficient resolution of instrument issues; maintaining par levels of reagents and supplies in the patient care areas and POC department and generating usage reports and purchase orders; assisting in monthly audits of the POC program; training users of waived testing and conducting recertifications; and assisting in compiling and reporting of department Quality Assurance reports. Performs basic clerical functions such as filing, scanning and general office duties.

Responsibilities

• Supports quality management of the POC program by performing basic quality control for waived testing, compiling and analyzing quality assurance data and preparing reports. Assists in conducting periodic audits of POC testing at various clinical locations. Assists in the resolution of Patient Safety Reports.
• Provides significant support of competency compliance by maintaining the electronic database or paper file system on each POC user to include initial training, recertification, and education. Determines users who are due for certification and notifies users and department managers. Prepares reports for administrative use. Trains new users in waived testing.
• Provides day to day support of POC operations by rounding on all departments at least weekly to maintain par levels and rotate stock to prevent outdates. Checks for equipment issues (cleanliness, connectivity (plugs), loose parts) and takes proactive action. Meets with department leaders and users to resolve equipment issues and obtain replacements as needed.
• Provides significant support of the development of education and training modules in HealthStream, CHRIS, or other program. Works with HRD and Lab LIS team to upload modules to respective programs. Generates reports from systems and notifies POC users and department managers of the level of compliance with training requirements.
• Resolves patient result issues (within guidelines) by working error reports in RALS and PWeb. Generates reports out of Sunquest. Sets up new instruments in RALS and PWeb.
• Performs miscellaneous clerical and office functions involving the use of Microsoft Office, including document revisions, basic financial reporting (budget variances in Excel, etc.), creating training presentations (PowerPoint), etc. Assists in the scheduling of meetings, taking messages, etc.

Qualifications

Minimum Education and Experience Requirements

• High School graduate.
• Previous clinical laboratory experience required.
• Previous experience with database programs is desirable.
• Previously training experience desirable.
• Knowledge of Microsoft Office programs is highly recommended.
• Demonstrated ability to work independently and resolve problems is strongly desired.
• Must have strong customer service and communication skills and be able to work effectively with many levels of health care worker and administration, including nurses and physicians in groups and one to one.

Licensure/Certification/Registration:

None

Motor Vehicle Operator Designation:

Employees in this position: Will operate vehicles for an assigned business purpose as a 'non-frequent driver'

NOTE: A frequent driver is defined as one who uses his/her personal or Shands automobile

• at least once daily,
• at least five individual trips per week or
• drives, on average, over 150 miles per week in the performance of his/her job. Please indicate the appropriate operator designation on the Request for Personnel (RFP) form at the time a RFP is submitted to post the position.