POEM PROGRAM COORDINATOR-COLUMBUS

HUMAN SERVICE CHAMBER OF FRANKLIN COUNTY; Columbus (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

HUMAN SERVICE CHAMBER OF FRANKLIN COUNTY seeks a Program Coordinator to support Peer CareConnect services and program operations. This remote role focuses on direct peer support for perinatal individuals, coordinating activities, and ensuring objectives are met efficiently.

Responsibilities include outreach, maintaining accurate documentation, coordinating referral pathways, and collaborating with volunteers and stakeholders to expand POEM's reach across Central Ohio while upholding ethical

Qualifications

• Must meet eligibility as a peer supporter based on lived perinatal behavioral health experience.
• Bachelor’s degree in social work, public health, or related field preferred.
• Strong communication and organizational skills; ability to work remotely and independently.

Responsibilities

• Provide direct Peer CareConnect services to program participants and support groups (bi-weekly).
• Coordinate referral pathways and maintain provider directories for Central Ohio.
• Maintain thorough program documentation and quarterly database audits.
• Engage in outreach and community engagement to raise visibility of POEM’s services.

Skills

Mental health

Communication

Organization

Independent

Microsoft Office

Database management

MacOS

Driver's license

Education

High School Diploma or GED

Bachelor’s degree in social work or public health

Tools

Microsoft Office

MacOS

Job description

POSITION SUMMARY

The Program Coordinator plays a key role in providing Peer CareConnect services and supporting program operations, primarily through remote work. This position is responsible for providing direct peer support to perinatal (pregnant and postpartum) individuals, coordinating program activities, and ensuring that program objectives are met efficiently. The coordinator will also contribute to program maintenance, evaluation, administrative tasks, and outreach efforts, while maintaining a flexible and collaborative approach to support the organization’s mission and goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Provide Peer CareConnect services directly to program participants
  • Utilize skills and personal life experiences to aid in the growth and recovery of participants.
  • Model values and practices with clients that POEM and POEM Rise have identified as supportive to the healing and recovery process
  • Maintain ethical practices of peer support as outlined by the Ohio Department of Behavioral Health’s Peer Recovery Supporter Code of Ethics
  • Facilitate at least one bi-weekly support group meeting and serve as a backup facilitator for at least one group as needed
  • Maintain thorough and accurate daily documentation within the program database and complete quarterly database audits
  • Maintain established referral, follow-up, and outcomes tracking processes
  • Responsively handle incoming calls on the peer support line as assigned, approximately up to four times weekly.
• Coordinate the ongoing development and maintenance of provider referral pathways (incoming and outgoing) for the Central Ohio region, as well as the Ohio Behavioral Health Provider and Resource Directories.
• Conduct outreach and community engagement efforts to increase visibility, foster trust, and maintain POEM’s presence in this service area
• Assist in coordinating local volunteer recruitment, communications, recognition, and appreciation efforts as needed in collaboration with program management
• Coordinate community stakeholder communications in collaboration with program management
• Coordinate program educational activities, including tabling/presentations
• Participate in program events and activities

Other Responsibilities

• Participate in agency events and activities, and work collaboratively with agency staff
• Other duties, within reason and scope of the position’s primary duties, may be assigned after consultation with the employee and supervisor.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Passion for mental health, comfortable discussing personal recovery
• Experience working effectively with individuals from diverse backgrounds
• Strong communication skills, both verbal and written
• Solid organizational abilities with attention to detail and accuracy in administrative tasks
• Ability to work independently while contributing to a collaborative team environment
• Proficient with Microsoft Office Suite
• Experience with database management; Experience with macOS
• Valid driver’s license or reliable means of transportation and state ID

EDUCATION AND EXPERIENCE:

• Must meet eligibility as a peer supporter based on lived perinatal behavioral health experience in the past and demonstrated recovery
• High School Diploma or GED required, bachelor’s degree in social work, public health, or related field preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Ability to remain in a stationary position for extended periods while working at a computer in a remote office environment
• Frequent use of hands and fingers for typing, writing, and operating standard office equipment
• Occasional lifting or moving of items up to 20 pounds, such as files, training, or tabling materials
• Ability to communicate clearly and effectively through virtual platforms, phone, and email
• Periodic travel to other locations, which may require driving or using public transportation, and the ability to navigate various work settings
• Flexibility to adapt to different physical environments during support group meetings, including walking, standing, or sitting for varying lengths of time