PMO Quality Project Manager

NTT DATA Services; Springfield (IL); On-site; USD 91,000 - 169,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

NTT DATA, Inc. is seeking an experienced Enterprise PMO Quality Manager to lead quality assurance across the IL MES PASS program. You will establish enterprise QA standards, govern DED compliance, and drive continuous improvement in a large-scale healthcare transformation.

You will collaborate with vendors, project managers, and stakeholders to ensure consistency, transparency, and timely escalation. Strong PMO and healthcare program experience are essential.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 7+ years in project/program management, PMO governance, or quality management.
• PMP or equivalent certification.
• Experience establishing/supporting an Enterprise PMO for large-scale tech transformation.
• Healthcare/public-sector/MMIS/MES experience preferred.

Responsibilities

• Establish and maintain enterprise quality assurance and PMO QA processes.
• Conduct deliverable reviews and DED compliance checks.
• Develop QA standards, criteria, checklists, gates, metrics, and corrective actions.
• Maintain RAID management processes and repositories.
• Monitor risks, issues, dependencies, action-item aging, and escalations.
• Facilitate root-cause analysis and preventive actions for quality issues.
• Support governance meetings and executive reporting.

Skills

PMO governance

Quality management

Stakeholder communication

Risk management

Education

Bachelor's degree in business, IT, PM, healthcare administration or related field

Tools

Agile methodologies

Waterfall

Hybrid delivery

Job description

External Posting Job Title: Enterprise PMO Quality Manager

Overview

NTT DATA seeks to hire an experienced PMO Quality Project Manager to support the Illinois Medicaid Enterprise System (IL MES) PASS Program. The role will lead Enterprise PMO quality management and governance, overseeing deliverable quality assurance, Deliverable Expectation Document (DED)/Enterprise template compliance, quality checkpoints, standards, metrics, corrective actions, and continuous improvement. Responsibilities also include supporting enterprise Risk, Issue, Action Item, and Decision (RAID) management, dependencies, governance, escalations, and executive reporting. The ideal candidate brings experience establishing and maintaining Quality and Enterprise PMO practices for large-scale MMIS/MES, healthcare, public-sector, or complex technology transformation programs. The role requires collaboration across projects, vendors, workstreams, and stakeholders to promote standardization, accountability, quality, transparency, and ongoing improvement.

Job Responsibilities

• Establish and maintain enterprise quality assurance and quality management processes for PMO activities and program deliverables.
• Conduct formal deliverable quality reviews, DED compliance reviews, and internal QA checkpoints.
• Develop and maintain QA standards, review criteria, checklists, quality gates, metrics, and corrective-action tracking.
• Establish and maintain enterprise Risk, Issue, Action Item, and Decision (RAID) management processes and repositories.
• Monitor risks, issues, dependencies, action-item aging, decisions, mitigation activities, and escalations.
• Facilitate root-cause analysis and corrective/preventive actions for recurring quality or process issues.
• Support PMO governance meetings, executive reporting, status reviews, and continuous process improvement.
• Collaborating with HFS, NTT DATA, vendors, project managers, and workstream leads to promoting consistent quality and governance practices.
• Support program activities across Agile, Waterfall, and hybrid delivery environments.
• Monitoring unresolved escalations and action-item aging, documented decisions/actions, formal risk management, dependency management, and governance reporting.

Basic Qualifications

• Bachelor’s degree in business, Information Technology, Project Management, Healthcare Administration, or related field, or equivalent years of relevant professional experience.
• 7+ years of experience in project/program management, PMO governance, quality management, quality assurance, or related disciplines.
• PMP or equivalent project management certification
• Demonstrated experience establishing or supporting an Enterprise PMO for a large-scale technology transformation program.
• Experience with Medicaid, MMIS/MES, healthcare, or large public-sector programs preferred.
• Demonstrated experience managing risks, issues, action items, decisions, dependencies, and escalation processes.
• Experience conducting formal deliverable quality reviews and implementing quality controls.
• Working knowledge of Agile, Waterfall, and hybrid project delivery methodologies.
• Strong analytical, organizational, facilitation, written, and verbal communication skills.

Preferred Skills

• Quality certification such as CQA, CQE, Lean Six Sigma, ISTQB, or CSTE.
• Medicaid/MMIS/MES modernization experience.
• Experience with SAFe or large-scale Agile environments.
• Experience developing executive dashboards, RAID reporting, quality metrics, governance reporting, and continuous-improvement processes.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $91,260 to $169,000. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Benefits

• medical
• dental
• vision insurance with an employer contribution
• flexible spending or health savings account
• life and AD&D insurance
• short- and long-term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally required benefits

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Nearest Major Market: Springfield

Job Segment: Quality Assurance, Project Manager, Lean Six Sigma, Six Sigma, Consulting, Technology, Management