PMO Operations Manager (UT)

Dandy; Lehi (UT); On-site; USD 120,000 - 180,000; Full time

Job summary

Dandy is building the operating system for dental offices in the US, seeking an Operations Manager who can scale production and lead the operational backbone during hypergrowth. You’ll own ramp models, governance, and cross-functional initiatives across Shipping Logistics, Quality, Product & Engineering, and other teams.

The role emphasizes data-driven decision making, strategic planning, and hands-on execution in complex systems with ownership and the ability to thrive in ambiguity.

Qualifications

• 5+ years in operations, manufacturing, or systems-focused roles (consulting, strategy, or product ops experience a plus).
• Strong program/project management skills with experience delivering cross-functional system rollouts.
• Experience designing and implementing systems for scale (ERP/MES, scheduling, resource allocation).
• Data-driven problem solver; comfortable using SQL,, Looker, or similar tools to build visibility and drive decisions.
• Strong communicator who can translate operational needs into system requirements and influence cross-functional partners.
• Self-starter with high ownership, detail orientation, and ability to drive clarity in ambiguous environments.

Responsibilities

• Own execution of GTM & cost goals: Translate long-term growth targets into sequenced ramp plans, operational objectives, and cross-functional execution milestones.
• Lead PMO governance across Pods, Product, Finance, EPD, DDC, Manufacturing, and Strategic Sourcing to ensure cost, TAT, and capacity goals are achieved.
• Make high-quality, data-informed decisions that impact cost structure, SLA integrity, and long-term capacity strategy balancing automation acceleration with operational stability.
• Build the Operating Infrastructure for Scale: Build and own the full production ramp model.
• Define and manage risk thresholds, mitigation frameworks, and contingency plans for scale transitions.
• Serve as the central source of truth for ramp assumptions and readiness across stakeholders.
• Rapidly mobilize teams to resolve constraints and protect volume commitments.
• Establish execution cadences, dashboards, and visibility frameworks tying ramp performance to business outcomes.
• Ensure cross-functional alignment on trade-offs, sequencing, and capital allocation decisions.

Skills

Operations management

Program / project management

Cross-functional collaboration

SQL / Looker

Communication

Strategic thinking

Tools

ERP/MES

Scheduling software

SQL

Looker

Job description

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world‑class support to achieve more for their practices, their people, and their patients.

About the Role

We're scaling fast, and we need an Operations Manager who thrives in complexity and moves with urgency. In this role, you'll be at the heart of our operations engine, driving the strategy and execution required to scale production at unprecedented volume and speed. This isn't just about keeping the lights on—it's about building the operational backbone for hypergrowth.

This role sits on our central Operations team and is focused on building infrastructure and develop strategic initiatives that solve complex business problems spanning multiple core functions You'll lead projects that determine how we scale operationally across a distributed footprint, and how we coordinate that scale cross-functionally—from Shipping Logistics to Quality to Product & Engineering.

If you thrive in complex systems, ambiguous environments, and high‑stakes scale decisions — and can both architect the strategy and drive the execution — this role is for you.

Key Responsibilities

• Own execution of GTM & cost goals:

  • Translate long‑term growth targets into sequenced ramp plans, operational objectives, and cross-functional execution milestones.

  • Lead PMO governance across Pods, Product, Finance, EPD, DDC, Manufacturing, and Strategic Sourcing to ensure cost, TAT, and capacity goals are achieved.

  • Make high‑quality, data‑informed decisions that impact cost structure, SLA integrity, and long‑term capacity strategy balancing automation acceleration with operational stability.

• Build the Operating Infrastructure for Scale

  • Build and own the full production ramp model

  • Define and manage risk thresholds, mitigation frameworks, and contingency plans for scale transitions.

  • Serve as the central source of truth for ramp assumptions and readiness across stakeholders.

  • Rapidly mobilize teams to resolve constraints and protect volume commitments.

  • Establish execution cadences, dashboards, and visibility frameworks tying ramp performance to business outcomes.

  • Ensure cross‑functional alignment on trade‑offs, sequencing, and capital allocation decisions.

Qualifications

• 5+ years in operations, manufacturing, or systems‑focused roles (consulting, strategy, or product ops experience a plus).

• Strong program/project management skills with experience delivering cross‑functional system rollouts.

• Experience designing and implementing systems for scale (ERP/MES, scheduling, resource allocation).

• Data‑driven problem solver; comfortable using SQL,, Looker, or similar tools to build visibility and drive decisions.

• Strong communicator who can translate operational needs into system requirements and influence cross‑functional partners.

• Self‑starter with high ownership, detail orientation, and ability to drive clarity in ambiguous environments.

Travel & Location

• Based in the US

• Willing and able to travel twice a year

Req ID: J-1315

For full‑time positions, Dandy offers a wide range of best‑in‑class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal‑opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs.

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