PMO Leader - Corporate Accounts

IDEXX Laboratories, Inc; Westbrook (ME); On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

Annual bonus

Health, dental, and vision coverage

401(k) with 5% company match

Generous paid time off

Pet insurance and wellness programs

Job summary

IDEXX Laboratories, Inc. is seeking a Corporate Accounts PMO Leader to own the portfolio of strategic programs and enterprise engagements that grow our largest customer relationships.

You will lead cross-functional teams through complex, global initiatives in a highly matrixed environment, balancing executive influence with solid program management fundamentals. Your responsibilities span program strategy, execution, stakeholder management, and resource oversight, with a focus on customer-facing

Qualifications

• 7-10+ years of program or project management experience, including people leadership, ideally within a matrixed, global organization.
• Track record leading strategic, customer-facing programs for large or enterprise accounts.
• Comfort translating ambiguity and complexity into structured plans, governance, and clear executive communication.
• Strong stakeholder management and influence skills; you build trust quickly with executives, customers, and cross-functional teams alike.
• Bias toward action with proven ability to drive results and hold teams accountable at scale.
• Instinctive player-coach mentality: hands-on with strategic initiatives where required, while steering and developing your team of project and program managers.
• Experience with change management, ideally connected to product launches, enablement, or skill development programs.
• Demonstrated strength in strategic thinking, balancing stakeholders, customer focus, managing complexity and ambiguity, building effective teams, and financial acumen.

Responsibilities

• Lead the PMO portfolio through strong business case support, prioritization, communication, and execution.
• Lead and develop a team of high-performing project and program managers.
• Guide project managers and partner with senior leaders to set program goals, objectives, and plans.
• Ensure detailed program plans covering timelines, budgets, resources, risks, and performance metrics.
• Drive cross-functional teams through execution of complex global programs with adherence to objectives, timelines, and budget.
• Establish governance structures, milestones, and progress-tracking mechanisms.
• Oversee program risk with proactive identification and mitigation strategies.
• Keep stakeholders and executives informed through regular status updates and risk reporting.
• Build and sustain relationships with executives, project managers, team members, and external partners.
• Engage stakeholders to understand requirements and ensure collaboration throughout the lifecycle.
• Direct timely updates, resolve conflicts, and address issues with your team as partners.
• Work with functional leaders to secure and allocate resources for program success.
• Ensure utilization of internal and external teams, consultants, and vendors.
• Lead post-completion reviews to capture lessons learned and drive improvements.
• Champion best practices, process enhancements (including AI-assisted and automated), and tools for program management and delivery.
• Foster continuous learning and knowledge sharing within the team and organization.

Skills

Program management

People leadership

Stakeholder management

Strategic thinking

Change management

Financial acumen

Executive communication

Tools

AI-assisted tools

Job description

As the Corporate Accounts PMO Leader, you'll own the portfolio of strategic programs, enterprise engagements, eProcurement initiatives, and learning programs that keep our largest customer relationships growing and our internal teams aligned. You'll lead cross-functional teams through complex, global initiatives in a highly matrixed environment, where executive-level influence and communication matter as much as program management fundamentals. Most of your portfolio, roughly 90% of your strategic programs, is customer-facing, so you'll spend as much time with account leaders as you will with your own team.

Why this role matters:

Corporate Accounts is home to IDEXX's largest and most strategically important customers, the relationships whose scale, complexity, and long-term partnership shape how we grow as a company. Winning and keeping these customers takes more than great products; it takes flawless execution at scale, across a matrixed global organization, on programs that touch every part of how our biggest customers experience IDEXX.

In this role:

Your responsibilities as the Corporate Accounts PMO Leader will span program strategy and leadership, program execution and delivery, stakeholder management, and resource management.

Program Strategy and Leadership

• You will lead the PMO portfolio through strong business case support, prioritization, communication, and execution.
• You will lead and develop a team of high-performing project and program managers.
• You will guide your project managers and partner with senior leaders to set program goals, objectives, and plans.
• You will ensure detailed program plans are in place covering timelines, budgets, resources, risks, and performance metrics.

Program Execution and Delivery

• You will drive cross-functional teams through the execution of complex global programs, ensuring strict adherence to program objectives, timelines, and budgetary constraints.
• You will establish effective governance structures, set program milestones, and put progress-tracking mechanisms in place.
• You will oversee program risk by ensuring potential issues and roadblocks are proactively identified, and that mitigation strategies are developed and implemented as needed.
• You will keep stakeholders and executive leadership informed through regular communication of program status, key milestones, and risks.

Stakeholder Management

• You will build and sustain strong relationships with stakeholders at all levels, including executives, project managers, team members, and external partners.
• You will engage stakeholders to understand their requirements and expectations, and ensure effective communication and collaboration throughout the program lifecycle.
• You will anticipate stakeholder concerns and manage expectations by directing timely updates, resolving conflicts, and addressing issues proactively, with your team as partners in that work.

Resource Management

• You will work with functional leaders to secure and allocate the resources required for program success.
• You will ensure effective utilization of resources, including internal and external teams, consultants, and vendors.

Continuous Improvement and Lessons Learned

• You will lead post-completion reviews of programs to capture lessons learned and drive improvements.
• You will champion best practices, process enhancements (including AI-assisted and automated), and tools that optimize program management and delivery.
• You will foster continuous learning and knowledge sharing within the team and across the organization.

What you need to succeed

• 7-10+ years of program or project management experience, including people leadership, ideally within a matrixed, global organization.
• A track record leading strategic, customer-facing programs for large or enterprise accounts, proving that you know how to run a program that a customer's leadership team is watching as closely as your own.
• Comfort translating ambiguity and complexity into structured plans, governance, and clear executive communication.
• Strong stakeholder management and influence skills; you build trust quickly with executives, customers, and cross-functional teams alike.
• A bias toward action, with a proven ability to drive results and hold teams accountable at scale.
• Instinctive player-coach mentality: hands-on with strategic initiatives where required, while steering and developing your team of project and program managers.
• Experience with change management, ideally connected to product launches, enablement, or skill development programs.
• Demonstrated strength in strategic thinking, balancing stakeholders, customer focus, managing complexity and ambiguity, building effective teams, and financial acumen.

What you can expect from us

• A salary targeting $175,000 annually, with some flexibility depending on years and depth of experience.
• Annual cash bonus opportunity
• Performance-based merit increases
• Day-one health, dental, and vision coverage
• 401(k) with 5% company match
• Generous paid time off
• Additional benefits including pet insurance, mental health resources, paid volunteer time, employee stock purchase program, and donation matching programs

Why IDEXX?

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you'll find it here.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.