PMO Lead

OhioX; Cleveland (OH); On-site; USD 130,000 - 145,000; Full time

Benefits offered by this job

Competitive Salary

Annual Bonus Potential

Health, Dental & Vision Insurance

Unlimited PTO

401K with immediate vesting

Cleveland HQ lunch program

Fast-paced growth environment

Renovated office space

Job summary

CHAMP, based in Cleveland, seeks a Lead PMO to drive scalable delivery across the Solutions Delivery organization. You will bring structure to multi-project SaaS implementations, create visibility, anticipate risks, and partner with Engineering, Product, and Customer Success to improve delivery outcomes.

You will lead governance, establish metrics, and mentor PMO staff while traveling up to 10% to support programs and customer engagements. This role reports to the VP of Solutions Delivery.

Qualifications

• 5+ years of experience in project management, program management, PMO, SaaS implementation, professional services, or Solutions Delivery.
• Demonstrated experience leading complex, cross-functional technology initiatives involving multiple stakeholders and dependencies.
• Experience working in a software development, SaaS, or technology delivery environment.
• Strong understanding of project and program management disciplines, including planning, dependency management, risk management, change management, forecasting, and stakeholder communication.
• Proven ability to identify risks early and drive mitigation before they affect delivery timelines or customer outcomes.
• Strong systems thinking. You are energized by messy, interconnected problems and can turn them into clear priorities, owners, dependencies, and decisions.
• Strong ability to manage multiple simultaneous initiatives while maintaining both portfolio-level visibility and attention to critical details.
• Excellent communication, collaboration, facilitation, and influence across technical and non-technical stakeholders.
• Experience communicating project and portfolio health to senior or executive leadership.
• Ability to influence outcomes and drive accountability across teams

Responsibilities

• Lead and evolve the PMO function for Solutions Delivery, establishing scalable practices that improve predictability, accountability, and visibility across customer-facing initiatives.
• Provide portfolio-level oversight across implementations, integrations, migrations, and other complex customer delivery initiatives.
• Anticipate delivery risks before they become delivery problems, identifying dependencies, resource constraints, scope changes, technical blockers, and competing priorities early.
• Establish meaningful measures of project and portfolio health, giving leaders clear visibility into timelines, milestones, risks, dependencies, capacity, and customer commitments.
• Bring structure to complex and ambiguous initiatives by mapping dependencies, clarifying ownership, identifying critical paths, and making tradeoffs visible.
• Partner with Solutions Delivery leaders and project teams to proactively address projects that are trending off track and establish clear mitigation plans.
• Partner closely with Engineering and Product to understand technical dependencies, product constraints, release considerations, and delivery risks that could affect customer implementations.
• Develop enough understanding of SaaS architecture, APIs, REST services, integrations, data flows, and system dependencies to recognize risks and ask meaningful questions of technical teams.
• Build and continuously improve delivery standards across project intake, planning, kickoff, implementation, change management, risk management, escalation, launch, and closeout.
• Create executive-level portfolio reporting that clearly communicates what's on track, what's at risk, why it matters, and where decisions or intervention are needed.
• Identify patterns across projects and use lessons learned to solve systemic delivery challenges rather than repeatedly addressing the same issues one project at a time.
• Facilitate cross-functional alignment when ownership, priorities, requirements, or timelines are unclear.
• Drive accountability across teams while building strong, collaborative relationships.
• Adapt delivery plans and priorities as customer needs, technical dependencies, or business priorities change.
• Mentor and support project and program management team members, raising the bar for proactive risk management, communication, and delivery excellence.
• Travel domestically up to 10%.

Skills

PMO leadership

Cross-functional collaboration

Risk management

Stakeholder communication

Portfolio reporting

SaaS delivery

Mentoring

Job description

At CHAMP we are redefining the technology used by Motor Vehicle Agencies and their stakeholders. We do so with innovative, cloud-based software that enhances efficiency, security, and interoperability. Our solutions replace outdated processes with modern, scalable platforms, enabling organizations to operate with greater speed and accuracy in an increasingly digital world.

PMO Lead

Job Title: Lead PMO

Location: Cleveland (Onsite – 4 days in office)

Department: Solutions Delivery

Function: Solutions Delivery

Reports To: VP, Solutions Delivery

Travel: < 20%

Your Impact

CHAMP is a detail-oriented, strategic, and highly organized Lead PMO to help drive predictable, scalable delivery across our Solutions Delivery organization.

You’ll bring structure and visibility to complex SaaS implementations and initiatives, helping teams understand where we are, where we’re going, and what could get in the way. We’re looking for someone who can see around corners, anticipate risks before they become problems, and create clarity across interconnected projects, teams, customers, and priorities.

You’ll partner closely with Solutions Delivery leaders, project and program managers, Engineering, Product, Customer Success, Sales, and other stakeholders to strengthen how we plan, execute, measure, and continuously improve delivery.

By joining CHAMP, you will be an integral team member with many opportunities for personal growth. We have a great working environment that is flexible, collaborative, and welcoming. You will be joining us on an ever growing and engineering team and will have direct input on our application design and architecture. Finally, you will help streamline processes that reduce steps required for releasing code.

We welcome candidates from all backgrounds. If you meet most of the qualifications below, we encourage you to apply, even if you don’t meet every single one.

You are someone who can move comfortably between the details of an individual implementation and the bigger picture of an entire delivery portfolio. You understand that a successful PMO isn't simply responsible for reporting project status. Its value comes from creating visibility, identifying risk early, driving accountability, and helping teams make better decisions before delivery is impacted.

What You’ll Do

• Lead and help evolve the PMO function for Solutions Delivery, establishing scalable practices that improve predictability, accountability, and visibility across customer-facing initiatives.
• Provide portfolio-level oversight across implementations, integrations, migrations, and other complex customer delivery initiatives.
• Anticipate delivery risks before they become delivery problems, identifying dependencies, resource constraints, scope changes, technical blockers, and competing priorities early.
• Establish meaningful measures of project and portfolio health, giving leaders clear visibility into timelines, milestones, risks, dependencies, capacity, and customer commitments.
• Bring structure to complex and ambiguous initiatives by mapping dependencies, clarifying ownership, identifying critical paths, and making tradeoffs visible.
• Partner with Solutions Delivery leaders and project teams to proactively address projects that are trending off track and establish clear mitigation plans.
• Partner closely with Engineering and Product to understand technical dependencies, product constraints, release considerations, and delivery risks that could affect customer implementations.
• Develop enough understanding of SaaS architecture, APIs, REST services, integrations, data flows, and system dependencies to recognize risks and ask meaningful questions of technical teams.
• Build and continuously improve delivery standards across project intake, planning, kickoff, implementation, change management, risk management, escalation, launch, and closeout.
• Create executive-level portfolio reporting that clearly communicates what's on track, what's at risk, why it matters, and where decisions or intervention are needed.
• Identify patterns across projects and use lessons learned to solve systemic delivery challenges rather than repeatedly addressing the same issues one project at a time.
• Facilitate cross-functional alignment when ownership, priorities, requirements, or timelines are unclear.
• Drive accountability across teams while building strong, collaborative relationships.
• Adapt delivery plans and priorities as customer needs, technical dependencies, or business priorities change.
• Mentor and support project and program management team members, raising the bar for proactive risk management, communication, and delivery excellence.
• Travel domestically up to 10%.

Requirement Qualifications

• 5+ years of experience in project management, program management, PMO, SaaS implementation, professional services, or Solutions Delivery.
• Demonstrated experience leading complex, cross-functional technology initiatives involving multiple stakeholders and dependencies.
• Experience working in a software development, SaaS, or technology delivery environment.
• Strong understanding of project and program management disciplines, including planning, dependency management, risk management, change management, forecasting, and stakeholder communication.
• Proven ability to identify risks early and drive mitigation before they affect delivery timelines or customer outcomes.
• Strong systems thinking. You are energized by messy, interconnected problems and can turn them into clear priorities, owners, dependencies, and decisions.
• Strong ability to manage multiple simultaneous initiatives while maintaining both portfolio-level visibility and attention to critical details.
• Excellent communication, collaboration, facilitation, and influence across technical and non-technical stakeholders.
• Experience communicating project and portfolio health to senior or executive leadership.
• Ability to influence outcomes and drive accountability across teams

Benefits + Perks

• Competitive Salary
• Annual Bonus Potential
• Health, Dental & Vision Insurance
• Unlimited PTO Policy
• Matching 401K with immediate vesting
• Subsidized Lunches at our Cleveland Headquarters
• Fast Paced work environment in a growth company
• Newly Renovated Office Space

Salary Range

The expected salary range for this position is $130,000 to $145,000 annually. This is a good faith estimate, and final compensation may vary based on experience and skills.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, including veterans and individuals with disabilities. If you need accommodations during the application or interview process, please let us know. We’re here to help.

By joining CHAMP, you will be an integral member of our team with many opportunities for personal growth and upward mobility in a growing organization. We have a great culture that is flexible, collaborative and welcoming.