PMO Incident Manager--Hybrid Chicago, IL

Insight Global; Chicago (IL); Hybrid; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a skilled PMO Incident Manager to join their dynamic team in Chicago. This role focuses on enhancing incident and change management processes without hands-on technical duties. You will leverage your extensive experience to review runbooks, recommend improvements, and facilitate workshops that drive collaboration across teams. With a supportive environment and a focus on professional growth, this position is perfect for those looking to make a significant impact in the field of information technology. If you have a passion for optimizing processes and leading teams, this opportunity is tailored for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Matching

Paid Sick Leave

Paid Time Off

Qualifications

• 10+ years of experience in incident/change management.
• Strong project management and workshop facilitation skills.

Responsibilities

• Review runbooks and recommend enhancements for better runbooks.
• Run workshops around incident/change management.

Skills

Incident Management

Change Management

Project Management

Cross-Functional Team Collaboration

Table-top Exercises

Runbook Review

Workshop Facilitation

Job description

PMO Incident Manager - Hybrid Chicago, IL

This incident manager will be joining the PMO organization. This person should have a background in incident/change management, but this will not be a hands-on/technical role. They will be responsible for reviewing runbooks and recommending enhancements for better runbooks. Additionally, this person will be responsible for running workshops around incident/change management.

Location:

Chicago, IL (on site 3 days/week)

Base pay range:

$55.00/hr - $65.00/hr

Qualifications:

• 10+ years of experience in incident/change management
• Project Management background
• Experience working with cross-functional teams
• Experience completing table-top exercises
• Experience with runbooks
• Experience running workshops
• CURRENTLY LOCAL TO CHICAGO

Compensation and Benefits:

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Seniority level:

Mid-Senior level

Employment type:

Contract

Job function:

Information Technology

Industries:

Staffing and Recruiting