Change and Incident Manager Lead

Vizient, Inc; Chicago (IL); On-site; USD 102,000 - 179,000; Full time

Job summary

A leading healthcare organization is seeking a seasoned Change and Incident Manager Lead to enhance the effectiveness of change management processes. The ideal candidate will design and implement frameworks for change and incident management, working closely with IT and operations to align processes with organizational goals. This role requires strong analytical and project management skills, as well as the ability to communicate effectively with various stakeholders.

Qualifications

• Proven experience managing change and incident processes in complex environments.
• Relevant certifications such as ITIL Foundation preferred.

Responsibilities

• Develop and implement comprehensive change management and incident management processes.
• Facilitate communication and training sessions for stakeholders.
• Lead risk assessments and impact analyses for proposed changes.

Skills

Analytical skills

Problem-solving

Communication

Project management

Education

Bachelor’s degree in Information Technology or Business Administration

Tools

ITIL

Job description

Join to apply for the Change and Incident Manager Lead role at Vizient, Inc

Join to apply for the Change and Incident Manager Lead role at Vizient, Inc

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Job Summary

In this role, we are seeking a seasoned Change Manager to join our organization and drive the transformation of our change and incident management processes. The ideal candidate will lead initiatives to design and implement robust frameworks that ensure efficient, consistent, and effective change and incident handling. This role will be pivotal in redefining our Change Advisory Board (CAB) process and enhancing incident management protocols to support our dynamic business environment.

Key Responsibilities

• Develop, document, and implement comprehensive change management and incident management processes.
• Redefine and enhance the Change Advisory Board (CAB) process to improve governance, decision-making, and accountability.
• Identify process bottlenecks and implement continuous improvement initiatives to enhance service delivery and operational efficiency.
• Collaborate with IT, operations, business units, and senior leadership to align change and incident management processes with organizational goals.
• Facilitate communication and training sessions to ensure all stakeholders understand new processes and best practices.
• Serve as a subject matter expert in change management and incident resolution, providing guidance and support across departments.
• Lead risk assessments and impact analyses for proposed changes to ensure minimal disruption to business operations.
• Develop mitigation strategies and contingency plans for managing high-impact incidents.
• Establish key performance indicators (KPIs) and metrics to monitor the effectiveness of change and incident management processes.
• Generate regular reports for management, highlighting process performance, areas for improvement, and compliance with industry standards.
  
  

Qualifications

• Relevant degree.
• Bachelor’s degree preferred in Information Technology, Business Administration, or a related field (or equivalent work experience).
• Proven experience in managing change and incident processes within a complex organizational environment.
• Hands-on experience with IT service management frameworks (e.g., ITIL) and best practices.
• Demonstrated success in redefining and implementing CAB processes and incident management protocols.
• Strong analytical and problem-solving skills with a keen eye for process improvement.
• Excellent communication, interpersonal, and negotiation skills.
• Effective project management skills, with the ability to lead cross-functional initiatives and manage competing priorities.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Relevant certifications such as ITIL Foundation, Change Management Practitioner, or equivalent are preferred.
  
  

Estimated Hiring Range

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $102,400.00 to $179,000.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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