PMO Analyst

Ascent Global Logistics, Inc.

United States

On-site

USD 90,000 - 115,000

Full time

35 hours ago

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Benefits offered by this job

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Health, Dental, Vision Insurance

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Job summary

Ascent Global Logistics, Inc. in the United States is seeking an experienced PMO operations leader to own intake, governance, and reporting across IT projects. You will collaborate with delivery managers, engineers, and senior stakeholders to maintain standards and drive execution.

Responsibilities include prioritization, scoping with leadership, and running risk and release governance. Experience with agentic AI and executive dashboards is highly valued.

Qualifications

Six+ years in PMO operations, project coordination or delivery operations.
Deep hands-on Jira and Confluence administration experience.
Strong process design, governance and documentation skills.
Solid knowledge of Agile delivery and SDLC workflows.
Excellent written communication for executives and teams.
Experience presenting priorities to senior leadership.
Experience facilitating recurring forums with senior stakeholders.
AI-assisted reporting and governance familiarity.

Responsibilities

Own IT work intake as the single front door for all projects and requests.
Lead executive communication on intake, prioritization and sequencing.
Maintain PMO governance framework, SOPs and templates.
Produce weekly and monthly executive status reports.
Administer Jira/Confluence across the enterprise and ensure data integrity.
Build automations and AI-enabled insights for reporting.
Manage vendor relationships and contracts with PMO leadership.

Skills

PMO operations (6+ yrs)

Jira administration

Confluence administration

Governance & process design

Agile & SDLC knowledge

Executive communication

Stakeholder management

AI fluency in reporting

Tools

Jira

Confluence

Job description

About Ascent

Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time‑critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less‑than‑truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry‑leading service and top‑tier satisfaction.

Our Guiding Principles

At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can‑do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.

What You’ll Do

You’ll own the operational backbone of Ascent's Program Management Office. Every technology request across the business comes through the front door you run, the standards our delivery teams work to are the ones you maintain, and the weekly picture our executive team sees is the one you build. Reporting to the Director of the PMO, you'll work alongside delivery managers, engineering leaders and senior stakeholders to keep the machine running so the rest of the PMO can deliver.

Intake and Prioritization

Own work intake as the single front door for all IT work, triaging every request through classification, routing and handoff
Lead executive communication on intake and work prioritization, giving senior leaders a clear view of what has been accepted, what is queued and the reasoning behind sequencing decisions
Facilitate scoping and feasibility sessions with technical leadership, sizing and qualifying new requests before they enter the portfolio

Governance and Delivery Standards

Maintain the delivery framework that sets project management engagement thresholds for every IT project
Own the PMO methodology, standard operating procedures and templates the rest of the organization works from
Run the risk register, change advisory board and release governance, including the release cadence
Own the SDLC workflow and Agile ways of working across delivery teams, from workflow and quality gate design in Jira through coaching and continuous improvement
Facilitate recurring cross‐team syncs and a scrum of scrums, aligning delivery status, dependencies and technology decisions across IT functions

Executive Reporting

Produce the weekly major project status report for the executive leadership team, sourcing updates across the portfolio, chasing what is missing and issuing it on a fixed cadence
Maintain the intake and delivery dashboard that gives the organization a live, self‑serve view of every request in flight
Own monthly capacity reporting, collecting allocations from area leads across Technology and feeding the capital project calculation to Finance

Tooling and Automation

Administer Jira and Confluence across the enterprise, covering workflow and scheme design, automation rules, permissions, licensing and data integrity
Build and maintain automations that surface stale work, failed quality gates and blocked items before they become escalations
Use agentic AI to automate reporting and analysis, and bring new capability into how the PMO works

Communication, Enablement and Vendors

Own IT-wide communications, including the monthly newsletter, the weekly digest and the product update forum
Run office hours and build the training material that keeps delivery teams working to standard
Manage vendor relationships and contracts alongside the Director of the PMO, covering renewals, scope and performance against agreement

What You’ll Bring

Required Qualifications

Six or more years in PMO operations, project coordination or delivery operations
Deep hands‑on Jira and Confluence administration experience
Strong process design, governance and documentation skills
Strong working knowledge of Agile delivery practices and the software development lifecycle, including workflow design and quality gates
Excellent written communication for executive and organization‑wide audiences
Experience presenting priorities, trade‑offs and sequencing decisions directly to senior leadership
Experience facilitating recurring forums with senior stakeholders

AI Fluency

Agentic AI is part of how this team works. We are looking for someone who already treats it as a daily tool.

Comfortable using agentic AI as a working tool rather than an occasional experiment
Experience automating reporting, analysis or documentation with AI, and the judgment to know where it should not be used
Discipline to validate AI output before it reaches an executive audience
Willingness to build AI into PMO processes

Preferred Qualifications

Experience supporting an executive or C‑suite reporting cadence
Agile coaching or enablement experience
Vendor and contract management experience, including renewals and performance oversight
PMP, portfolio management, Lean, Agile, or process improvement certification.
Strong analytical, communication, process leadership, stakeholder influence, and systems‑thinking skills.

Ascent’s Competitive Benefits