PMO Analyst

Ascent Shared Services LLC; Belleville (MI); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

401(k) with employer matching

Health, Dental, Vision Insurance

Short-Term & Long-Term Disability

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Paid Parental Leave

Wellness Program

Tuition Reimbursement

Health Savings Account (HSA)

Job summary

Ascent Global Logistics in Belleville, Michigan, seeks a PMO professional to own the operational backbone of the PMO. You will manage intake, governance, SDLC workflows in Jira/Confluence, and executive reporting to drive portfolio visibility.

Lead cross-team coordination, risk and release governance, and use AI to automate reporting while ensuring accuracy and governance across IT projects. This role offers competitive benefits and a clear path to lead PMO initiatives.

Qualifications

• Six or more years in PMO operations, project coordination or delivery operations.
• Strong hands-on Jira and Confluence administration experience.
• Deep knowledge of Agile delivery practices and the software development lifecycle.

Responsibilities

• Own intake as the single front door for IT work, triage requests and route/handoff to delivery teams.
• Lead executive communication on intake and work prioritization for clear leadership visibility.
• Maintain SDLC workflow and Agile practices across delivery teams in Jira/Confluence.
• Run risk registers, CABs and release governance; manage dashboards and capacity reporting.
• Build and maintain automations to surface stale work and blocked items; apply AI to automate reporting.

Skills

PMO operations

Jira & Confluence

Agile / SDLC

Executive communication

AI in reporting

Stakeholder management

Education

PMP certification

Lean/Agile certification

Tools

Jira

Confluence

Job description

About AscentAscent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.Our Guiding PrinciplesAt the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.What You’ll DoYou'll own the operational backbone of Ascent's Program Management Office. Every technology request across the business comes through the front door you run, the standards our delivery teams work to are the ones you maintain, and the weekly picture our executive team sees is the one you build. Reporting to the Director of the PMO, you'll work alongside delivery managers, engineering leaders and senior stakeholders to keep the machine running so the rest of the PMO can deliver.Intake and PrioritizationOwn work intake as the single front door for all IT work, triaging every request through classification, routing and handoffLead executive communication on intake and work prioritization, giving senior leaders a clear view of what has been accepted, what is queued and the reasoning behind sequencing decisionsFacilitate scoping and feasibility sessions with technical leadership, sizing and qualifying new requests before they enter the portfolioGovernance and Delivery StandardsMaintain the delivery framework that sets project management engagement thresholds for every IT projectOwn the PMO methodology, standard operating procedures and templates the rest of the organization works fromRun the risk register, change advisory board and release governance, including the release cadenceOwn the SDLC workflow and Agile ways of working across delivery teams, from workflow and quality gate design in Jira through coaching and continuous improvementFacilitate recurring cross-team syncs and a scrum of scrums, aligning delivery status, dependencies and technology decisions across IT functionsExecutive ReportingProduce the weekly major project status report for the executive leadership team, sourcing updates across the portfolio, chasing what is missing and issuing it on a fixed cadenceMaintain the intake and delivery dashboard that gives the organization a live, self-serve view of every request in flightOwn monthly capacity reporting, collecting allocations from area leads across Technology and feeding the capital project calculation to FinanceTooling and AutomationAdminister Jira and Confluence across the enterprise, covering workflow and scheme design, automation rules, permissions, licensing and data integrityBuild and maintain automations that surface stale work, failed quality gates and blocked items before they become escalationsUse agentic AI to automate reporting and analysis, and bring new capability into how the PMO worksCommunication, Enablement and VendorsOwn IT-wide communications, including the monthly newsletter, the weekly digest and the product update forumRun office hours and build the training material that keeps delivery teams working to standardManage vendor relationships and contracts alongside the Director of the PMO, covering renewals, scope and performance against agreementWhat You’ll BringRequired QualificationsSix or more years in PMO operations, project coordination or delivery operationsDeep hands-on Jira and Confluence administration experienceStrong process design, governance and documentation skillsStrong working knowledge of Agile delivery practices and the software development lifecycle, including workflow design and quality gatesExcellent written communication for executive and organization-wide audiencesExperience presenting priorities, trade-offs and sequencing decisions directly to senior leadershipExperience facilitating recurring forums with senior stakeholdersAI FluencyAgentic AI is part of how this team works. We are looking for someone who already treats it as a daily tool.Comfortable using agentic AI as a working tool rather than an occasional experimentExperience automating reporting, analysis or documentation with AI, and the judgment to know where it should not be usedDiscipline to validate AI output before it reaches an executive audienceWillingness to build AI into PMO processesPreferred QualificationsExperience supporting an executive or C-suite reporting cadenceAgile coaching or enablement experienceVendor and contract management experience, including renewals and performance oversightPMP, portfolio management, Lean, Agile, or process improvement certification.Strong analytical, communication, process leadership, stakeholder influence, and systems-thinking skills.Ascent’s Competitive Benefits401(k) and employer matchingLife InsuranceHealth, Dental, Vision InsuranceShort- & Long-Term DisabilityPaid Time Off (PTO)Employee Assistance ProgramPaid Parental LeaveEmployee Wellness ProgramPaid HolidaysEmployee Recognition ProgramsFlexible Spending Account (FSA)Tuition ReimbursementHealth Savings Account (HSA)Overtime, Differential & Bonus PaySalary Range: $90,000 - $115,000