PMG Commercial Account Manager

R. K. Tongue Co.; West Virginia; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

R. K. Tongue Co. is seeking an Account Manager to own and grow a portfolio of high-value commercial clients within a growing insurance agency. You will act as a trusted advisor on coverage strategy, retention, and client success, guiding risk management decisions and strengthening relationships.

Join a collaborative team of producers, CSRs, and carrier partners to drive organic growth, achieve renewal excellence, and deliver proactive service and strategic stewardship for a VIP client base.

Responsibilities

• Serve as the primary point of contact for a portfolio of high-value clients
• Build and strengthen relationships with key decision-makers
• Conduct proactive client reviews to assess coverage, risk and evolving business and insurance needs
• Deliver proactive communication and consultative strategic service
• Lead and manage renewal processes for the assigned book of accounts
• Evaluate coverage, pricing and carrier markets for best service and value to the client
• Develop and execute renewal strategies with producers and carriers
• Expand existing client relationships through additional product and service offerings
• Identify opportunities to broaden services and coverage within the portfolio
• Contribute to organic growth initiatives to achieve growth targets of 105%+
• Maintain strong knowledge of commercial insurance products and markets
• Analyze policies and recommend risk management solutions
• Stay informed on market trends, carrier appetite and coverage innovations
• Provide consultative support to help clients evaluate risks and make informed decisions
• Maintain accurate documentation in agency management systems
• Ensure compliance with regulatory requirements and carrier guidelines
• Monitor and track performance metrics and service standards
• Portfolio includes VIP and high-value commercial clients
• Manage a book of ~150 VIP and ~300 high-value relationships

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Position Summary

Join a growing, high-performance insurance agency where you’ll take ownership of an established book of high-value commercial clients and play a direct role in driving retention, client success, and organic growth.

We are seeking a highly motivated Account Manager to manage and grow a portfolio of high-value clients. This role will act as a trusted advisor to business clients, guiding coverage strategy, strengthening relationships, and growing accounts over time.

The Account Manager will be supported by a collaborative team of Producers, CSRs, and carrier partners, allowing you to focus on your client relationships and strategic account management.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for a portfolio of high-value clients
• Build and strengthen strong relationships with key decision-makers
• Conduct proactive client reviews to assess coverage, risk, and evolving business and insurance needs
• Deliver proactive communication and consultative strategic service

Renewal & Retention Strategy

• Lead and manage the renewal process for your assigned book of accounts
• Evaluate coverage, pricing, and carrier markets for best service and value to the client.
• Develop and execute renewal strategies in coordination with producers and carriers
• Consistently achieve 95%+ retention rate
• Resolve complex client issues quickly and professionally

Account Growth & Development

• Expand existing client relationships through additional product and service offerings across multiple lines of business
• Identify opportunities to broaden services and coverage within the existing client portfolio

• Contribute to organic growth initiatives through strategic management of current client relationships to achieve growth targets of 105%+

Technical Expertise & Advisory

• Maintain strong knowledge of commercial insurance products and markets
• Analyze policies and recommend appropriate risk management solutions
• Stay informed on market and industry trends, carrier appetite, and coverage innovations
• Provide consultative support to help clients evaluate risks and make informed decisions for their business goals and risk management needs.

Operational Responsibilities

• Maintain accurate documentation in agency management systems
• Ensure compliance with internal processes, regulatory requirements, and carrier guidelines
• Monitor and track performance metrics and service standards

Book of Business Profile

• Portfolio includes a mix of VIP and high-value commercial clients
• Portfolio Size: ~150 VIP and ~300 high-value relationships

Performance Metrics (KPIs)

• 95%+ client retention
• 105%+ organic assigned book growth
• Increased account penetration (cross-sell success)
• Strong execution and renewal outcomes
• Consistent client satisfaction and responsiveness
• Accuracy and compliance in documentation

Core Competencies

• Client-focused mindset
• Strategic thinking and decision-making
• Strong organizational and time management skills
• Attention to detail and accuracy
• Team collaboration and leadership
• Professional written and verbal communication

Flexible work from home options available.