Account Manager

Carrollins; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Carrollins seeks an experienced Commercial Lines Account Manager to service a middle-market book and partner with Producers to deliver proactive client service. You will manage renewals, prepare submissions, review policy details, and coordinate with carriers to secure favorable terms.

The ideal candidate has 3–5+ years of commercial insurance experience, holds a Property & Casualty license, and excels in communications, organization, and relationship management.

Qualifications

• 3-5+ years of commercial insurance experience (middle market preferred).
• Active Property & Casualty license required.
• Strong renewal strategies and client service experience.

Responsibilities

• Serve as primary contact for middle market clients, building long-term relationships.
• Manage the full renewal process, including strategy, marketing, proposals, and binding.
• Prepare applications, exposure data, and submission materials 120+ days in advance.
• Review policies, endorsements, audits, and cancellations for accuracy and coverage.
• Collaborate with carriers and underwriters to negotiate terms and resolve complex issues.
• Identify coverage gaps and recommend solutions aligned with client needs.
• Support Producers with client meetings and renewals.
• Maintain accurate documentation and manage service timelines in a fast-paced environment.
• Identify opportunities to cross-sell and round out accounts.

Skills

Communication

Attention to detail

Organization

Relationship management

Problem solving

Education

Property & Casualty license

Tools

EPIC

AMS360

Job description

Position Overview

We are seeking an experienced and client-focused Commercial Lines Account Manager to manage and service a book of middle market clients. This role partners with Producers to deliver proactive, strategic service, ensure accurate policy management, and support strong client retention and growth.

Requirements

Key Responsibilities

• Serve as primary contact for middle market clients, building strong, long-term relationships
• Manage the full renewal process, including strategy, marketing, proposals, and binding
• Prepare applications, exposure data, and submission materials 120+ days in advance
• Review policies, endorsements, audits, and cancellations for accuracy and coverage
• Collaborate with carriers and underwriters to negotiate terms and resolve complex issues
• Identify coverage gaps and recommend solutions aligned with client needs
• Support Producers with client meetings and renewals
• Maintain accurate documentation and manage service timeline in a fast-paced environment
• Identify opportunities to cross-sell and round out accounts

Qualifications

• 3-5+ years of Commercial insurance experience (middle market preferred)
• Active Property & Casualty license required
• Strong knowledge of commercial insurance products, coverages, and markets.
• Experience managing complex accounts and renewal strategies
• Proficiency with an agency management system (EPIC, AMS360, or similar).
• Strong attention to detail, organization, and problem-solving skills
• Excellent communication and relationship management abilities

***This is not a remote position***

All applicants must be authorized to work in and currently reside in the United States.

NO AGENCIES OR 3RD PARTY INQUIRIES